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“Good hotel, but may be better” 4 of 5 stars
Review of SENTIDO Mamlouk Palace Resort

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SENTIDO Mamlouk Palace Resort
5.0 of 5 Hotel   |   Safaga Road, Hurghada 84511, Egypt   |  
Hotel amenities
Ranked #18 of 182 Hotels in Hurghada
Riga, Latvia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
“Good hotel, but may be better”
4 of 5 stars Reviewed April 23, 2013

Arriving company of friends 20 + people. The hotel has a beautiful large area, swimming pools and parks. Restaurants service level is very low, in the main restaurant at lunch can happen to miss the plates and glasses. Main restaurant service staff may not be welcome and helpful, this is probably due to a large capacity of work in restaurant. In reception just some of staff are kind and helpful, for room upgrade need pay extra money, for late check-out need pay extra money although others give it free. I want to say thanks very much to Asian restaurant staff this was the best dinner in the hotel and I suggest for all to attend Asian Restaurant very tasty food and good service. In total we rest very well and we liked the hotel. if the hotel improve service levels it might be one of the best in Hurghada.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

Traveler rating
    405
    163
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    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Wakefield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 20, 2013

The Hotel is a great place for all of the family. There is a beach private for the people staying at the Mamlouk Palace and the Beach Gardens. The hotel has four a la carte restaurants (Asian, Mexican, Oriental and Italian). They are all included in the All Inclusive package. The service and food in the Asian and Mexican a la cartes was excellent. The Italian not as good but the food was lovely.
The hotel has lovely facilities including two large pools, one that is heated. Two pool bars, a beach with sunbeds and canopies to shade and two beach bars. All of the facilities in the Mamlouk and Beach Gardens can be used by the people staying in either hotel (All Inclusive). Wifi cards can be purchased at reception to use on personal phones or the computers provided and there are two souvenir shops inside.

The room was always kept clean and tidy, the cleaning staff were friendly but beware they may expect a tip. Ours complained we only left him £5 (Egyptian) which is equivalent to 50p English as that was all we had left.

We travelled in April and the weather was gorgeous ranging from 27-34 degrees and 16-20 on a night. Some days it was quite windy during the day and night which made it colder.

However, excellent hotel/resort overall.

Room Tip: We had rooms facing the pool on the 3rd floor, the only time noise could be heard was during the day...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 24, 2013
Dear Guest,

Thank you for your review and your lovely comments. We are happy that you enjoyed your holidays and we look forward to many more visits from you in the near future.

Best regards,
the Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 15, 2013

Arrived back 10days ago from our 2nd visit to the Mamlouk Palace ,we enjoyed it better than our 1st visit.We were looking forward to seeing the staff who made our holiday so enjoyable last year,unfortunately some had moved on but the new ones made our stay just as good.We had a lovely room near the beach,it was kept immaculate by Adel nothing was to much trouble.The gardens were just as beautiful and the large pool is fab, it was being refurbished when we were there last year.The staff in the buffet restaurant work very hard and we would like to thank RADI,KEMEEL,and SAYED for looking after us so well,and the lobby bar we were looked after by MENA, and MOHAMMED ,all of these made our holiday as good as it was.Thankyou also to Mr Waleed ,Marcelleand Bido who made us welcome. The only complaint I have is about the Wifi, every hotel we have been in its free here you have to pay quite expensive ,more so when it kept going off and then we couldnt hear the other person the next time we could hear them and they couldnt hear us so we lost most of the time we paid for.This hotel is one of the friendliest we have stayed in dont let the russians put you off not all of them are bad,we are definetly booking again for next year cant wait to go back.

Room Tip: If you want quiet pick rooms nearer the beach
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 24, 2013
Dear guest,

Thank you for your review and your lovely comments about the staff working in the hotel and also the hotel area in general. We are happy that you enjoyed your second holidays here in SENTIDO Mamlouk Palace Resort more than your first, and we look forward to many more visits from you in the near future.

Best regards,
the Management
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Barnoldswick, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 11, 2013

Hotel was very clean and rooms were spotless with fresh towels each day, Ahmed our room cleaner was great nothing was too much trouble.
The Asian Restaurant,Italian and Mexican are a must, just remember to book them in advance or ask the Concierge to do it for you. Get a red flag when on the beach as this stops sales people nattering, Weather was amazing wear a high factor(30),

Room Tip: We stayed nearer the beach with sea view, but was a ten minute walk to restaurant each time.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 12, 2013
Dear Mrs. Sharon,

Thank you for your comment and your impression about our hotel and specially about the house keeper , your comment will be delivered to the head of department.
Looking for the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort in the near future.
Best regards,
Hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolton
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 11, 2013

hi i have just returned from a 11 night stay at this hotel which is very stunning pools lovely beach what made the holiday special was the animation team they all really even though we only got involved once they always asked if we were ok and never once hassled us to do any of the games.we liked the one that looked like mario ballatelli cant remember his name but he was lovely person also mr bean and valentino.the drinks at night were nice lots of cocktails special thanks to hosni the waiter he was so much fun and kept our drinks flowing. the food in the main restaurant was very poor we ate at the sunrise gardens next door which was much better. i would recomend booking into the al a carte restaurants as they are free and very for which you use both hotels

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 24, 2013
Dear Guest,

Thank you for your review and your lovely comments. We are happy that you enjoyed the SENTIDO Mamlouk Palace Resort.
Of course we take your feedback seriously, we will do our best to improve the Main Restaurant as it was one of your criticism points.

Best regards,
the Management
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bromham wiltshire
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2013

good holiday definatley would go back to egypt but proberly to sharm instead. cant fault the weather and hotel staff were excellent expecially our cleaner in room 21202 and hanly and hazem the bar staff :) trips with thomas cook are very good value for money and great fun. hygiene in the resturants were excellent didnt have a funny tummy once.

only downside to our stay was we decided to get the hotel shuttle bus into hurghada city for the morning only 2 more people was on it and the bus drivers egyptian mate too as we set off for the journey we took a detour to the airport for the driver to drop his mate off with his suitecases!! which i thought was quite unprofessional then as we got into hurghada city the bus driver turned off onto a side road where the bus stopped and 2 men were waiting saying come with me into my shop we were quite scared and didnt know what to do so we went into the shop were he gave us a crappy map just showing us where his shop and mcdonalds was!! we thought we was getting dropped off at the new marina we would not of got off the bus if the 2 other people wasnt on it we were so scared we sat in mcdonalds for 2 hours!! when we went back to get the bus the man made us go into his shop to buy things we didnt even want ive never been so scared and unsafe in all my life be aware they say they are connected with the hotel but the obvisuoly not as our rep warned us about getting taxis into hurghada as they would take you to there mates shops and not where you wanted to go so why would a hotel worker do that to guests??!!?!?!?

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 24, 2013
Dear Guest,
Thank you for your review and nice comment. we are happy that you enjoyed the weather and hotel staff who were excellent especially Hany the housekeeper and Hazem who served you at the bar as well highly appreciate your evaluation about our hygiene at the restaurants which was excellent.
we take all feedback seriously, and sincerely regret that we did not meet your expectation at the hotel bus service;although it wasn't mentioned from your side or was brought to our attention and unfortunately this case wasn't reported to us.
we value your feedback and even the time and effort devoted to sharing it with us.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

first time in this hotel and it was great the staff and workers where great ive never seen a pool so big and long the food was great and lots to chose from in resterant plus a sister hotel next door and 4 other theamed resatrahts on site to visit and try the beach was great and a walk way out to sea already looking to go back thanks

Room Tip: get a room facing pool
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 27, 2013
Dear guest,

Thank you for your wonderful comments about our hotel SENTIDO Mamlouk Palace Resort, which I have shared with our staff.
We are thrilled to hear that you will be coming back again and looking forward to welcoming you soon at our Hotel.

Best regards,
the Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Hurghada
#13 On the Beach Hotel in Hurghada
#16 Family Hotel in Hurghada
#16 Romantic Hotel in Hurghada
#16 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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