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“Quality over Customer Service” 4 of 5 stars
Review of Holiday Inn Express Woodbridge

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Holiday Inn Express Woodbridge
2.5 of 5 Hotel   |   874 Route 1 North, Avenel, NJ 07001   |  
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Ranked #3 of 7 Hotels in Avenel
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Quality over Customer Service”
4 of 5 stars Reviewed June 28, 2014

Our family of 4 was searching for a place to stay close to NYC that would fit our budget. This just happened to be the place. There are a couple of other decent hotels in Avenel near the Rahway station, but this worked out for us because our family isn't little anymore and we needed more room.

Accommodations: Double queen room w/ fridge, microwave, and living space area was perfect!
Stay on 2nd floor... Stairs lead to breakfast area, computer, and pool.

Front Desk staff: (depending I
on the day or shift) is mediocre at best with a greeting and / or smile.
You'll luck out if Dhara is working. She is not only a hottie, but was nice to talk with and so helpful.

Food: Breakfast is included. Was decent. They have a pancake machine! Very cool. Wednesday nights they have dinner. Excellent!

Business Center: One computer was alive, one on life support that really needs upgrading and a little cleaning. Couldn't print anything out. Just go to front desk and ask them to print stuff out for you.

Overall: A nice stay suited our needs. 2-3 miles from the Metro station so you can get to NYC ($10/adult and $4.50 per child) each way.


Stayed June 2014
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77 reviews from our community

Traveler rating
    30
    24
    11
    9
    3
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22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2014

This hotel had much better than average rooms which were aesthetically pleasing and well-appointed with microwave and fridge. It was in a great location near many restaurants, malls, etc. The staff were friendly,efficient, and helpful. Breakfast was decent and food was always plentiful as it was replenished quickly as needed. Excellent value for the price I paid. Since there was an indoor pool near registration there was a humid, pool-like smell in the lobby, but that is understandable given the circumstances. I will definitely stay there again when I need a place to stay in the area.

Room Tip: The side facing away from Rt.. 1&9 will be more quiet.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
158 reviews 158 reviews
31 hotel reviews
Reviews in 56 cities Reviews in 56 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed April 4, 2014

Great location, short walk/drive to lots of restaurants. The rooms were nice, clean and bright. The staff were really friendly and helpful. Holiday Inn Express hotels don't really offer much in the way of extras, its the staff that count and these were a credit to the hotel

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieC269, Director of Sales at Holiday Inn Express Woodbridge, responded to this review, April 7, 2014
Dear NightBreed01,
Thank you for the compliments. We greatly appreciate that you took the time out of your busy day to write such a posititve review. Here at the Holiday Inn Express, we strive to make our guests feel like they're family. We are pleased that you enjoyed your stay and hope you visit with us again real soon.Thank you for choosing the Holiday Inn Express, Woodbrige NJ.Kindest Regards,Debbie C.Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 28, 2013

This was supposed to be a two night stay but we left early. There were some problems in addition to the noise mentioned by other reviewers. First, we had booked a queen suite so we could use the sleep sofa. When my son took the cushions off, he found popcorn, cereal, stains, etc. It was so filthy, he chose to sleep on the floor.

The temperature throughout the hotel was unusually warm, and our room was too hot even though it was twenty-six degrees outside and we had the windows open. We even turned on the air conditioning, but our room never got cooler than seventy-eight degrees.

The hotel is nonsmoking but that is either new or a lot of guests ignore it. Our room and the common areas, including the stairwells, had an overwhelming smell of smoke that they tried to cover up or clean with chemicals.

The front desk staff at check-in was friendly and professional. At check-out they seemed inconvenienced and bored. One staff member was (loudly) on the phone buying tickets to a show. The woman who checked me out didn't ask why we were leaving early or how our stay was.

We found a Hilton about 15 minutes away that didn't have any of these issues, was less expensive, and included a free full American breakfast.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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DebbieC269, Director of Sales at Holiday Inn Express Woodbridge, responded to this review, December 4, 2013
Dear NCYankees Fan:
Thank you for your detailed review regarding your recent stay. We strive everyday to create special experiences to our guests and we are truly sorry we did not manage this for your stay. Please allow us to apologize for any inconvenience you may have had due to the hotel facilities, amenities and services received. We have taken note of your valuable comments and your review will be used to reconsider improvements needed. Thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Debbie C - Sales Manager
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Parlin, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2013

One of the 1st things I look for when I enter an hotel room, is the state of the carpet! The hotel, both carpet, bed linen, towels, walls everything is so, so spotless that I am overly impressed! The management and state are so professional and courteous that one has to wonder if one is at home or at an hotel.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DebbieC269, Director of Sales at Holiday Inn Express Woodbridge, responded to this review, November 12, 2013
Dear William D:

Thank you for your considerate review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased to hear you enjoyed your stay and truly appreciate your comments regarding our service as we pride our selves on excellent customer service. Thank you for staying with us and we hope to have an opportunity to serve you again. Sincerely, Debbie C, Sales Manager
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Sandbach, United Kingdom
Senior Contributor
41 reviews 41 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 1, 2013

The area this hotel is located in is not very salubrious. It is on a busy main road with used car sales lots and some run down buildings. But this hotel is a little oasis. Plenty of parking and comfy and well kept rooms, with a spacious and comfortable breakfast room. But best of all are the staff. Very helpful and friendly. Must have been a special day because they gave me a baggie of goodies when I arrived. That made me smile.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Top Contributor
50 reviews 50 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 18, 2013

We just needed a place to stay two nights, do laundry and rest up. This was perfect. Great washer and dryer. The whole place was spotless. Breakfast was up to standards. Had a microwave and fridge in room so we didn't have to venture out (though we did find a great diner nearby!). Best of all was the staff. They could not have been more helpful, polite, gracious.

I can't say we'd seek this location out again, but if we needed a stopover we certainly would stay here happily.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Woodbridge

Address: 874 Route 1 North, Avenel, NJ 07001
Phone Number:
Location: United States > New Jersey > Avenel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Avenel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Woodbridge 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Corporate businesses and New York City are close to this Woodbridge Hotel. On your next trip to New Jersey, consider staying with us at the Holiday Inn Express Woodbridge. With close proximity to many area businesses as well as Manhattan, this is a perfect place to stay for any business or leisure traveler. Our hotel in Woodbridge, New Jersey is conveniently located just off the New Jersey Turnpike and is only a twenty minute drive from the Newark International Airport (EWR). Our Woodbridge hotel is also one hour from both the LaGuardia International Airport (LGA) and the John F. Kennedy International Airport (JFK). Business travelers can appreciate the close proximity to The New Jersey Convention and Expo Center and to many Corporate offices, such as General Motors, Siemens and Merck & Co., Inc. Our Woodbridge hotel is just a short drive from downtown New York City and the Manhattan borough. From our location, you will easily be able to take a day trip into the city to see the Statue of Liberty, the Empire State Building or catch a Broadway Show. Also a short drive away is the beautiful Jersey Shore, where you can spend the day relaxing on the beach. With an indoor, heated pool and a Fitness Center, our Woodbridge hotel is a great place to base your next trip to New Jersey. Call today to book your room and find great Woodbridge hotel room deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Woodbridge Hotel Avenel
Holiday Inn Woodbridge
Country Inn Woodbridge
Woodbridge Holiday Inn

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