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“excellent stay” 4 of 5 stars
Review of SENTIDO Mamlouk Palace Resort

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SENTIDO Mamlouk Palace Resort
5.0 of 5 Hotel   |   Safaga Road, Hurghada 84511, Egypt   |  
Hotel amenities
Ranked #18 of 181 hotels in Hurghada
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
“excellent stay”
4 of 5 stars Reviewed January 5, 2013

Just back from our first visit to Sunrise Mamlouk, which is now Sentido, and we had an excellent time. There were 8 of us and we were given 3 rooms next door to eachother on arrival. I particularly enjoyed the 4 a la carte restaurants and we made sure we tried all of them. You can book the restaurants 24 hours in advance which is a definate must do. The hotel is clean, neat and the pool area is spectacular. Our rooms were near the beach, but be prepared to walk as the hotel is massive and it was apparently a kilometre from our rooms to reception! Our room was cleaned everyday and we really liked the use of the free safe and complimentary tea coffee and water! The Victorian Pub was great in the Mamlouk Garden Palace, it had a great barman who really impressed us with his cocktails! Also, a good tip if your buffet is quite busy is to remember you can go for your meals in either hotel, and we found that some days one was busier than the other.

New Years Eve was absolutely spectacular, we were led down a red carpet into an amazing Arabian themed marquee and the hotel put on an amazing spread for 2000 people. We had our own private table with an excellent waitor called ALAA who attended to our every need on the night. Drinks were flowing, great entertainment and the food was out of this world. So much to chose from, particularly amazing prawn tower and selection of just about everything you could wish for!

One negative I would have to mention is the some of the service throughout the rest of our holiday wasn't so great. We had an issue with towels from the "towel centre" and felt as though we were being accused of stealing two towels. Without offering to help us address the problem we were told to find the towels or pay a £25 fine! The issue was resolved thanks to 2 other hotel guests who had seen is return the towels.

Make sure you get a red flag from the towel centre if you don't want to be hassled whilst you sunbathe, but generally the guys that sell the trips and the girls from the beauty parlour were very friendly to us. I would also recommend having some photos taken with ADAM, he took our holoiday photos and had them airbrushed so they look great! If you buy in bulk you can barter for a good price and it was definately worth it!

Overal excellent stay, few minor hiccups with some of the staff not being very helpful but generally excellent!

Would I go back? Yes

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Manager at SENTIDO Mamlouk Palace Resort, responded to this review, April 28, 2013
Dear Guest,

Thank you for your wonderful remarks, which I have shared with our staff. The
You enjoyed the a la carte restaurants, you were impressed from the spectacular pool area, you enjoyed partying in the Victoria Pub and you had a nice new year's Eve. We are very happy, that we made your stay enjoyable.
We are thrilled to hear that you will be coming back again.

Best regards,
the Hotel Management
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • English first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Wakefield, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2013

Back from our 2nd visit to Sunrise Mamlouk which is now Sentido Mamlouk which we were a bit worried it wouldn't be the same with changing the name, well there was no need to worry if anything it was BETTER,from when we arrived to when we left we were treat like Royalty

I must take time to mention AHMED manager from Guest services what a super chap he is,my hubby Raymond hurt his knee and AHMED went out of his way to make sure he was ok and came to find him everyday to ask how he was and made sure we had everything we needed,and also MARCELLE from Guest services if you had a problem it was sorted promptly so thanks to both AHMED and MARCELLE and all the other Guest service Staff,they are the sort of people every Hotel needs.

Our room 17206 which overlooked the pool was really big and had everything you needed even down to a phone in the toilet (which we think is really funny) there is also a free safe and complimentary tea and coffee ,our room was kept spotless by SHABAN who would make things out of our towels so thanks SHABAN,

The hotel catered for every nationalities and there are 4 a la cart'e restaurants which you book yourself into through the computer in guest services and can visit as many times as you want and I suggest you visit them all
.
The beach is privet and very clean,there is a long Jetty to walk along and if you don't want to go in the sea (but I'm sure you will) you can see all the fish without getting your feet wet

So if you want a good holiday please pay this Hotel a visit, we are already arranging our next visit to Mamlouk to hear the words "WELCOME HOME" .

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guest,

First of all we would like to thank you for your positive opinion about our hotel. It's very valuable for us to know that our guests are satisfied. We are glad that you can feel here already like at home.
Hope to see you very soon in SENTIDO Mamlouk Palace Resort.

With Best Regards,
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Hlavni Mesto Praha, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

We were absolutely amazed bythis hotel. Christmas evening was absolutely beautiful. Food was perfect and stuff wery kind. We totally recomand this hotel. drinks on the room, every day disco atc. what do you want more? :)

Room Tip: 20 dollars at recepcion
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guest,

Thank you for your positive opinion about our hotel. We are very pleased to see that Christmas Eve will stay in your memories for a long time. We will be a pleasure to host you again.

With best regards,
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevele, Belgium
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 30, 2012

Hotel area (check-in/out, reception, infrastructure, ...): After check-in (we arrived around 14h00) we were recommended to have lunch in the main restaurant, during that time our room was made ready. But we instantly felt welcome and we got a small tour of the resort with some explanation about the infrastructure, what you could do and when. When we had a complaint about the room itself, it was followed up very fast. As we only wanted a lazy sunny vacation, the heated swimming pool was a very nice extra! Also the resort was quite big, but nicely decorated, although the buildings and decorations themselves could use an extra touch of paint to let it revive again!

Room: We had a nice, spacious and tidy room with lovely view on the heated swimming pool. The bathroom had a big walk in shower, but the water-pressure from the shower was the most disappointing part of our holiday... Apparently there was nothing to do about this, and other guests we asked about this seemed to have the same issue.
However, the room was kept clean all week, unfortunately little items such as a shampoo and drinking water - which were there on arrival - were not refilled

Restaurant: A generous buffet (for breakfast, lunch and dinner) with a lot of options: a kids corner, healthy corner, local food, etc.
Also 3 stations where each day something else was served "à la minute"
Luckily the buffet is quite large and you can choose something else each day, because the rest of the week most ingredients are prepared in the same way.
We also tried 2 of the à-la-carte restaurants (Asian and Mexican), of which we would definitely recommend the Mexican!

Extra: Like each resort also this resort has multiple pool bars and restaurant where you can find drinks and lunch; with different dishes each day.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guests,

First of all thank you for your opinion about our hotel. We are glad that in general everything was fine. We will be happy to welcome you at any time in our hotel and from our side we can promise to do all our best to provide for you memorable holiday for years. Hope to host you soon again.

With Best Regards,
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 16, 2012

when we arrived at this hotel the front foyer and reception looked tired and dated everthing looked dim and needed a coat of paint, we checked in and was escorted to our room nothing special but ok over all. our cleaner IBRAHIM interduced himself and made sure everthing in our room was perfect for our stay. our disapointment started from the first lunch in the main buffet resturantfood was plentyful but not great and we noticed the hyigene from the staff was poor, we complained to a rep and was offered a meal at the asian restaurant which we cancelled and eat at a place across the way. we tried a dinner the following night and again things were poor at this point i made a complaint to the main food manager who from that point completely changed our vacation we were given an invite to the oriental restaurant and this was fantastic thanks to MR AMIM AT THE GAMILLA and things changed we found large baskets of fruit in our room plus bottles of wine and everywhere we went we were served like royalty thanks to MR MOMAMED FAWZY and head chef MR EMAD SALAH who on the last night presented us with a meal as good if not better than any meal we have had including some 5* hotel restuarants in london we hope to meet both these guys again soon and class them both as good friends.

Room Tip: would book into sunrise gardens as you have use of both hotels but this one looks newer..
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guest,

We appreciate that you taking time to comment on your stay. It let us improve the level of services offered to the guests. We hope that you will give us another chance to impress you and we are sure that you will be full satisfied next time.

With Best Regards
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 15, 2012

Having been to Mamlouk in March I wanted to see whether it was as good as we remembered,having stayed at other hotels in May (sunrise holidays) and Sept ( Ali baba) .We actually stayed in the garden beach resort next door this time but ended up spending most of our time in Mamlouk as the staff there are so good.
The bar staff are professional and caring about their customers
Particularly Ahmed Farouk Mena Mon and Mohammed .
The cocktails re the best I have tasted inHurghada this year at all the different hotels with just the right balance of alcohol ,as the local spirits can be a bit strong.

We ate in the Mexican and Italian finding the food and service to be good.

And reading Allan's review under this one
Please barter with the taxi drivers before you get in agree a price as we never paid more than £2.50 or 25 Egyptian pounds LE for a cab into Hurghada

Also cheap flights on easyjet or Thomas cook mean you can search online for last minute deals at this hotel and get very good value for money.
Nov is out of season and hot during the day
With a cardigan on the bar terrace at night, just like our English summer really
Amazing sunsets at 5pm
And endless fox movies in the rooms
Saw mamma Mia whilst getting dressed for the evening

Mamlouk is still my favourite hotel

Room Tip: By the pool
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guest,

Thanks for taking time to share your comment about your stay in our hotel. We are glad to see that SENTIDO Mamlouk Palace Resort is your favourite hotel, as you mentioned in the comment. It will be a pleasure to host you again.

With Best Regards,
Hotel Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 11, 2012

We went for a week's stay in the Middle of November just to get away from the awful British weather and enjoy some sun. Flight with Thomas Cook was as per normal, we booked extra leg room ad I am 6ft 4. We were second drop off from the airport, were asked to sit down and would be seen to for check in. We were given a drink then had to wait 20 minutes until the travel rep noticed us sitting and sorted out our check in. This is after everyone else had been checked in.

Room:
We were given a family room which was huge, a bedroom with twin beds and a very large main bedroom with a huge king size bed and a great view of the pool and hotel, room was kept clean all week however little items such as a cloth, shampoo, water etc which were there when you checked in were not replaced. Water was sometimes but not everyday! Our cleaner was very happy to ask that everything was okay with our room and made some nice shapes out of our towels.

Hotel Area:
One massive pool which looked amazing and a smaller heated pool which everyone seem to spend their time around. The hotel was kept very clean and tidy at all times and there was always somewhere to sunbath. However I am a big sun fan and there seemed to be more canopies with shade then places to sit in the sun.

Food:
Spent the first two nights in the main buffet which was not very nice, hard to find something to eat in the evening and there was a lot of rude people who push in front of you, make you move off their table (which had a plate with two bread buns on). The food seemed quite repetitive, breakfast was the same, but there was omelletes, fried eggs an cereal which was fine for breakfast. The rest of the week we went to the A La Carte restaurants below is our review of each one:

Oriental:
Supplied one drink then not asked again, had main meal and sat for 15 mins with plates on table and decided to leave as we were walking out got asked if we wanted dessert. Food was acceptable.

Italian:
Service still poor had to ask someone for a second drink, but the food was better and they did take plates away and we had a dessert.

Mexican:
Brilliant we had a very nice waiter who tried to show us a magic trick, plenty of food supplied and drinks a plenty.

Asian:
Brilliant again the sweet and sour chicken is to die for and the drinks kept on flowing.

If you are with Thomas cook you are able to visit these as many times as you want, however please read below how I think this will change.

Entertainment:
The usual animation team they try their best and some people seemed to enjoy it but not really for us. The late night disco played varied music but poor house type mixes of well known songs as most people were not allowed to drink after midnight it did not get busy.

Our own opinion
We met some lovely people there, Greg and Lucy we met on the first night, Ang, Mark, Nicola and Nanna Pat also Sedgerick and Paula (excuse spelling) they all really made the holiday for us as we had plenty of drinks and laughs. Kevin in the animation team was a good laugh and spent many times getting to know us by the pool and in the evening. However some points when we were suppose to be 24 hour drink we had problems getting served, the hotel gave you a sheet about the hotel saying drinks were only till midnight which seemed true for most of the guests and even the rep in the welcome meeting told us this. Be careful when booking this as I think this will change to midnight from everyone as it is changing names from Sunrise to Sentindo.

However we did not let this bother our holiday, the people we met made the holiday and we hope to meet with them again soon. But we probably would not go back to this hotel unless it was a cheap easy week away we wanted. This is just our opinion as we have stayed in better quality hotels, if you would like just a chilled out week in the sun with no expectations then choose this hotel.

TIp: Go the nearby Jungle Aqua Water park was a great day, don't go on the disco tour with the Animation its a poor night for quite a bit of money. We had to make the rep take us to a better club.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, January 2, 2013
Dear Guest,

First of all, thank you for your positive comment about our hotel. We are very pleased that time spent with us was enjoyable. We are looking for the pleasure of welcoming you again in SENTIDO Mamlouk Palace Resort.

With Best Regards,
Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#8 Spa Hotel in Hurghada
#13 Family Hotel in Hurghada
#14 On the Beach Hotel in Hurghada
#16 Luxury Hotel in Hurghada
#16 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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