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“Hurghada stay” 4 of 5 stars
Review of SENTIDO Mamlouk Palace Resort

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SENTIDO Mamlouk Palace Resort
5.0 of 5 Hotel   |   Safaga Road, Hurghada 84511, Egypt   |  
Hotel amenities
Ranked #18 of 182 Hotels in Hurghada
4.5 of 5 stars 671 Reviews
Biddulph, United Kingdom
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Hurghada stay”
4 of 5 stars Reviewed November 26, 2013

This hotel is approx 10 miles from hurghada
Part of the Sunrise hotel group
There is three hotels belonging to Sunrise next to each other can use other hotels
All inclusive
2 Swimming pools 1 heated beech
Enjoyed my stay very much
Rooms cleaned daily
Plenty of choice at meal times

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Guest,

We want to thank you for your feedback about our resort.

We are very happy that you enjoyed your stay with us and will be honored to welcome you again in SENTIDO Mamlouk Palace Resort

With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
nottingham
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 26, 2013

Travelled 12th November until 22nd November for a 10 nights
Me and my partner went here for our first ever holiday together
Where do I start.....
The hotel itself is beautiful couldn't complain about a single thing...
The welcoming you get when u arrive is lovely, hot towel and a fresh juice!! They take ur passport and come back with your room number and then taken to your room and then a porter brings your bags a few minutes later
The food in the hotel was not to my liking but I never went hungry there was always something to eat and always fresh and hot. Plenty of waiters clearing plates and cleaning tables all the time.
The restaurants you book into are a must we ate at them 7 out of the 10 nights we stayed and they are all lovely with lots of choice the waiters are all friendly at them too :)) there are 4 restaurants in total
The staff at this hotel go above and beyond for you could not ask to meet nicer people
There are a lot of Russians in this hotel, they are all damn right rude (not to you) but to the staff which is not very nice to witness!! They also eat and WASTE sooooooo much food which is very annoying too!! You learn to ignore them after a while as they will just ruin the holiday for you with there rudenesss
Mo (camel man on the beach) is sooo lovely too you must go on Casanova the camel
Nikol (the concierge) is soooo very lovely and pleasant and always trying to help Wael in the main restaurant is lovely too :)) as I said all the staff are great but these two in particular deserve a mention
All pools are amazing and the beach bars are great too
I have nothing negative to say about this hotel just great things and wish I had more time to put more
We will be booking to go back again next year!!!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Guest,

First of all, I would like to thank you for choosing SENTIDO Mamlouk Palace Resort to spend your holiday.

Thank you to share your positive comment about the hotel on the site.We are also glad to know that our staff made you vacation lovely as you mention and Looking for the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort in the near future.

Best Regards,
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed November 16, 2013

My daughter and I stayed for 11days from the first of November. As we had been here before in September 2012 we were settled from the first night. The room was a little far from the main building as it was in the last block near the beach facing the gardens. We had no problem with the gardens as they were very peaceful away from the pool. The lighting on the foot bridges could be improved though. The food was well prepared and the choice was varied in the main restaurant, this was an improvement on last year since the arrival of the new head chef. A lot of it was cooked in front of you which was brilliant as you knew how fresh it was. The other restaurants were great too, attentive staff and delicious, flavoursome food. There was plenty of entertainment either with animation or to be booked with the water sports people. If you ventured off site as we did with 2 very good trusted people who live there, the White Beach club in Hurghada is a place to go if you like clubbing. The marina is also worth a visit, very pretty at night. In our experience, there was no signs of any trouble whatsoever. There is a lot of respect for the police, the culture and each other. We had a fantastic holiday due to all members of the animation team being friendly and interactive with the guests. There were especially 2 of them, Mando and Lucy who made our time enjoyable. They both know how to coax people into taking part with activities. They are young talented very sociable people and a huge asset to the animation group. We hope they are still there should we return next year. The amphitheatre shows were enjoyable as was the terrace entertainment. All bar staff were very attentive and found you a table to sit at when they could, as it was very busy. All alcohol is their local brand, if not liked, do as we did and buy your own international brands at the duty free. Customer relations and management were always around and asking if everything is ok and if they could do anything to improve the stay. If you are inclined, give the hair and beauty salon a visit as they give top treatments at very reasonable prices which can be cheekily negotiated.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Mrs. Linda,

The team of SENTIDO Mamlouk Palace Resort want to thank you for taking the time to share your holiday experience.

We are so thankful for your nice and detailed review.
Also we are so glad that you mentioned improvement of the food in the Main Restaurant.

We hope to have the honor to welcome you again in our resort.

With best regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forfar, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 11, 2013

went to the mamlouk palace last july with my wife and son (13) hotel itself to look at is fantastic the view from the terrace is amazing looking down at all the pools,all areas were kept spotless by the hard working staff, weather as usual for egypt was fantastic up 48 degrees!!! at the pools not a lot of sunbed space and not a lot of shade,which trust me you really need,ROOMS_ rooms are a fair size ,clean ,large enough for us (3) POOLS_pool area is very nice and clean pools are spotless slides are ok if your 13!!FOOD_ the buffet food (breakfast,lunch,dinner) in the mamlouk was not great bit repetative food at garden beach was a lot better (next door)BARS_drink was very poor spirits were awful all tasted the same even the cocktails!! beer was nice only because it was cold,waiters bring your drinks to you on the terrace which is just as well as half the bar staff dont have a clue !!ALA CARTE FOOD _the mexican is realy nice food is lovely good choice staff are excellent bend over backwards to make sure you have a nice time. Chinese is ok very small portions and in a hurry to get you in and out as soon as poss.OTHER GUESTS_well what can i say the hotel caters for lets say eastern europeans that are a law unto themselves they dont que for anything weather its the food the snack bars the bars they have to be first even if they dont actually know what it is they want to be first for,some of them not all are very rude,and all of them and i do mean all the men wear budgie smugglers oh yes all shapes and all sizes!!! Overall mamlouk palace is good not 5 star but ok most of the staff are nice would i return to this hotel? no but if you decide to go then ask for a room near main building we had room down at the beach and believe me its a long trek from your room in that heat !!!!

Room Tip: dont take rooms down at the beach ,long way to reception etc..
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, December 24, 2013
Dear Mr. Scott,

We want to thank you for your detailed feedback about our resort. We are sad to see that you didn't fully enjoyed your holiday.

We have forwarded all your comments to the department heads for improvements.

We hope to have the honor to welcome you again and show you our improvements

With best regards,

The hotel manangement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

We were recommended this hotel by our travel agent, she has been 4 years on a row, after staying for a week we know why.
We like to go to Egypt in Winter as you are always made to feel special. this Hotel gives a whole new meaning to great service, and making their guests feel special.
I can say this is probably the best hotel I have ever stayed in.
All the bars and restaurants were open - which in some hotels we have stayed in over the quieter period does not happen.
On arrival we were greeted by the porter ( as I would have expected) the check in was very efficient.
one of the bonus is that it has a sister hotel which shares the 4 alacarts and numerous bars. you get the same service in either hotel.
the complex is large and has lovely gardens and 2 stunning pools. the bedrooms are clean and spacious..The bathrooms are great, with a double shower instead of a bath and bath robes.
We were lucky to have a room close to the beach with a sea view and only a 2 minute walk to the beach bar.(which is one of the probably 8 bars plus on the complex which as a guest you have access to)
the food in the main buffet is the usual all inclusive fair for a 4-5 star hotel, well cooked and plenty of choice. However the Alacarts are a great alternative, there are 4 included in the standard all inclusive - we ate most nights in these and can strongly recommend the Asian and oriental.
Also I recommend the royal breakfast - which is free to VIP of 4euro - it is a quieter breakfast serving in the Italian restaurant. it really starts your day off feeling special and pampered. who doesn't like smoked salmon and eggs for breakfast with fresh squeezed juice.
all the staff were friendly and helpful.
I have always traveled to a different hotel every holiday, but I can say that I will most definitely be returning to this hotel next year. This is the best hotel I have had the pleasure of being a guest in. I only wish we had booked for 2 weeks and not 1.

Room Tip: sea view rooms are great
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Mrs. Nicola,

First of all thank you for sharing your vacation experience.

We are very happy that you had a great stay with us.

We hope to welcome you soon again in your "second home" SENTIDO Mamlouk Palace resort

With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
79 reviews 79 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 10, 2013

My friends and I visited this hotel for the last 2 weeks in October and had a fantastic time!! The animation team were great (even though we didn't take part in any activities), they always made the effort to come and talk with us. James (my bro), Mando (yo, yo, yo) and Lucy were great to talk with! The hotel is massive, it was a long walk to our room as we were right on the beach in block 32, however it was worth it for the view and we had the beach bar, Asian, Oriental and Italian restaurants all very close to hand and it was nice and quiet.
Always managed to find something to eat although food could be very inconsistent, Asian and Mexican were ALWAYS nice, Italian was ok first time round and second time was unpalatable with massive overuse of salt. Occasionally things were not as described on the menu either, ie says served with chocolate sauce and it will come with strawberry?
The pools are HUGE and well maintained and the pool bar was our second home lol, Sherif was a fantastic bar man, always smiling, great drinks and likes the odd prank.
Only down side is the tiles are very slippery round the pool so be careful, lighting is also poor at night. Drinks were pretty rough, with juice that was more like flavoured sugar water and the spirits taste like white spirit with essence of tequila, whiskey etc
Nina the concierge was fantastic and couldn't do enough to help. I would definitely go back to this hotel if only to see the great staff again! They really make the hotel what it is :)

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Guest,

The team of SENTIDO Mamlouk Palace Resort want to thank you for taking the time to share your holiday experience.

We hope to have the honor to welcome you again in our resort.

With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

Myself and my partner have recently returned from mamlouk in Oct 2013 and have already booked to return again in march.
Hotel beautiful and the cleanliness cannot be faulted any areas. All the staff were so friendly and went out of their way to help us.
Unbeknown to us the festival of Eed was taking place while we were in Egypt so the hotel was full of Egyptions so was very busy. As British toursts we were treated to special breckfasts in another restaurant and were booked into any al carte for dinner to compensate which was wonderful.
The animation team were great and always stopped to chat even though we are not the joining in type. They also gave us tips were to shop etc.
The a l carte restaurants are a must if you visit here in particular the Mexican and the Asian , food is fantastic!!!!
Also please do go on a trip with the Aqua Centre located on the beach as they really look after you. We saw and swam with a pod of dolphins at a reef, I will never forget the experience.
We shall be returning in march for our 4th visit to the Mamlouk and have been assured we will be well looked after.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, November 28, 2013
Dear Guest,

First of all thank you for sharing your vacation experience.

We are very happy that you had a great stay with us and we hope that your holiday was unforgettable.

We are looking forward to welcome you soon again in your "second home" SENTIDO Mamlouk Palace resort

With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Hurghada
#13 On the Beach Hotel in Hurghada
#16 Romantic Hotel in Hurghada
#16 Luxury Hotel in Hurghada
#16 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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