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“Blissful Holiday at Sunwing Waterworld” 4 of 5 stars
Review of Sunwing Waterworld Makadi Hotel

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Sunwing Waterworld Makadi Hotel
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4.5 of 5 Resort   |   Safaga Road, Makadi Bay, Egypt (Formerly Sunwing Waterworld)   |  
Hotel amenities
Ranked #15 of 22 Hotels in Makadi Bay
Luxor, Egypt
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
“Blissful Holiday at Sunwing Waterworld”
4 of 5 stars Reviewed April 18, 2013

We were a guest of this property for four days in November 2012. And, we really enjoyed a lot here. The moment we stepped into our room I was completely surprised with the artistic decoration. Amazing curtains, spotless sheets, comfy pillows and mattresses .... all was perfect. I was left speechless, there was not a single thing missing that I need to ask for. They really provide you a home away from home. Staff members are trained and polite people. They were always ready to solve our queries any time. Pool for the kids was a great perk. It looked clean and well-maintained. Can't comment for the food, but snacks were yummy. Will definitely plan a next trip soon.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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347 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Slovak first
  • Swedish first
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English first
Buckhurst Hill, United Kingdom
1 review
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 16, 2013

Please see below a letter which we have sent to the hotel following our recent visit.

Dear Sir or Madam,

I feel it necessary to write to you following our disastrous holiday that commenced on the 29th March 2013 for seven nights at the SunWing resort in Hurgarda, Egypt.

On arrival we waited approximately an hour before being given our room key, during this time we never received our welcome drink as promised, we therefore started our all inclusive holiday having to pay for our first drinks as your foyer bar is a paying one.

We were eventually marched through the hotel and hallways by one member of staff with around 15 to 20 other guests, being told to wait in the corridors while he saw each party to their rooms one by one, this took a further 45 minutes.

We had to wait a further 40 minutes for our bags to be delivered to the room.

We quickly made our way to the buffet and were shocked at the standard of food and service with no plates and cutlery available.

We returned to our room that evening and put our son to bed when we noticed the wall light by his bed had wires exposed and had broken away from the wall, we have a photo of this and our son slept in our bed.

On our first morning we were woken at around 8.30am to the sound of drilling , banging and workmen. We have video evidence of this unacceptable disturbance.

We returned to our room that afternoon at around 5.00pm and still the drilling and noise was going on. We complained to reception and was told they would look into the problem. We heard nothing that evening!

The second morning we were woken again by the same drilling and construction noise. The view from our balcony was of a building site, not what you expect on your holiday in a 5 star resort. Again, we videoed this unbelievable disturbance! We complained again and asked to speak to the manager, we were told he would get back to us, he never did. Eventually I went to reception as they never answered our calls and I insisted on speaking to the manager in person.

He eventually agreed to move us. We waited a further hour and a half before a member of staff arrived without a trolley to take us to our second room and have to carry our own bags. We were half way through unpacking when my partner entered the toilet to discover a pool of water which was leaking from the toilet light above and was dangerous.
We complained again and asked to be moved to a third room. Eventually after another hour we arrived and unpacked in our third room.

That evening putting our son to bed that was located next to the patio door we discovered it had no lock and as we were on the 5th floor our son slept with us. We made a decision not to move again and barricaded our selves in with furniture against the patio door to make it safe for our 6 year old son.


Restaurants:

Throughout our stayed we tried all your restaurants within the hotel and found them that not one was of a 5 star standard.

Mexican: Waited an hour for our starter to arrive, which arrived with the main course, when the food arrived we were then informed that our side dishes had run out, i.e guacamole and salsa, my chicken Barrito had no filling and was cold. Service was atrocious.

German: Again the food was inedible, we ordered Chicken schnitzel and they were burnt, dry and again cold.

Italian: The minestrone soup was just hot water with chopped carrot and another vegetable that we couldn’t recognise. The tuna pasta looked so disgusting we couldn’t even try it, sloppy cold mess.

Kebab: Lunch consisted of a chicken sandwich, again hardly any filling, cold and not worth eating.

Buffet: We tried all of SunWing’s buffets which situated by the children’s water play area, unfortunately all we felt that looked edible was the bread and butter which is all we ate, even our 6 year old son would not eat anything. All he ate for the week we were there was plain pasta and cucumber; sometimes even the cucumber was not available!

On many occasions even ketchup was unavailable to go with a basic plate of chips.

Booking the Fino and the other restaurants in the square outside the hotel I had to queue for an hour in the morning, from 8 am to be guaranteed a slot and then to be told that the restaurants in the square I had to eat at 5.30pm.
We do not wish to eat at 5.30pm on our holidays.

Drinks:
Lime Bar, on 3 occasions we chose to have a cocktail from the menu and the ingredients were again unavailable.
On most occasions we were served in the plastic cups that were no bigger than a mouthful.
Never any tonic !
We decided to pay for a bottle of wine to take back to the room but we were unable to acquire a corkscrew.
I myself wanted a cigarette and could not acquire a lighter or box of matches from any of your bars or reception and was told to walk to the shops.

We purchased your SunWing tea and coffee package to enjoy in our room. However every day our cups were taken by the maids and never replaced, when we phoned reception for more cups they never sent them, this resulted in me having to go down every morning to get more cups.

Entertainment:
We took our 6 year old son to your family entertainment shows most evenings and could not understand a word as it was all in German.
Our only choice of English entertainment was the sports bar and watching football and paying for our drinks. Which I have to say were of a decent standard.


Swimming pools were extremely cold and we could not be in them for long.
The toilets around the pool never had toilet rolls replaced and always ran out by mid-day.

Our overall experience of the SunWing water world was extremely disappointing and to be honest a disaster and we fill within our rights to proceed with a claim against red sea holidays.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
3 of 5 stars Reviewed April 15, 2013

The Water park and pools were OK, waffles the highlight of the day food wise, my daughter loved the Swedish entertainers, pity that she was not allowed to join the daytime activities as the kids clubs were either for German (the rude lady that run this club send us away straight away) or Scandinavian kids (they we more polite at telling us that she was not allowed).
We when for a family holiday and some how preprepared to compromise a bit on the service and the food (not as much as we had too!!) but regretted our choice as our little one would have enjoyed even more if she could have joined the other kids.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridgeshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 14, 2013

We have just returned from the Sunwing Waterworld Makadi Hotel, we stayed for 2 weeks over Easter with our 2 children ages 6 and 4. Initial impressions of the hotel were WOW as it really looks stunning, its very big and spacious and impressive to look at. The rooms are fantastic, loads of space, massive big bathroom, but from a parental point of view little things in the room were not 5 star. For example, no tea/coffee facilities.... you get this at the Travelodge! If you market accommodation to families then surely this should be included in a 5 star hotel. We were not provided with a bath plug, therefore my 2 girls were unable to have a bath whilst they were there, not too much of an issue as they had a shower, however in general they like a bath. The guy who cleans the room didn't really clean, he clearly wanted regularly tipping in order to provide a reasonable service! We didnt have any toilet rolls for 4 days and the floor was never sweeped or cleaned. That said, beds were made nicely and the room was tidy. From speaking to other guests if you leave a nice tip after a few days you will see the difference in the service! However, we are not supposed to tip until the end of the holiday!

On the subject of tipping, this was a big issue for us. We are happy to tip, however the Egyptians expect it regularly and upfront in order to give any kind of reasonable service. so just bear that in mind! The restaurant booking system wasn't working correctly as we were often being told the restaurants were full, yet if you wave a 10 dollar bill at them suddenly there is room for you! However, I believe this is being looked into and hopefully rectified.

Food - well very average in this hotel, don't expect a lot. Really not a lot for kids except Spaghetti Bolognaise, bare minimum for vegetarians (which I am). The only place worth booking (if you can get in!!) and eating in is the Fino restaurant, great service and great food.

the staff in this hotel are all fairly new and I think need to learn the ropes with how to provide a good service to their customers.

I would highly recommend you pay to upgrade so you have a wristband for both the Makadi Palace and the Grand Makadi as the service, restaurants and food in those hotels are outstanding as they are already well established.

The facilities in the Sunwing for kid was just great, fab slides, waterpark, wave pool etc. Really beautifully designed and laid out with kids and parents in mind.

The kids club was interesting... the lady who runs it is German and like other reviews have said, she is extremely rude to English people. When I first went in she was awful to me and nearly reduced me to tears, at that point I didn't want to leave my children with her. After the first week we made friends with other people there and the Mum said she is nice once you get to know her and persuaded me to take my girls in with her children. This time we received a slightly warmer reception. I do believe that complaints have been made and this is being addressed as English people should not be made to feel like this when we have paid the same amount of money for the holiday as other international people. Hopefully she will take this on board and will improve in her attitude to English people.

Diving - my husband did the diving and was very impressed!

Overall, the hotel is great, food very average but if you upgrade to eat elsewhere then its great! Service will improve I am sure over time and maybe this time next year they will be running at the 5 Star they portray to be.

I would still recommend the hotel as its very easy for parents and kids and the weather and location was stunning!

If I can afford it I will book for next year but with wristbands for access to eat in the other hotels too.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 11, 2013

The Hotel area and rooms are very nice. Made of wood and Stones - no plastic, etc decoration anywhere.
The breakfast and all buffet meals were unfortunately the worst we have ever Had in Egypt - if not the worst Hotel buffet we have ever experienced since our back bagging times. Same applies for overall service in the hotel. We thought there should be much Better quality of food and service for the price we paid. At least we have got it at other sunwing resorts so far. Otherwise we Had a great hoiday but will not return to this Hotel.
From Finland

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2013

Just returned from 2 weeks here over Easter. We all had an amazing time. The Waterpark in this hotel is STUNNING. We went as 2 families with kids age 6,9,11,11.

Waterpark - amazing! The Rain Fortress is fab for all ages. Loads of slides, kids climb up, shoot water cannons at others and slide down one of about 8 slides. The 4 other big slides are great fun too - can go down them in inflatables on your own, in 2's or a whole family in a kids paddling pool sized inflatable. Great fun! Lazy river is cold but you need it sometimes.Good fun trying to dodge the water jets etc. Looks like they're building an aquarium there too.There's also another slide -vertical drop then you shoot upwards like a corkscrew. Too scary for me as it's like a coffin! There's also a mock surf area like you see on cruise ships (flow rider) - can body board to start with then our older boys were soon surfing stood up!

Pools - freezing but it was so hot at Easter (March/April) that it was a relief. Up top there's 3 pools, one of which has a wave machine which is on for 30 mins every hour. The swim up bar was warm but very busy.

Food - bit hit & miss sometimes. Buffet was lovelybut gets a bit 'samey' after a while- breakfast was lush but coffee was rubbish! Busy before 930 and always running out of cups, plates etc Worth waiting till 10 if you can. Fino was excellent and well worth paying the extra few quid for the prawns and salmon. In theory, you need to book daily between 9-11am. By 845 there's 13 people in the queue so getting a table for 7.30 is tricky! We tipped well and often the waiters would reserve us a table for the following night if we asked nicely!

Italian - lovely but you tend to get your starter and main course at the same time! Busy at peak times and Q's likely.

Mexican -nice food.Service a bit hit & miss. Again,queues at busy times. We waited 40 mins then gave up.

German - some of menu was nice esp the chicken but we were left unattended for ages.

BBQ - nice food but was cold on arrival and so dark you cant see what you're eating!

Tropical for lunch was really lovely food and service.

The other restaurants in the Mall (indian,chinese,French etc) all had to be booked and you had to eat from 5.30 and be out by 7pm! Too early for us!

Our room was lovely.Down near the beach.Cleaned daily.Tip early on and you get novely towels made into birds, crocdiles etc.

Beach was good but the snorkelling not as good as Sharm.10 mins walk to the left there's a jetty. You can snorkel off here which was quite good.

We didn't fight for sunbeds up on the top pools (we heard this was the 1st time the hotel had been at full capacity). Our kids were old enough to go off to the slides/water parks by themselves but those with toddlers were all crammed down by the rainfortress.We met one family who set their alarm for 4am so they could get their towels down!! NOTmy idea of a holiday!! Funny how we always blame the German's when it'sus Brits!!

There were probably more Swedes than Brits when we went but all lovely people.We didn't use the kids club but i think the staff were swedish. The play and chat room is good though with pool table/xbox/playstation etc.

All in all, brilliant hotel and waterpark and we are looking to go back again next Easter.

Room Tip: I think all family rooms will be the same - separate area for kids with massive plasma TV.Huge bathr...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 9, 2013

***** hotel with ** personal!
Large beach is near the hotel, 3 tematic restaurants and 3 hotels restaurants. The suites are large with perfect standard and big outdoor balcon. The badrooms are like standard room with another hotels:-)

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunwing Waterworld Makadi Hotel

Address: Safaga Road, Makadi Bay, Egypt (Formerly Sunwing Waterworld)
Location: Egypt > Red Sea and Sinai > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #15 of 22 Hotels in Makadi Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sunwing Waterworld Makadi Hotel 4.5*
Number of rooms: 602
Official Description (provided by the hotel):
Sunwing Waterworld Makadi’s emphasis is on fun-filled family holidays during the peak season, while offering a great off-peak location for adults who enjoy the variety of beach side bars, restaurants and premium quality rooms that only a five star hotel can offer. Built around a vast waterpark, huge waterslides, Aqua Loop, wave pool, Flow Rider and lazy river, it is the ideal location for water babies of all ages. ... more   less 

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