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“nice hotel but be prepared” 4 of 5 stars
Review of SENTIDO Mamlouk Palace Resort

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SENTIDO Mamlouk Palace Resort
5.0 of 5 Hotel   |   Safaga Road, Hurghada 84511, Egypt   |  
Hotel amenities
Ranked #18 of 181 hotels in Hurghada
Kington, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“nice hotel but be prepared”
4 of 5 stars Reviewed April 1, 2013

we stayed as a couple from 22nd to 29th march 2013 first immpressions of the hotel all good booked in at reception taken to our room luggage arrived about 5 mins later it was then that we had our first experiance with the buffet resturant we had a look around to see whats on offer then the fun begins we could not find any plates after what seemed like a very long time standing where the plates should be a waiter dropped some off we then tried to make our selections there seems to be no idea of waiting for the other person the russians just walk up to whatever they want push in front leave the serving spoon in the food they dont bother to close the lid this was the same for all off our stay breakfast cereal bowls or spoons one or the other would be missing one evening when we eventually found a seat by the time the waiter came around with the cutlery the food was almost cold so the next option was to book one of the four resturants on site i went to the touch screen next to reception you can only book 24 hours in advance from midnight failed on the first attempt all full the next day sunday i went to reception at 06.45 and made a booking then i found out later in the stay that this is probably the only way to do it as others sit in the bar until midnight then make a booking we managed to book 3 of the 4 resturants the asian was the best for us great service and food the mexican and italian were both good the next bit to complain about is the lack of sunbeds tuesday morning we walked all around both pools and could not find a empty bed i guess that more than half just had towels on i asked at one of the towel stations if there is any more beds he did not lift his head he just carried on sharpening his pencil one of the animation boys was standing behind me he suggested that i should look again we went up onto the island on the cold pool took a look around he then fetched a guy in a blue top the said recreation on the back who removed 2 towels from 2 beds and gave them to us nobody came to use these beds all day i was expecting an argument at anytime after this i just went out early and claimed 2 beds now for the good stuff the hotel is so clean the staff work so hard our room 16306 and our cleaner abdul allah was brilliant our room was perfect everyday on the thursday he did some towel art and flowers on the bed which was the best we have seen this is our fourth time in egypt all of the pool bar staff and lobby bar staff were great on monday we went on a trip snorkeling booked with blue wave really good value for money 600 egyptian pounds for both of us this was the first day since friday that we heard another english voice all things considerd a great hotel good staff shame about the rude russians they have put me off going to egypt again

Room Tip: the high rooms have a balcony that is so high that when you sit at the table you cant see over the t...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 30, 2013

i have just read the below reviews i agree about the towels etc but what do people expect for breakfast theses hotels are so cheap they are lovely hotels with lovely people working there. some who maon should try british hotels they are expensive and where in england would you get all inclusive with perfect sunshime for god sake people stop moaning im going to the sunrise garden beach on the 2nd of april and already i know how lovely it will be and as for decorating work when do people expect a hotel that does not close to do refurbs. also doesnt matter which sister hotel you stay in you csan use both you dont need any ultra anything dont know why people say such things go and enjoy the lovely weather gardens and food in egypt if not stay at butlins and pay double the price

Room Tip: stop moaning for god sake
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 27, 2013
Dear Guest,

Thank you for your review and your lovely comments.
We are happy that you enjoy your stays in SENTIDO Mamlouk Palace Resort, and we look forward to many more visits from you in the near future.

Best regards,
the Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bordon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 29, 2013

We (two couples) have just returned from a week at this hotel which followed a Nile Cruise. Whilst on the cruise we had asked our Rep if he could arrange high floor rooms for us at the hotel. We not only had high floor rooms but had been upgraded to suites in the family block for which we are most grateful. We found the rooms to be clean and tidy with clean sheets daily and towels changed when left on the floor, and the "houseboy" couldn't do enough for us.
We noticed that several of the rooms in a block near the beach were being refurbished/redecorated and it would appear that this work is probably due to continue.
We booked this hotel as it was advertised as having a heated pool and we were not sure if the weather in March would be warm enough to have warmed an unheated pool sufficiently to venture in to it. The heated pool was large and most of the activities took place around it but you would need to be up and out early to get a space! In the end the very large unheated pool was perfectly ok temperaturewise and a lot quieter, it also had a swim up pool bar open from 10 til 5.
The beach was one of the best hotel beaches that we have been on as there was no coral so we were able to walk straight into the sea and swim. Both pool area and beach had the added benefit of being able to display a red flag if you did not want to be disturbed by the sellers of trips,
massages etc.
We were very grateful for the speciality restaurants at this hotel and it's sister, the Garden Beach just next door. Our favourites were the Mexican and the Asian (Chinese) but the Oriental and Italian at the Garden Beach were also good and allowed us to miss the scrum at the main restaurant for 4 nights. By the time we left the hotel was pretty near full and the main restaurant was struggling to cope with the numbers at peak time. It was also very noisy and in need of a facelift
We ordered packed lunches for our long return journey across the desert back to Luxor and were presented with a bag each. We kept the waters and fruit juice cartons and returned the food as it consisted of dry half fillerd rolls and very bruised apples.
We did the City Tour with glass bottom boat trip and found it not to be good value for money.
If it is your first trip to the Red Sea we would reccommend snorkling trips but don't consider the long haul coach trips to Cairo and Luxor as most of your day will be on a coach.
Overall a good hotel with a lot going for it. We would book again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 28, 2013
Dear guests,

Thank you for your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you will be coming back again and looking forward to welcoming you soon. We are very happy that you considered us to have the best beach you have ever seen. Also the a la carte restaurants are super.
I shared also your negative comment about the lunchbox with our staff and it will be improved.
We are thrilled to hear that you will be coming back again and look forward to welcoming you soon.

Best regards,
the Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton Cleveleys, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 20, 2013

I don't like to think any of my reviews put anyone off as i often think you have to go yourself as what is not others tastes it may be mine.
However after reading Irina's review below me then we are of the same mind, we travelled 12/3 /2013 back 19/03/2013. W e also stayed in block 19, room 19306 on the surface everything looked ok in the room, but having said that, the pillowcases seemed dirty and on closer inspection the pillows had no protectors on and there was in fact yellow sweat marks on the pillows from prob tons of other guests before us and did in fact make me feel sick. In the bathroom there was no hand towels and had to ask Mahmoud the next day. When getting showered we found the towels wet or damp to the touch, reason being they actually hang them on the railings to dry outside of your room and then fold and put back, i honestly hope to god we got OURS back and not the next rooms. Reason i know this is because i went back to the room and found all the towels on the railings which i think is pretty disgusting and i do not think our bed got changed during our stay i know the pillow cases didn't because i knew the marks on them. Anyway it didn't stop us from having a good time , met some great peeps from our area, the food was good, service in the bars was excellent, in the buffet restaurant they didn't give you chance to finish before whipping your plates away and also you don't get to know the staff in the buffet as they get told off for speaking to you, which to me is part and parcel of the Egypt experience, hamada the supervisor kept telling one lad off for speaking to us and explained he had to work and clear the tables. Reda the chef was lovely, took time to talk and explain about the food he cooks. Entertainment was ok nothing special. We visited Asian, Italian and oriental restaraunts again nothing spectacular. Olga was very helpful in getting us places as you have to book pretty early. We found off one couple that between the mamlouk and the sunrise gardens that between the 2 hotels it was 83% Russian and 17% other nationalities, we are in the minority here although they didn't bother us but came across some very rude and ill mannered ones which is the norm for them. To cut a long story short, this hotel is ok for a weeks getaway for the sun but i would not stay here again, i would go back to the hotel we normally visit but it came up too expensive for the week, oh i will point out that in the snack bar by the swimming pool they had men working on there till 3 am gone.. i rang reception at one point and asked how long it was going to go on for and they was not helpful at all, app they were replacing or repairing the tiles by the pool and snack bar but was using an angle grinder and hammering, let you make your mind up on that! obs had no feelings for the guests who were trying to sleep. So i hope i have not put you off, what is my review may not be yours and people need to go and experiences it themselves but a word of advice, take a walk to sunrise crystal bay next door, looks fab and would stay there, its a notch up on the mamlouk and garden hotels.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 18, 2013

We booked this hotel with Thomas Cook from 22/02/2013 to 05/03/2013 for 17 people.At the time of booking we did mention we'd prefer to stay all together,but on arrival we were separated: 8 of my friend were given rooms in the house 19, and the rest in the house 21. It wasn't far distance, it just we were not together! At reception they apologized, but also said they cant do much about this, as it is to many of us. Later we had same problem booking all restaurants, so much advertised by our holiday rep.
The room: N19303. Terrible! I am to fussy about cleanliness of towels and bed linen!On arrival I did check everything. Bed linen was not changed from previous stay!!! Hair,dirty patches,stains were found. I went to reception to complain and was told by lovely Omar(honestly very good and helpful person!) that bed will be changed.It was changed and it wasn't,room attendant changed only sheets.So I threw everything on the floor and went again to talk to Omar. Eventually bed were done. Later during our stay we had more problems with this room attendant(e.g. missing towels,bath mat,used towels not replaced, but put back as fresh, not swept floor, no tea,coffee).Some of my friend who were staying in house N19, had same problems.
Breakfast: On my opinion very poor choice. Eggs,more eggs, omelet and some cheese,sausages and bread.My husband has egg allergy,so he had to skip breakfast,as eating bread for 14 day is to hard.
Unlike breakfast,lunch and dinner were really good. Lots of choices,nice food,good service.
I red in one of previous reviews about Russians who "snatching the food like they never saw it before". NOT TRUE! Yes to many Russians,but they do not behave as animals. If there was food shortage, that's only because the kitchen staff did not replaced empty hot containers quick enough.
We had extra all inclusive service. It means we could use sister hotel Sendito Garden Palace as well, plus alcoholic drinks almost 24/7 and we could book restaurants every day, if we wanted.
Restaurants: We did book all of them once, except Italian( as I mentioned before-to many of us,so they did not have enough space for 17 people). I did not like any of them! Good service,but awful food.Nothing like Mexican or Chinese( Asian restaurant). Not even Italian,as only me and my husband went there.
Bear in mind in the hotel you can drink only local alcohol. This was the worst alcohol I ever tried, so I had only beer.
This were main things I wanted to high lite about our stay, and that's why I am giving "average" rate. Overall our stay was ok. We did like the boat trip,scuba diving, snorkeling, or just relaxing by the swimming pools.
One more!!!
If you book your holiday with Thomas Cook, You will be offered to go by boat to "Mahmya" island, as it is very beautiful and exclusive only for Thomas Cook for £70per person(if I remember it right).We were told no one goes there.
Not true!!!! Every body go there!
This island has 3 names: Mahmya, Giftun and Paradise. We booked our trip with hotel person for $30(us dollars)each! Fantastic day,fantastic trip!
Our trip to Cairo we booked with Thomas Cook rep Mohammed. Bloody liar! Again, as we were 17,but only 13 did go, we were offered a private bus for $150pp and 4,5 hours trip to Cairo. The trip took us 7 hours!And the way they drive! Our driver was introduced to us as Schumacher. Half trip on the phone, over taking when there is oncoming cars and lorries, overtaking on the blind corner, everything you do not expect from travel company approved by Thomas Cook as they trusted contractor. They do not take any responsibility for peoples lives.I must say we are lucky to stay alive after this driving manner.
My first advise if you thinking of going to Cairo- DO NOT GO THERE!
If you go be ready:( I am talking about one day trip)
You will spend most of your time on the bus, sitting hours in traffic and only 45min in the Egyptian museum and 1 hour by the pyramids (if you are lucky 1hour 20min) and again bus,traffic. Very dirty city, streets full of rubbish, animals poo, beggars.
Trip makers will take to the papyrus factory, to show and sell you unique papyrus for enormous price, same you can get from 1 to 25 us dollars in any shop in Hurghada.
MOST IMPORTANT! If you go to Cairo take some tissues or toilet rolls! Every toilet we stopped is not free of charge and there is no loo rolls, or soap! In museums rest rooms(only one free of charge we been to) they asking $5 to give you some tissues.Disgusting!
Be aware of thieves and pickpockets around pyramids.Do not talk to people if they try sell you some rubbish, especially do not accept any "free gifts" or "free service" or "my hospitality to you", as its not free, you will pay a lot later.
Finally I must say, Never again to Egypt! If I ever go to Egypt again, only holiday resort and diving,no any trips!
Thanks for reading all this!

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ninove, Oost-Vlaanderen, Belgium
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 5, 2013

The Sentido Palace Mamlouk is a great resort with a lot of potential. The common areas in the main building and the pool area are beautiful.
Recently rebranded from the Sunrise group, you could see however that a lot of cleaning up was needed to bring it back to its original splendor.
A lot of the wood and paint was bleached from the sun and they were working hard to get it ready for the summer. So I think, although it wasn’t perfect yet, it will be gorgeous by July.

The first room we had was really bad. As with the rest of the hotel, the level of finishing and repairs looked really cheap. Also we had asked for a double bed and got 2 twin beds.
After a complaint we got an upgrade to a junior suite, which was much better as far as size, but still looking a bit worn down.
However, considering the first room, we were so happy that we booked the upgrade for the rest of the week.
What we didn’t know was that the music played under our window till 10:30pm and that the people leaving the pub at 2am, also exited the main building through the door below our window. The windows were very poorly isolated so it was a fixed wake-up call. After the closing of the bar, the staff started moving the furniture, but instead of lifting them, they just shoved them over the floor with all the noise that came with it. This is certainly something the management should better train their staff on, as well as having a security guard at the door around closing time of the Victoria bar. Finally at 7am they started vacuuming and shoving al the furniture back, so we woke up around that same time. Conclusion, sound is a problem for all the rooms in the main building. If you can select a room in the remote bungalows which hold +/- 20 rooms each, but ask for the pool side, because the outside view is not really nice.

Food at the buffet was just OK, but the restaurants were very good. Recommendations for the Asian and Mexican restaurant. The Italian was a little bit less. All-inclusive drinks was not so good. Although all alcoholic drinks were include, it was local produce, which meant really bad. Regretfully they had cancelled the super all-in program to get the real brands. I guess the West Europeans would certainly take it. I don’t think the Russians really minded .

Special thanks go to Omar at the front desk for the upgrade, Marcelle from guest services to help us book the restaurant and cake for my wife’s birthday and naturally our own Mohammed Ali from the Aqua Bar who delivered great service !

Room Tip: don't stay at the main building. Ask for poolside view bungalow
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, March 7, 2013
Dear Guest,

First of all, I would like to thank you for choosing SENTIDO Mamlouk Palace Resort to spend your holiday.

Thank you for your evaluation.

Your negative comments about the first room and the drinks in the bars ,will be transferred to Head Department and it will take necessary action.

Thank you for your positive comments about the staff .

We are looking for the pleasure of welcoming you again at your second home SENTIDO Mamlouk Palace Resort in the near future, where you could see the difference in your mentioned comments and we hope that your next stay will be much better than previous.


Best Regards,

Hotel Management.
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Chester, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 27, 2013

we travelled with Thomas cook to mamlouk palace 12/02/13 to 26/02/13
on first impressions the hotel was nice,large swimming pools and communal areas,lovely reception area and rooms were large with a nice size bathroom.
Buffet style restaurant was good but food was not always hot enough.
beach area was nice although you did have to get there just after breakfast to get a sunbed.
the bookable restaurants were nice we eat at these every evening that we could get in,we liked
the Asian and Italian best and the service in the Italian was very good .
we stayed in room 19306 which was on the top floor and on the shady side of the hotel we were unable to sit on our balcony because it was cold and we were unable to see anything other than leaning over.We had e mailed the hotel prior to going there asking for a middle floor and a quiet spot,this e mail was never answered and we were put on the top floor overlooking the pergola bar by the pool which did get noisy.
Our room attendant was ok he cleaned our room every day but we did have to ask him for coffee to be put in the room every day we also had no milk which we had to bring from the buffet breakfast every day ...also it said in the room info that if you stay in the hotel for longer than 1 week you will get soft drinks put in your fridge we never had any even though we asked the room man a few times but we got fed up of asking in the end.
We had to have our room card recharged as on day 7 of our holiday it stopped working even though reception knew we were staying for 14 days,we had not had it by anything electrical..
We found some of the reception staff did not speak or understand English very well ,we have been to Egypt 3 times before and also hurghada before and we have never had this problem in the past. Olga the lady in the hotel services dep was very helpful and she spoke very good English.
the lobby bar staff were good especially syede who was lovely.We did have a problem with reception calling us at 12.30 am telling us that we were making noise even though we were asleep at the time,we did complain the next day but we had no apology until be spoke to olga and the night duty manager came to speak to us,we were happy with this and we enjoyed the rest of our holiday ,we did go to the evening entertainment a few times but it was mainly for the Russian guests as the hotel was 90% Russian which is the norm in most parts of Egypt .
we did have a nice holiday,and we enjoyed the hotel but having been recommended the hotel by a friend who had stayed there and having been to Egypt before and to another sunrise hotel we were expecting it to be a bit better, Sentido have now taken over mamlouk palace and if they just tweek a few things this hotel would be fab .

Room Tip: ask for a middle floor on the left handside of the pool as you get the sun all day
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, May 11, 2013
Dear Guest,

Thank you for your feedback. We welcome all constructive criticism, as it helps us to get better.
The food in the restaurant is checked several times for the temperature as per hotel policy.
The emails incoming to the hotel are checked daily and answered directly.
Also orders made for Housekeeping are controlled by the Holiday Concierge team.
We hope you enjoyed your holidays in the SENTIDO Mamlouk Palace Resort.

We wish you all the best.

Best regards,
the hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Hurghada
#13 Family Hotel in Hurghada
#14 On the Beach Hotel in Hurghada
#14 Romantic Hotel in Hurghada
#16 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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