Where do I start, I have never written a review before but feel very strongly about getting the message across to any family who is planning to book a holiday at fun city. Myself and 10 others including 5 children aged between 1-9 have just returned from a 2 week stay from hell!!
Good points (sorry there are only 2)
. Beautiful hotel
. Rooms cleaned well everyday
Now for the negatives.
. Over the couple of weeks starting on the 4th day of us being there all of us became ill with the worst stomach cramps ever!! Followed by diarrea and vomiting, all of our group and lots of other English families experienced this and was told it was to do with the hot weather, we paid for some tablets which cost us £20 from the on site doctor which did not work and later found out they started giving these pills out for free because so many became ill. Our 1 year old daughter started vomiting, we were encouraged by hotel to visit the doctor on site which we obviously wanted to do. After just 5 minutes of him checking her over he tried to get us to sign something but when we looked at the paper it was a signature to agree to pay 95 euros. We went to reception and asked to speak to a manager and was left for an hour waiting. staff walked past us as we sat there with our poorly sleeping little girl, eventually we went and asked again to be told they had forgotten to call him. The fact that we were all so ill ruined our family holiday.
. Food was the same every night, constantly running out of drinks and being told off by staff for filling up empty water bottles with juice??? All inclusive??
. All the staff were very very rude, no smiles or communication and very little English spoken.
. My husband witnessed a member of staff slapping children's hands for playing on arcade equipment without paying.
. Only 2 slides open everyday
. Ice cream served between 3-3.30 and was served by one member of staff using the same table spoon to scoop some ice cream onto a small cone.
. Hotel is popular with Russians and staff seem to bend over backwards for them, staff didn't seem to like any English and Russians mixing so we had separate bars, refused drinks on one occasion and got told to go to English bar.
. No entertainment for kids, very little to do so spent most of our evenings at the fair spending 1 euro per ride.
. The shops in the hotel were ripping people off, £6 for a bag of plain crisps.
The list could go on but I think I have covered the main issues. We have all come back feeling very upset, we all worked very hard to pay for this holiday and feel we paid top money for a holiday that was supposed to be 5 star and it just wasn't. Thomas cook will be receiving a letter from us soon concerning these issues.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.