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“Good holiday” 4 of 5 stars
Review of Sindbad Aqua Hotel & Spa

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Sindbad Aqua Hotel & Spa
4.0 of 5 Resort   |   Village Road, Hurghada, Egypt   |  
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Hotel amenities
Ranked #56 of 179 Hotels in Hurghada
1 review
2 helpful votes 2 helpful votes
“Good holiday”
4 of 5 stars Reviewed July 27, 2013

well the staff and hotel was amazing,it was like three hotels in one and you could use all the facilities in each three hotels!
there's a waterpark with 7 slides,a wavepool and a kids pool&slides,we spent quite a lot of time there,they also do pizza&chips in the aqua park hotel which is good for kids.
just a walk across the road aswell there is a hotel with three more slides and a private beach to use.
you always feel very safe in the hotel as there is guards and security all around making sure your okay so if you had any trouble with the hasslers outside the hotel,they would deal with it,
this was also a problem,you couldn't even walk 2minutes without getting hassled by the shops 'come in here' and it starts to get annoying after abit.
the hotel staff where always cleaning,you could find a few dirty things but I suppose you would in such a big hotel.
russains and a lot of other people were so RUDE,they don't understand that you have to que,which causes a lot of arguments and lets the hotel down because of such horrible other guests. But the food+beverage manager mr Mohammad was very polite and tried very hard to look after us,as did all the other staff.
There's not that many English at the hotel but there is enough we met a lot of nice people at the hotel.
another good thing is there are 4 restaurants to choose from if you get sick of the normal food,which you have to book. Italian,Greek,Mongolian,Lebanese,which were very nice.
also McDonald's,pizza hut,KFC and 2 supermarkets are on hand just 2 minutes away which we're very good.
I had a very good holiday,just be prepeared for the sun:)

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Guest Relations Manager at Sindbad Aqua Hotel & Spa, responded to this review, August 14, 2013
Dear Guest! Thank you for your positive comment! We are glad to know that you really enjoyed staying in our hotel and we wish to see you again in Sindbad!
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663 reviews from our community

Traveler rating
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325
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Crowborough, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2013

found the rooms very comfortable and clean, our housekeeper mohamed was very good, he left us towel hearts and models each day,and was helpful in everything we wanted to know, the sunbeds and fixtures around all the pools and the beach are very good quality and comfortable,all the poolside bar staff were very friendly and helpful as was the towel staff and lifeguards ,the food and beverages manager mr mahdy mohamed, was the most helpful and pleasant member of staff in the whole resort, his english was very good, and nothing was too much trouble for him to sort out, on the downside, we found the evening entertainment very poor, mostly made up of fellow holiday makers being asked to come on stage,and compete against each other by mimicking what they were told to say and do by the animation team, with every thing being constantly repeated in four languages , this just became a farce and very tedious, the other spoiler is the overwhelming amount of rude , ignorant, greedy, queue jumping RUSSIANS, still overall an enjoyable holiday, and reasonable value for money.

Room Tip: the two storey rooms beside the main pool and away from the main block are the best.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Guest Relations Manager at Sindbad Aqua Hotel & Spa, responded to this review, August 14, 2013
Dear Guest! Thank you for your comment, it's very important for us to know the opinion of our tourists. We certainly will consider you comments and remarks, and we hope to see you again in our hotel!
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wales
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2013

firstly the not so good..repetitive food I really struggled for the week we were there, but some of the staff at bar zar.(akmed) not sure of the spelling..was wonderful,we had hot food and chocolate cake by the barrel full, he was a gentleman and was never pushy.the chef also who seemed very sturn turned out to be lovely also.they both went out of their way to make us feel special,but (akmed) worked his socks off..our room was fine, nice and roomy, one thing was annoying was touts around the pool constantly who wont take "NO" for an answer.another hard worker was hanni (pool bar) so sweet and kind and worked very hard. I,d love to know if these people still worked at the Sinbad.they made our holiday better than it might have been. great advantage was being able to go to the waterpark everyday with the children,so all in all for what we paid we do have good memories of the Sinbad just improve the food.

Room Tip: ask for room on ground floor facing the pool
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  • Stayed August 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Guest Relations Manager at Sindbad Aqua Hotel & Spa, responded to this review, August 14, 2013
Dear Guest! Thank you for your comment, we are happy to hear that you enjoyed staying in Sindbad Club! We certainly will consider you comments and remarks, and we hope to see you again in our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canterbury
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 4, 2013

stayed at aqua park hotel roo
m excellent staff couldnt fault bar staff at cafe bar more than helpfull food is sameish but
always something to eat the carbana barbque resturant well good only one down side was entertainment some was good but multi language bit long winded all in all very good watch out for the trip pesters but you get these everywhere thank you sinbad see you 2014



glish here so just went with the flow

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Guest Relations Manager at Sindbad Aqua Hotel & Spa, responded to this review, August 14, 2013
Dear Guest! Thank you for your positive comment and for sharing your experience with other guests! See you in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 30, 2013

We will start with the GOOD points as there are only a few. The family rooms in the aqua park hotel were a really good size this is based on us as a family of 5. The hotel in general was really clean(was a bit concerned about cleanliness due to pics that I had seen on here). The staff in the La Cabana restaurant were really friendly and one in particular made a real effort with our children (told us he was called Ronnie). Now the bad points. The beer pumps stopped working every day at around 3pm, you were then served beer out of a bottle at selected bars but due to the heat this was really warm so tasted vile. There were never any large glasses resulting in been given what can only be called a shot glass as one mouthful and your drink was gone. When ever my children went for an ice cream there was either none in the freezer or melted due to children been sent by themselves and not closing the door. If you were lucky enough to go as the staff there filling up there was only ever one flavour put in. (I understand why they did this as a lot would be thrown away if not, but always was this horrible orange flavour). The food in the 2 large restaurants was the same for the 2 weeks we were there this consisted of a chicken, beef and fish dish served with veg and potatoes ( nothing ever very English for children at tea time). Queues mean nothing to the Russian guests as they push in front of you shove you get that close that your hair moves with every breath they take, we found them VERY RUDE. They are also very greedy got plates full of deserts before anything else, resulting in there never been very much left if you weren't quick or went later, as they all go and wait for restaurants to open( we referred to the 30 mins before lunch and tea as hearding time). We witnessed one family leaving that much left overs that staff were going mad and had to move the whole table to clear all plates as there were that many. Al a carte restaurants can be booked only on the day from 10am.You had to go and queue at the Porto Lindo giving you full order of food on booking. This is a ridiculous thing to have to do as if you went at 9:45 there was always a big queue and took a long time. There were a lot of children just left to do as they pleased both in the pools and in the parks on a night. Older children climbed water slides making it hard for the younger one to have a turn. This also happened in the park at the rhythm theatre on a night as children climbed all over the slides and on the top of the equipment. One lady even stood there lifting her child half way up the slide as children were trying to come down compromising her own and other peoples children's safety. Every English family that we spoke to were not having a good time and had all discovered that there were 2 channels on the tv in rooms that played films in English( we looked forward to these, This is the only holiday me and my family have been on and been in bed before 11pm this was the latest we went to bed and this was to night we arrived.)The last that I can think of is make sure you get an inflight meal as you arrive after 10pm and the food serves have finished by then.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Manager at Sindbad Aqua Hotel & Spa, responded to this review, July 15, 2013
Dear Mr.Bstone

Thanks a lot for your feedback about our Sindbad Club. Please be for sure that we are taking your valuable feedback serious and we will take immediately investigation and action to improve the quality of our Club.

The feedback from our respective guest is a big value for us.

We are looking forward to see you soon again in Egypt and at Sindbad Club.


Best regards from the Red Sea

Our Sindbad Team

Questions and Suggestions? - Please send to
marketing@sindbadclub.com
Walid Fathy
Marketing
Sindbad Club
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 20, 2013

The property stolen phones and personal belongings. This is the last day of their stay. The hotel staff refused to help in the search. Thefts occur three hours before departure. I do not recommend choosing this hotel.

Room Tip: The property stolen phones and personal belongings. This is the last day of their stay. The hotel st...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Manager at Sindbad Aqua Hotel & Spa, responded to this review, July 18, 2013
Dear Guest,
we are sorry what had happened to you, but unfortunately you didn't call the Bellmen to pick up the luggage from the room. In this case it would have been stored in the luggage room until your departure and nobody could have taken it. Our Front Office Team and Security Department were looking everywhere to assist you with finding your luggage. Sorry for inconvenience and hope to see you soon again in one of our Sindbad Club Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 14, 2013

Actually stayed in the Sinbad Aqua Resort Hotel which is next to the Aqua Park hotel and opposite the Beach Resort hotel. Have use of all facilities in all three hotels. Lovely room near the pool. Room very clean and not at all noisy. Beds very comfortable. All the staff and management were very friendly and helpful. Had stayed at Aqua Park 3 years ago and this was better than before. Plenty of food to choose from, chefs were constantly putting fresh food out. It is everyday food - rice and pasta available for most meals. There are a la carte restaurants available within the complex but we visited only one as we were happy with the variety of food at the main restaurant at the Sinbad Aqua Resort Hotel. The bar staff and towel bar staff were always polite and even offered to bring the item to your sun lounger or table. Thank you for a wonderful holiday experience.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sindbad Aqua Hotel & Spa

Address: Village Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Spa Hotel in Hurghada
#31 Top resorts Hotel in Hurghada
#34 Romantic Hotel in Hurghada
#36 On the Beach Hotel in Hurghada
#48 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sindbad Aqua Hotel & Spa 4*
Number of rooms: 705
Official Description (provided by the hotel):
Sindbad Aqua Hotel& Spa - Passionate About Holidays The hotel is the heart of the Club Area and ensures a very calm and comfortable vacation. Within the Club Concept the hotel comes with a sun deck area, which gives our guests the chance to enjoy the Sun and to give the maximum of relaxation in the main pool area, And on the beach & la Guitara pool bar side they can enjoy a full power animation program with a wide variety of activities. ... more   less 
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Also Known As:
Sindbad Aqua Park Resort
Sindbad Aqua Park Hurghada

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