I read some of the awful reviews on here before we went and I really wasn't looking forward to staying at this hotel!
We stayed at Pyramisa Blue Lagoon from 18th Sept - 2nd Oct and we had such a great time! It's a beautiful hotel, I honestly can't believe the bad reviews that are on here. Me and my boyfriend were treat like royalty for the 2 weeks we stayed there and we didn't want to come home!
The staff are lovely and speak very good English, We couldn't have been treat any better! We would like to thank Ahmed (The restaurant and bar manager) for looking after us. He was so helpful and was constantly making sure we were enjoying ourselves and telling us that if we ever had any problems to go to him. Also Yasser, the manager of the pool bar who was always very friendly and helpful, Esam and Mahmoud our favourite evening barmen who we had some great laughs with and made fantastic cocktails! Karolina, Jadwiga, Ahmed and Regina from the animation team were so friendly and really made our holiday!
Our room was spacious and clean with a balcony and a lovely pool view. The rest of the hotel was nice and clean including the pool area. I noticed a review on here saying that the pool was green?! There was a green anti-slip area in the pool used to play water activities but there was never any "scum" or "mould" like some people have wrote. The pool area staff were often cleaning the pool and the pool area through the day, It was always very clean.
The food was nice but abit repetitive, We are both very fussy eaters yet found something we liked every day and never went hungry! You could get pizza or pasta from the pool bar at lunch time if you didn't fancy going to the restaurant. We only eat out of the hotel 2 nights of our fortnight holiday.
I think alot of the negative reviews posted on here are very unfair. They must be very fussy and I think alot of it has been made up... We spoke to the manager, Mr Sherif, about the bad reviews we had read and he said alot of them do it to try and claim their money back! We had no problems at all and neither did any of the other guests we spoke to. I have stayed in other 5* hotels in Hurghada and this was just as good if not better!
Thank you Mr Sherif and your hardworking team for a wonderful holiday and I am sure we will be back soon!
Natalie and Craig.
Ask for a room with a pool view. Speak to the staff with respect and they will really look after you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.