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“Worst check-in experience in my life!” 1 of 5 stars
Review of Sindbad Aqua Hotel & Spa

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Sindbad Aqua Hotel & Spa
4.0 of 5 Resort   |   Village Road, Hurghada, Egypt   |  
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Hotel amenities
Ranked #81 of 182 Hotels in Hurghada
1 review
5 helpful votes 5 helpful votes
“Worst check-in experience in my life!”
1 of 5 stars Reviewed May 9, 2013 via mobile

I just arrived at the hotel 3 o'clock in the morning to find the hotel doors locked and the lights are turned off! Finally when I reached reception I met the most unwelcoming receptionist in my life arguing with me about how I should have a voucher and not accepting the copy on my phone. He had me wait in reception an hour and half until he finally got me room facing a wall which I'm pretty sure he did on purpose after our argument!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2013 via mobile

We have just got back from spending 14 nights at Sinbad. (2 adults & 2 children (5/10)
Stayed in the aqua park hotel room 218.

Good points
Animation team were fab! Special thanks to steph and fem!
We had a family room, it was a good size, was cleaned every day to a high standard by Sammy.
All of the staff are very friendly and very warm and welcoming.
The location is good, near to all the shops you will need, we ventured to the marina but apart from boat trips and bars and more of the same shops there's not much there.

I liked that there was 3 very different hotels that you can use, the aqua park was very busy but good for the kids, the aqua hotel had a huge pool that was great for swimming and relaxing and the beach hotel was In the middle and also good.

Me and the hubby both had a spa treatment on the second day! We had the chocolate one, I would hightly recommend it! Make
Sure you haggle with them to get a good price!

Bad points...
This is not an English resort! There was a total of 11 staying I'm the hotel at one point, the locals have nicknamed it "ruskgarda"

The children's mini disco is aimed
At German and Russian children and does not cater for English at all.

The Russians are very rude! They do not understand how to share, line up or take turns! At meal times they would push in the que, on the slides they would not share the rings and we even spotted a few taking them back to their sunbeds. The staff did nothing to address this dispite several complaints been made. If you
Want more English to come like many of the staff said, you need to encourage all of your guest to be civilised!

The shower in our room
Was very old, you could not get a shower with out jumping in and out of it, the water ran extrely hot then just right then freezing cold! This was every night!

The night time entertaient was 'ok' however as we stayed 2 weeks some shows were repeated.

There is no alcohol content in the alcohol!!! We drank all day and night and did not feel tipsy! We ended up having to go to the duty free and buy our own!

The food!!!! Well,,,, it is the same food served at all 3 hotels! There is a very small selection and it is very repetitive! We have stayed in a number of all inclusive resorts in Spain, Cuba and turkey so i know this can be the case but I would go as to say it was the worst ever! On a plus side, the small selection of food they did have was nice and the 3 a la carte's are worth a visit however you can only visit each one once.

This has alao got to be the worse hotel for being mithered! All
Day every day sales people would be coming round to your sunbed and asking you to buy bottles beer, fruit juice, various trips ect,,, it became very tiring and monotonous!

Don't sign any prices of paper to agree to any trips/henna tattoo's anything!! One of the sales persona tried to sell me a dolphin trip, I told him I would ask the kids to see if they wanted to go, he was adamant that he booked me on the trip to save a place, he did not ask me to leave any money but asked to fill in a slip. When he later returned the kids decided they did not want to go however he pointed out that the slip had in tiny writing that a 50% payment must be made if the trip
Does no go ahead and he got very angry about this! Luckily we did not end up paying! But be warned!

Would I go back again,,,, No, but I also wouldn't go back to hurghada.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derby
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

Just got back what an amazing holiday wish we'd had stay longer after only having a week here it didn't feel long enough, Although i've had many holidays for e.g Spain, Portugal, Cyprus, Italy the list is endless what a friendly bunch of people the Egyptians are. We did two trips on our stay here quad bikes in the desert a camel ride and tea with the Bedouin camp what a great experience also we did a snorkeling trip relaxing on a boat in the Red sea and them veiwing the colourful marine life, Mahmya was beautiful. Although we stayed in the Aqua hotel and tried both the sister hotels we found ourselfs spending more and more time in the Aqua park due to the warm friendly feel of the staff at the Bar Zar and the La Cabana The Manager Mr Ahmed Omar what an amazing job you do, i enjoyed watching you hands on approach the way you organised your staff and help out yourself id like to thank the Head Chef Gamal Yousef for the Delicious food you made especially for me being a Vegetarian although Paul loved all the meat dishes the fact you made a special effort for me was so kind and i thank you, last but by know means the least Ahmed Rabia Mohammed your friendly smile and helpful pleasant nature i could never forget you were so kind and helpful never to busy this all help to make our holiday enjoyable i loved the attention to detail from the staff the birthday cakes and sing Happy Birthday for the children, the candles lit on the tables for couples, and sometimes bunches of flowers all very personal an excellent touch we had a fantastic holiday and i've never been to the same place twice but we're coming back to Sindbad near christmas our room was great i'd like to finish with a mention to Moutafa Mohamed at the Mastaba bar a new member of staff a great young man with a great sense of humour you always made me laugh...We loved showtime and the animation team great for all ages this is for you Steph im still singing "Im a women your a man" many thank to each and everyone for making our hoilday the best. Sara the toilet attendant and towel girl thanks for teaching how to do my head scalf like yours...I love you all xxxx

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

We was in egypt first time and we was 6 persons there and i have to say its really great hotel, everything was good the food was excellent so tasty. There was so much to do between the 3 hotel, so we no had time to go boat trip even. if i could i will give this hotel complex 5 stars. There was only 1 anoying thing the Russian people is so anoyng. I hope when we go there next time there is no so much russian people!! :)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 14, 2013 via mobile

We just returned from one a one-week-stay in the Sindbad Club. Overall, good value for money, very clean rooms, very friendly room service staff always helpful and smiling. The staff at the towel centers or drink bars were also very friendly as are the staff in the restaurants. The gentlemen at the reception could be more friendly and smiling, but they are also helpful.
A few things that I thought need improvement: we were travelling with a 6-year-old and a toddler of 20 months, and for the toddler we always needed a high chair in the restaurants. We never had to fight for a chair, but the chairs were extremely dirty. As a parent I would expect those chairs to be cleaned with antibacterial cleaners on a daily basis. What is most important to us parents is that our children are in a clean and healthy environment.
Also, comparing to other hotels we have been to, the Sindbad lacks of all-day snacks that are announced in flyers and internet but thst we seem to have failed to find . . . A big negative point for us was that there was no bottled water as you get all day long in other hotels. There were free water fountains, and though the water containers seemed genuinely new and not refilled, the fountains themselves were very dirty and not very hygenic.
The food buffets were of good quality, though there was not a lot of choice and very long queues. I failed to understand why the chef has to prepare pasta in front of your eyes while you ave 25 people lining up behind you . . . Why not serve all food in buffet style? Compared tp other hotels limited choice, but tasty and nobody will starve. Good and tasty choice of desserts. Problem: no dessert spoons. We always had to walk to the coffee machine and get spoons from there. When waiters come to clean your table they take your cutlery, if you had panned to get up for a second helping you are left to eat with your hands as there is no spare cutlery and nobody brings clean ones.
The pools are nice, but not heated from April to November we were told nd thus the water was freezing old, too cold actually to have your children play in the water. Most pools, depite various ISO and other certifications, are extremely dangerous as the tiles are very slippery, especially in the wave pool we have seen kids and adults the like take bad falls. Also the kid pool in the Aqua Park and the pool and outside pool are are slippery and dangerous. Not sure why no anti-slip tiles were used to guarantee the safety of ll. this way we could never let the kids play alone, and all you heard from parents all day long was: Don't run. Careful! Really a pity.
Despite everything, it is a good pace and definitely worth the money. You relax well, not a lot of loud music, no outside vendors begging you to buy stuff, and even the guys selling you a boat trip or massge are very subtle.
The Aqua Park is good fun for kids age 6+.
We had a good week, the kids had fun, the weather and staff are friendly we ate well, we slept well!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laane-Virumaa, Estonia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

I was like there everything and i am sure i come back next year.The food was good and rooms was okay.I had very fun there.Its good place where people can rest,can dance,can use different restaurants.Sindbad workers are good and nice,they always helping us if we head questions.Thank you all.
See you in march 2014 :)

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Manager at Sindbad Aqua Hotel & Spa, responded to this review, April 23, 2013
Dear Ms.Marika

Thank you so much for your nice comment and recommendation for Sindbad Club.
We are so pleased to read that you enjoyed your time with us in Sindbad Beach and wish to welcome you back very soon. but for longer time.
Wish you all the best for the future.

Please do not hesitate to contact me at any time on:

marketing@sindbad-club.com

Sincerely
Walid Fathy
Marketing
Sindbad Club
Hurghada
Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 17, 2013 via mobile

I have been there for four days, never had bed time as I had there, no hot water very dirty bathroom, security guys are very annoying with visitor friend came to have drink with me and we have 4 security guys around us during the whole visit.
Food was ok the service at the restaurant is good too.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SindbadClub, Manager at Sindbad Aqua Hotel & Spa, responded to this review, March 25, 2013
Dear Mr.GDSFYU
Thank you for taking the time to write in Tripadvisor about Sindbad Club.
With the feedback of our guest only we can improve ourselves.
Please send us more details that we can make our investigation to my mail below.

We hope to welcome you back very soon to make better holiday experience of Sindbad Club and wish you all the best for the future.

Please do not hesitate to contact me at any time on:

marketing@sindbad-club.com

Sincerely
Walid Fathy
Marketing
Sindbad Club
Hurghada
Egypt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sindbad Aqua Hotel & Spa

Address: Village Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#39 Spa Hotel in Hurghada
#43 Top resorts Hotel in Hurghada
#54 On the Beach Hotel in Hurghada
#60 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sindbad Aqua Hotel & Spa 4*
Number of rooms: 705
Official Description (provided by the hotel):
Sindbad Aqua Hotel& Spa - Passionate About Holidays The hotel is the heart of the Club Area and ensures a very calm and comfortable vacation. Within the Club Concept the hotel comes with a sun deck area, which gives our guests the chance to enjoy the Sun and to give the maximum of relaxation in the main pool area, And on the beach & la Guitara pool bar side they can enjoy a full power animation program with a wide variety of activities. ... more   less 
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Also Known As:
Sindbad Aqua Park Resort
Sindbad Aqua Park Hurghada

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