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“Perfect” 5 of 5 stars
Review of Sea Beach Resort & Aqua Park

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Sea Beach Resort & Aqua Park
4.0 of 5 Resort (All-Inclusive)   |   Nabq Bay, Sharm El Sheikh, Egypt   |  
Hotel amenities
Ranked #109 of 228 Hotels in Sharm El Sheikh
Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Perfect”
5 of 5 stars Reviewed November 27, 2013

All the staff was helpful . Clean chilled out perfection, aquapark ace fun .Emma the rep was wonderful nothing was a problem for this lady . Pool boys were helpful . Housekeeper Mohammad was brilliant . Try the spa treated like royalty book with roony brilliant bloke . Big thanks to all the staff Emma,Mohammed,Roony,Gouda,Tarik,bar staff, restaurant staff,reception staff. Well worth the money perfection :-D

Stayed November 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordinator at Sea Beach Resort & Aqua Park, responded to this review, December 2, 2013
Dear Lisa, Nana and Beth,

Warm and happy greetings from everyone at the Sea Beach Resort & Aqua Park.
I am delighted to see that you all had a wonderful holiday with us.
It was a pleasure to meet you all, and help to provide you with a nice and relaxing holiday. I must say that the hotel is not quite the same without little Beth around.
I am happy to see that Mohamed your Housekeeper looked after you all, and it is great to see that you treated yourself to a nice relaxing spa treatment and I am happy to see that you were treated like loyalty. I will pass your kind words onto Roony from the Spa and also Gouda and Tarik.

I would like to thank you for choosing the Sea Beach resort & Aqua Park and I really hope we will welcome you all back one in the near future. We all wish for you a very Merry Christmas and a happy New Year.

Best Regards
Emma Leila Kana-ah
Sea Beach Resort & Aqua Park
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1,419 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
Sharm el-Sheikh, Janub Sina', Egypt
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2013

My parents have stayed in Sea Beach Hotel and they couldn't be happier. The food was great and healthy, the hotel was very clean in every area, and the staff were absolutely friendly and helpful. It amazes me reading the negative review calling staff there names and saying things entirely far from being true! The hotel is well lit in every area, the shows and parties were awesome to say the least, and my parents' belongings were safe all the time. I just don't like seeing people smearing places when what they say is nothing but lies. I live in Sharm and I spent good times there in the hotel with my parents, and I can't praise the customer service enough!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordinator at Sea Beach Resort & Aqua Park, responded to this review, November 25, 2013
Dear Zeiad
Warm greetings from everyone at the Sea Beach Resort & Aqua Park.
Thank you for your very nice TripAdvisor Review, we all appreciate your kind words.
I am delighted to see that your parents had a lovely holiday with us all at the hotel, it is always nice to welcome back our repeat and loyal guests.
I can see from your review that you and your parents had another great holiday with us all.
Unfortunately we cannot satisfy everyone, but I can guarantee that everyone tries there hardest to ensure that everyone one of our guests are receiving a 5 star service with a smile.
And like you have stated in your review of course all of our resort has lighting, as soon as the sun comes down all the resort lights are shining.
I would just like to take this opportunity to thank you for choosing the Sea Beach Resort & Aqua Park for your holiday with us once again and we all look forward to welcoming you back again one day in the near future.
Best regards
Emma Leila Kana-ah
Guest Coordinator
Sea Beach Resort & Aqua Park
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Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2013 via mobile

We really enjoyed our break at Sea Beach Resort. It was our first holiday together and though there was a mix up when we arrived in Sharm, due to the booking agent being inconsistent, we received a friendly welcome and soon relaxed at the hotel. We particularly welcomed the friendliness of Emma (guest relations coordinator) who was amazing- friendly/ smiley/ extremely helpful and a pleasure to chat to. Thanks Emma.

We would also like to thank Rooney from the spa who was lovely to chat to each day :)

Nicola and Andy
Xxxxxxxxxxxxx

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordinator at Sea Beach Resort & Aqua Park, responded to this review, November 22, 2013
Dear Nicola and Andy
Greetings from the sunshine and everyone at the Sea beach resort & Aqua Park.
I am delighted to see that you and Andy had a great holiday with us all and that you were able to sit back and enjoy the sunshine.
It is always nice to read reviews from our guests about the staff being friendly and accommodating, this extra touch from the staff makes our guests feel welcome and enables you to relax.
It was a great pleasure to meet you both and see you Nicola smiling each and very morning in the reception. I look forward to welcoming you both back to the hotel one day in the near future

I would like to take this opportunity to thank you for choosing the Sea Beach Resort & Aqua Park for your winter holiday.
Best Regards
Emma Leila Kana-ah
Guest Coordinator
Sea Beach Resort & Aqua Park
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Newcastle Upon Tyne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 21, 2013

This was our 4th stay at this excellent hotel. We were looked after as soon as we arrived by lovely helpful staff. A very special thankyou to Mohammed ( 2952 ) he went out of his way to assist us whenever we went into the restaurant always making sure we had a drink. We had a very relaxing time and carn't wait to return in the future. Emma is a credit to the hotel very friendly and always ensuring that the guests are having a good time. We promise to bring you some mint chocolate when we return.

Room Tip: sea view rooms are must
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordinator at Sea Beach Resort & Aqua Park, responded to this review, November 22, 2013
Dear Mick
Greetings from the sunshine and everyone at the Sea Beach Resort & Aqua Park.
Thank you for taking the time to leave us your lovely TripAdvisor review.
It is always very nice and special to welcome back our repeat and loyal guests to the hotel. And I am delighted to see that you had a great 4th stay with us all.
We understand how long and tiring the journey to us can be, so we like to ensure that all our guests have a nice warm welcome and an easy check in at reception, so that you can start to relax and enjoy your holiday with us.
I am happy to see that Mohamed in the restaurant took care of you both and made your dinning experiences relaxed and enjoyable. I will pass your kind words onto him personally.
It was a pleasure to meet you both and I look forward to welcoming you back for your 5th stay and of course the Mint chocolate.
I would just like to take this opportunity to thank you for you’re loyally and we all look forward to seeing again one day in the near future.

Best Regards
Emma Leila Kana-ah
Guest Coordinator
Sea Beach Resort & Aqua Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed November 20, 2013 via mobile

I was staying here as a British tourist with my friend who is Egyptian policeman we never stayed much in the hotel because there was nothing there was far away from Nama bay.it was horrible customer service and food so we just slept in the hotel that was it.one day when we came back we find all out clothes from our bags on the floor and found 2840 Egyptian pound stolen ray ban sunglasses and Rolex watch which meant a lot to me as my wives got it for me. The big problem is when I phoned from m room to reception to ask fr help no one came to see me so I have to go downstairs and ask for tourist police phone number and when I asked reception man he said he didn't have it because I needed to get it myself so u have to phone emergency number for myself the police came after 15 minutes and were looking for someone from the management of the hotel to talk to but there was no one in the hotel just one man in reception and one normal security staff they were the only ones there from 3 in the morning til 9 in the morning so the police took fingerprints and
found the balcony door open and the safe not working.the next day we find out why there was no staff working because thy try to save money because there's not a lot of tourists and was no lights on in the hotel to because to save money from electricity.i would like to say something to tourists wanting to go in this hotel it's not safe 90%of the staff and management are perverts.the food and the service is unbelievable I don't know how its 4 star it should be zero.thanks

  • Stayed November 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Manager at Sea Beach Resort & Aqua Park, responded to this review, November 24, 2013
Dear Mr Emoussa,
Firstly I was most surprised to read your comments regarding the location of the Hotel and the lack of evening activities.
The Hotel enjoys a fantastic location of a sandy beach in Nabq Bay and as you and your male friend are both Egyptians Nationals I would have assumed you either previously knew or investigated the location of the Hotel prior to booking.
Nabq Bay enjoys a diverse mix of shops, restaurants and cafes including Hard Rock and TGI Fridays.
The Hotel itself has a varied evening entertainment programme as does the English Bar on our Beach.
If none of this was to your liking it is most regrettable.

I am also somewhat confused regarding your account of the night that you mentioned in your review.
A more accurate account of events are as follows:
The Tourism Police were called by the Receptionist in the Hotel without any delay and spoke to both you and your friend.
It is not true to say that there are no Managers present in the Hotel during the night.
Both the General Manager and the Hotel Manager of the Hotel are on the premises 24 hours a day and in fact the General Manager was contacted at the time of your allegation to make him aware of the situation.
The actual reason for the delay, as you are well aware, is that Forensic Police Officers were required to travel from a neighbouring City.
Because of the delay you were given a new room so as to preserve any evidence that might be present for the alleged theft.

It is completely untrue that you returned to your room on the night in question to find your belongings strewn across the room.
There is overwhelming evidence to suggest that in fact nobody entered your room uninvited.
These are the facts:
Your room was on the top floor with no access from any other balcony or the roof.
On the morning of that day the Houseman cleaning your room was only there in your presence.
After careful examination of the records produced centrally for the use of the electronic key cards, I can assure you now, as you were assured on that day, no key was used to access your room at any time after the Houseman had left, apart from those being held by you and your friend.
Your room safe has been checked, there was no defect. Also evidenced by you not reporting any defect during your stay.

Finally, as a proud member of the Sea beach Resort and Aqua Park Team I take great personal exception to being referred to as a “Pervert”.
I am sure that readers of Tripadvisor will agree this is an unnecessary defamation of many good characters.

I hope you and your friend enjoy a nice holiday the next time you visit Sharm el Sheikh in a Hotel nearer to Namma Bay.

Susan Smith
Executive Assistant Manager
Sea Beach Resort & Aqua Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

My Wife and I have just returned from a wonderful week holiday. The service we received was second to none. All the staff where extremely helpful and friendly and nothing was too much for them. Emma is a lovely friendly girl who is amazing at her job and always around to address any problems that we may have had. Along with Emma a special mention also goes to 2953 Emad who we had the pleasure of meeting at the Beach Bar for his wonderful service, 1794 A Hady our room cleaner who could not do enough to ensure our stay was enjoyable and kept us topped up with Tea, Coffee, Water and Milk. Also we would like to give a extra special mention to 2952 Mohammed from the Dinning Room whose service was excellent and second to none. Nothing was too much trouble for this lad and he ensured that we wanted for nothing when we went for meals and all with a smile on his face. Overall the Holiday was amazing and we would recommend this hotel to all. We fully intend to return to this wonderful place again. Frank & Janet

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordinator at Sea Beach Resort & Aqua Park, responded to this review, November 18, 2013
Dear Frank and Janet

Warm greetings from everyone at the Sea Beach Resort & Aqua Park.
I would like to thank you for taking the time to leave us your very nice review on TripAdvsior.
I am delighted to see that you and your wife had a wonderful holiday with us all at the Sea Beach Resort & Aqua Park.
I t is nice to see that Emad the barman took care of you on the beach bar and gave you a great service throughout your stay with us. And that Hany your housekeeping made sure you had enough Tea and Coffee supplies, I know how much the British like there tea and coffee.
It is lovely to see that Mohamed took care of you in the main restaurant when you were dining and made sure you had everything you needed to have a nice and relaxing meal together.
I will pass your lovely and kind words onto all the people that you have mentioned in your review.

It was a pleasure to meet you both and I look forward to welcoming you back to the hotel one day in the near future.
I would just like to take this opportunity to thank you fro choosing the Sea Beach Resort & Aqua Park fro your 2013 holiday

Best Regards
Emma Leila Kana-ah
Guest Coordinator
Sea Beach Resort & Aqua Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

Myself, my boyfriend and his brother have just returned from a 2 week stay at the sea beach resort and aqua park in Sharm El Sheikh, and it was brilliant, we had a fabulous time, the resort was absolutley stunning with 2 swimming pools one massive with a pool bar (which we spent most of our time), the weather at this time of year was amazing too! Emma was there when we arrived and always came to talk to us see if we had any problems and to explain where everything was, very lovely friendly girl who is amazing at her job. I was very impressed with the service given all a round the resort, Mahmood 2776 and Amr 2525 at the pool bar who always had our drinks topped up, Ahmed 2961 and Mohammed 2952 at the buffet were always serving us refreshing drinks and making sure we had everything we needed all the staff were very helpful doing whatever they could to make our stay as comfortable as possible. The animation team especially Shiko and Bedoo were always informing us of shows coming up or events to go to so we were never bored during our stay. Overall the holiday was amazing and I would definately recommend the resort to holiday makers. One thing that was annoying was that WIFI was very expensive £4 english for 1 hour!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emma Leila K, Guest Coordintor at Sea Beach Resort & Aqua Park, responded to this review, November 18, 2013
Dear Laura,

Warm greetings from everyone at the Sea Beach Resort & Aqua Park.
I would like to thank you for taking the time to leave us your very nice review on TripAdvsior.
I am delighted to see that you all had a great holiday with us all at the Sea Beach Resort & Aqua Park.
It is lovely to see that you have taken the time to note the names and employee numbers of the staff that went the extra mile to ensure you all had a nice and relaxing holiday with us all.
I will make sure that I pass your kind words onto everyone you have mentioned in your review.
I would like to take this opportunity to thank you for choosing the Sea Beach Resort & Aqua Park for your 2013 holiday
It was a great pleasure to meet you all and get to know you, and I hope to welcome you back to the hotel one day in the near future, or see you in sunny Wales.

Best Regards
Emma Leila Kana-ah
Guest Coordinator
Sea Beach Resort & Aqua Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sea Beach Resort & Aqua Park

Address: Nabq Bay, Sharm El Sheikh, Egypt
Location: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in Sharm El Sheikh
#64 Top resorts Hotel in Sharm El Sheikh
#92 Luxury Hotel in Sharm El Sheikh
#93 On the Beach Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sea Beach Resort & Aqua Park 4*
Number of rooms: 365
Official Description (provided by the hotel):
Tropicana Sea Beach HotelAddressAddress : Nabq Bay- Sharm El sheikh-South Sinai-Egypt.Location Located direct on the Beach, ideally located in the middle of Nabq Bay at a short distance from Sharm El Sheikh International Airport (08 Km) and the famous shopping arcade and night life of Sharm El Sheikh Na'ama Bay (22 Km). Combining an exquisite blend of Moorish architecture and refined services, the Tropicana Sea Beach Resort will be a flagship of the Tropicana Hotels & Resorts HospitalityCharacteristics Located directly on the Beach, around large swimming pool Check out 12:00 noonElectric current: 220 VCredit cards: Master and Visa cardsGuest Rooms Facilities 365 comfortable appointed rooms including :-359 Standard rooms: 36 SQM bedroom Min. 1 adult, Max. 2 adult + 1 child.Shower Cabin, WC, hairdryer, air condition, direct dialing phone, sat-TV, Mini bar, telephone in toilet, safe deposit box, balcony/ terrace.6 Family Rooms: 65 SQM (bedroom, small additional room with two beds) Min. 2 adults + 2 children or 3 adults, Max. 3 adults + 2 child or 2 adults + 3 children. Bath/shower, WC, hairdryer, air condition, direct dialing phone, sat-TV, Mini bar, telephone in toilet, free safe deposit box, balcony/ terrace.Restaurants & BarsMain Restaurant ( Sea Horse) : Open daily serving Breakfast, Lunch and Dinner Buffets featuring international cuisine.Italian Restaurant ( Marco Polo): (With previous reservation open for dinner only. Free of charge once per stay) Vast choice of tasty Italian cuisine offering a selection of salads, pasta, pizza as well as other choices from our chef.Chinese Restaurant (Shangahai): (With previous reservation open for dinner only. Free of charge once per stay) Authentic Chinese delicacies served in a truly elegant setting.Lobby Bar : (Open 24 hours) All inclusive from 10:00 am till 24:00The ideal meeting point for guests to gather.Two Pool Bar: (Open daily from 10:00 am to 05:00 pm during winter and 06:00 pm during summer) Refreshing drinks and light snacks served around the large swimming pool.Beach Bar : (Open daily from 10:00 am to 05:00 pm during winter and 06:00 pm during summer )Theater Bar : (Open daily from 08:30 pm to midnight) Service : Multilingual reception and concierge services.Laundry service.(Extra)Limousine service. (Extra)Kids club.Shuttle Bus.(Three time per day free & four time per day with charge)Medical assistance 24/7 on call. (Extra)Shopping arcade. (Extra)Recreational facilities :Outdoor swimming pool.Private beach.Mini Aqua Park.Kids Club.Table Tennis.Animation Health Club (Sauna, steam, Jacuzzi, Turkish Bath, Gym room, Hairdressing and massage rooms). ... more   less 
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Also Known As:
Tropicana Sea Beach Hotel Sharm El Sheikh

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