My family stayed at the Sentido senses resort from 21st July to the 5th Aug.
On arriving the staff were very welcoming and there was a lovely feel to the site and facilities.
We had a 2 bedroom family room which was spacious with plenty of storage. Although we experienced some issues with the air-conditioning and had to move rooms the staff were extremely helpful, especially Kareem and Dooa from guest relations.
We explored the site on the first morning and on leaving the Sentido area there is a definite difference in the standard of the reef oasis resort and Sentido, the buildings and walk ways etc are in need of maintenance in the reef oasis areas.
The buffet style food and drink choices were disappointing in both resort areas, the Italian restaurant was too hot to sit and comfortably eat in, the food was basic but the children enjoyed it.
The best restaurants for evening food were Mo’s & the Pink Elephant, Tarek at Mo’s is the best host we have ever encountered and we would come back just to see him.
The patio bar was great for day food, great calzone pizza! Baseem and Asaad are a credit to the patio bar and they are the reason that we went there everyday, look after Hala the cat Baseem!
The holiday was lovely we did have a slight issue with cockroaches but the management team and the Resort Manager Antonio dealt with the issue professionally, with empathy and they couldn’t have been more attentive.
The only member of staff that was unhelpful and down right miserable was Saher in the bar area of the lobby, rude and tardy! I advised the management to train him on customer service as he did not show any.
Beware of victor too, he needs to back off, he runs a few stores on site and wants you to buy poor quality fake products. You don’t need to harassed on holiday! He wouldn’t leave me alone and it verged on harassment! He had no sense of personal space and even tried to undo my shirt button to apply his oils!! Very uncomfortable!
The person that we will miss the most and made our holiday is HANY! Hany should be in senior management, he is a credit to Sentido and they are extremely fortunate to have him, he is without doubt the best member of staff they have!
The kids club is not good and the twice that my children went the doors were locked! The entertainment was not age specific and only catered for very young children at the mini disco. The bar at the entertainment area was hardly ever manned and the entertainment was dire.
Overall I am impressed with the service at Sentido, the facilities, the staff, the rooms and the beach is beautiful. I would consider returning to this hotel and it is a 5 star section in a 3 star resort.
- Official Description (provided by the hotel):
- FOOD & BEVERAGE • Breakfast, Lunch, Dinner and light Snacks throughout the day • A wide selection of local alcoholic, soft & hot beverages • Mo's Restaurant available for Breakfast, Lunch and Dinner • Breakfast offers a selection of fresh juices • Il Patio Snack Bar presents an international a la Carte dishes for Brunch, Lunch, Snacks and high Tea together with a selection of hot & cold beverages • Oasis Senses Arabic Cafe hosts a variety of traditional Arabic coffee & Tea • Blue Bar air conditioned Lobby Bar offers a comfortable lounge ambience providing a selection of local and cocktails throughout the day • Rendezvous bar serving beverages throughout the day and becoming an elegant live music cocktail venue by sunset • Cactus Bar for self Barbeque and an interactive chill out Bar • Mini bar stocked with soft drinks upon arrival OTHER FACILITIES • Welcome drink and fresh towel at check in • Exclusive area on the beach at The Reef Oasis Beach Resort with private bar • Full usage of all facilities at The Reef Oasis Beach Resort • Complimentary Wi-Fi access in the lobby • Free Laundry up to 12 pieces per room per stay • Daily turndown service • ... more less
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- Also Known As:
- Reef Oasis Senses Hotel Sharm El Sheikh