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“Wonderful hotel, great service and beautiful reef” 4 of 5 stars
Review of Arabella Azur Resort

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Arabella Azur Resort
4.0 of 5 Resort   |   El Cornich Road 23, Hurghada, Egypt   |  
Hotel amenities
Ranked #24 of 181 hotels in Hurghada
Tilburg, The Netherlands
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“Wonderful hotel, great service and beautiful reef”
4 of 5 stars Reviewed March 10, 2013

We stayed at Arabella Azur Resort for one week from 23 February to 2 March 2013. We really enjoyed our time, it is a great place to relax. Arabella Azur Resort is a nice little village of white houses, two swimming pools, two beaches and three restaurants. The guests are mainly German, Dutch, Scandinavian and Eastern European. A nice mix with families and couples (young and older).

Rooms
During our stay a part of the resort was under construction. It looked like they are updating the rooms, which is great. The rooms are nice now, but could use an update. We stayed in a room in block D. The room is spacious, with different levels, each two steps up or down. The comfortable bed is on the highest level, the bathroom is at entrance level and you have a sofa and a balcony or terrace on the lowest level. These differences in height give the room a nice touch. Each room has its own mini bar, which contains three soft drinks and two bottles of water free of charge. The mini bar is refilled every day.
The bed is nice and comfortable and you get a double set of pillows, so you can choose the one you like best. The bathroom is also nice and spacious, with a bathtub, toilet and sink.
The room is cleaned every day and has protection from bugs in front of the windows and under the doors.

Beach and swimming pool
We love to go snorkeling, so we stayed at the reef beach most of the time. You can get your towels at the big swimming pools, which is beautiful. At the reef beach there are plenty of sunbeds and umbrellas. The beach boys help you with your towel, if you want to (also without a tip). You can get a drink at the beach bar, and the bartender walks around to take your orders. He remembers what you drink and offers great service, also without a tip (but ofcourse you get even better service when you tip the staff. They work hard for it).
You can eat fresh pizza and ice cream at the big swimming pool and get hot snacks at the main beach.

Restaurants
The main restaurant (Grill Restaurant) has sea view, which is great for breakfast, lunch and dinner. All meals are really nice. The food is different each day and of good quality. The staff cares about hygiene, both of us didn't get sick. The hotel offers a large buffet for breakfast, lunch and dinner. At breakfast, you have a selection of breads (also whole wheat and diet), fruit, an omelet station, crepes, salads, yoghurt and cereal. For lunch, you can choose from a selection of hot dishes and a salad and bread buffet. Dinner is really nice every evening. You can choose nice and healthy food from the buffet. There is meat, fish and vegetarian each day and also different vegetables to choose from. At each meal there is also a large dessert buffet.
When you are in the mood for a different atmosphere, you can also eat in the Italian Restaurant and the Egyptian restaurant, which both offer an All Inclusive menu.

Entertainment
The hotel offers a lot of entertainment choices, from the gym and aerobics at the swimming pool to a game arcade with billiards and a pool table. If you like shows, you can see a different one each evening, all by the enthusiastic entertainment team. There is also a live music performance three times a week in the Fire Corner, one of the places you can hang out and have a drink. You can have a drink at three different places and if you fancy a dance, there is an All Inclusive disco as well.

So, if you are looking for a nice resort with a great reef, good service, tasty food and a nice atmosphere, I would definetely recommend this resort.

Room Tip: The rooms in block C and D are situated near the main restaurant, main beach and big swimming pool.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Dusseldorf, Germany
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2013

I spent my last holidays in Egypt, in hotel Arabella Azur. This hotel is located on a very nice spot of Hurghada, you can say on a corner, so that the hotel area has two beaches to two different cardinal points.
Let's begin from the check-in. The welcoming was warm and comfortable. We didn't have to stand in a row waiting for the check-in as it is usually in many hotels. On the contrary, we were seated in the lobby, we were brought a drink and the documents to fill in. After a while, one of the receptionists came to us and brought us our room keys and a hotel plan. Shortly he explained us the most important things we should know about the hotel, the All Inclusive system, the main restaurants, how the towel-lending works etc. By this way he saved us time, otherwise we would have to go around and search by ourselves. The concierge accompanied us to our room and didn't wait for any tips (a nice feeling that you are not obliged to give him something to go away, happened to us before a couple of times).
We arrived in the lunch time, so that we still managed to have our lunch, luckily. Following the hotel map we were given at the check-in, we found the main restaurant easily. Furthermore there are many signs in the hotel showing you the way, because, as we found out later, the area is little bit complicated.
When we arrived to the main restaurant, we were breathless. It is situated right at the sea, so you can watch even the turtles sometimes passing by, while you are eating. Very nice atmosphere and fresh sea breeze. There was a lot to choose from, plus there was live grilling (the name of the restaurant is Grill Restaurant).
The following day we decided to use the service of the Guest Relation. They are organizing every day at 13:00 a "hotel tour" for the new guests. It helped us a lot! During the hotel tour we got to know where are the pools, where we can get our meals during the day and where are the bars. During the tour we discovered another beach aside from the main beach, which is perfect for snorkeling! I will write about it later.

Hotel area: the hotel is built in a Nubian style. Very typical, with white cupolas. The area is big enough to get lost in it :) What we found very good is the fact, that we could use the pools and the beach of the neighbor hotels Arabia and Bel Air (they belong to the same hotel chain). Drinks were extra in the other hotels.

Room: the room style is Nubian as well. I found it romantic. The room was a little bit dark because of the colored window glasses, but it didn't disturb us a lot because the most of time we were spending outside, and when we wanted to sleep, at least not much sun was coming inside. The room service was just perfect! The room was always clean, the staff friendly and helpful. They always asked if we need something. And every day we found another figure made of towels :) The rooms must have been renovated because all the furniture and the painting were in a very good case. And we were surprised to have a big (and working!) LCD TV instead of some old-modern TV. Our room was located to the pool so we could access the pool directly from the terrace and also enjoy our morning coffee there. I must also mention that there is free coffee and tea in the room refilled daily, plus a kettle, so if you wish to drink anything you don't have to go to the bar but you can prepare it directly in your room.

Pools & beaches: there are two pools in the hotel area. One bigger and one smaller. The smaller one is heated during winter and the animation takes place there. It means that the bigger pool was rather empty at this winter time. But from the big pool there is an amazing view to the sea! Towels are available at the pool or at the beach in exchange for a towel card (for free).
There are 2 beaches. One main beach and a "reef beach". Why reef? Because directly at the beach there is a wonderful house reef where you can snorkel all day long! We saw a lot of fish species and corals. Colorful and untouched. Indescribable!
There are also bars at the beaches/pools and what is the best, that you don't have to move yourself! The guys come to your sunbed and bring you whatever you like! Excellent service!

Food & Drinks: In this hotel you can eat and drink all day long. There is no time during a day when you are hungry. There are two main restaurants, one of them Italian, where they make a very tasty pizza in the evening. And during a lunch time when we were laying on the beach, we didn't have to change our clothes to go to eat, because there was a beach restaurant ;) In the bears they made the best cappuccino ever and a lot of different cocktails.

Service: all the staff is very friendly and not pushy. One or two may have their bad day, but there was never someone impolite or rude. If we needed something, they tried to do their best to fulfill our wish.

Other tips: about shopping, we didn't have the mood to bargain with the bazaar sellers and we decided to go to a shop with fixed prices. The name is Cleopatra and it's located in the Sheraton Street above Abu Ashara supermarket. We caught a taxi from in front of the hotel (there are always some taxis standing) and for 20 pounds he drove us there. After shopping we decided to walk a little in the main street (Sheraton), but the sellers were bothering us.

Another tip is to visit Hurghada Marina. It is a harbour with yachts and restaurants where you can have a walk and make some beautiful pictures as well. And it's quite near to the hotel so if you have time and mood, you can walk there (ca. 20 minutes walk)

Another thing to mention are excursions. We've got a tip from our friends who were in Egypt last year to choose a company called Red Sea Reisen. So we contacted them before our trip per email (they speak English, German and some other languages) and chose some trips from their website. We booked an evening Quad Safari, "1001 night" show and a private city tour. We wanted to book a trip to aqua park, but we became tired so we decided to stay and relax in the hotel. We were very satisfied with their services and next time we'd like to book some sightseeing trips (Luxor, Aswan etc.) with them.

Overall, we had a dream holiday and we wish to return to Egypt and to Arabella as soon as possible :)

Room Tip: We had a room in the A-block at the small pool. It's near to reception and the Italian restauran...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 8, 2013

Travelled to Egypt and stayed in this resort during the second week of January 2013.
The hotel view outside on approach is beautiful and big. The resort itself is also very large, there's plenty areas around to sunbathe and enjoy the sun. Didn't really get to experience much warm weather as we were told that usually the first 10days of the year are the coldest (typical we went when it was cold). Plenty of couples and small families in the area. Staff in the resort are very friendly, always greet you in passing. One major thing which was a huge letdown was the selection of food. Although they had a variety everyday, it wasn't piping hot and become warm once we sat down to eat. There isn't a huge choice as i would've expected from an all inclusive however i suppose its worth what you pay for. On the plus side, there are two main restaurants within this hotel, which you are able to alternate between which we did. There is also an indoor and outdoor seating arrangement if you wish to sit out or in. The main 'Grill' restaurant has a few safety inconveniences in that the floor is all brick (mainly as it's outdoor) so the tables and chairs often weren't completely steady and wobbled about sometimes. Staff operated extremely efficiently which i liked, and there's plenty of them around to serve guests.
Bedrooms are a nice size and the beds were amazingly comfortable. The bathroom has all the basic amenities. Storage space to hang clothes and laundry service. Bedrooms were tidied and replenished promptly every morning and our cleaner made us really pretty animals out of towels every day. Mini fridge drinks including coke, pepsi and water are free to drink and are topped up every day. Also have a kettle and tea/coffee sachets.
One main issue i had when out in Egypt but particularly within our resort was the guys around trying to sell excursions to tourists. It is a major pet hate of mine when being pressured into buying or looking at something, so if you are browsing through brochures, my advice is not to say yes straight away (unless you are genuinely interested) in case you find a better deal elsewhere, as we did with our holiday rep. It was then a little awkward to say no to the first guy as he was expecting money from us. It doesn't happen often and if you make clear you're not interested then i'm sure they'll leave you alone.
The resort itself is very clean and well maintained, beautifully decorated with plants, trees and flowers around. Plenty of things to do (free billiards room, spa & gym, kids play area, designated performance and shisha places etc). Overall enjoyed and was happy with our pick of accommodation but the food selection is the major letdown for me,

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Top Contributor
123 reviews 123 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed August 6, 2012 via mobile

Just about 3 km outside the "city center" you find a hotel which will give you the impression to be in Marocco! Very individual rooms, narrow "streets" ( walkways) to connect rooms... Two pools, a beautiful access to the read sea, a german led diving center... What do you expect more fit a nice Holiday. Out of about 4 the best restaurant is the Italian one, with fresh oven baked pizzas which you can not find in a circle of 250 km...
Germans and Netherlanders are the main customers... Average age is the 50th... But a lot of young couples as well. Prices for a "all inclusive Hotel" are very well... Double around 90 euros a day! The restaurants should work a bit on their cocktails and have better juices and may be better alcoholic drinks, not locals. There is a beer bar where you can find empty bottles of foreign drinks... But if you ask for them you will be informed: this is only decoration...
If I would not be a diver but just stay one week in the Hotel a would NOT choose it.
Lovely houses and rooms... But a "tourist fabric" - which I do not lime

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 5, 2012

I actually travelled already in September 2010 but forgot to review. Located near the sea, the hotel offers multiple diving and snorkel oppurtunities. With 4 restaurants there is a lot of variety in food, however after 2 weeks it's nice to have something else for a change. Rooms are average sized but big enough to dump the suitcase and not fall over them. Staff is very friendly and off course the hotel is all inclusive.

Room Tip: Beach Side
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 20, 2012

We stayed at the Arabella Azur in May 2012. This hotel was recommended by a Dutch friend. After research we knew that there would be very few English people staying at the hotel (in fact, we were the only ones, me, my partner and my parents) but this didn't concern me.

Our first impression was that the hotel is a little dated (as mentioned in other reviews) but it is still a nice hotel. The hotel staff are all extremely nice and will do anything to help (especially if you give them the odd tip which is the norm in Egypt). The rooms are scattered across a large area and it is quite easy to lose your direction. We booked two sea view rooms at extra cost but we were given pool view rooms, we immediately mentioned this to reception but no other suitable rooms were available until the next day, we spent the first night in the original rooms but moved the next day. The best sea view rooms (in our opinion) are located at the rear of the dive centre.

ROOM
The rooms are very clean. Towels are changed daily and floors are mopped and swept every day too. Our room cleaner made some really nice things with our towels, some of which we hadn't seen before. We did wake up one morning to find a cockroach in the room, the cleaner was very appologetic and gave us a tin of spray. We mentioned the bug to reception who immediately sent someone round to fumigate the room. This was the only unwanted visitor we had. At the time that we were there the hotel imported lots of new sand to spread on the beach outside our room, we think that the bug may have been brought in with the sand. Thank you to the hotel for dealing with this.....an excellent service as we hate cockroaches.

FOOD
The food at the hotel is one of the best we have had at an Egyptian all inclusive hotel (it is by no means gormet cuisine but is tasty and as in other reviews, can be a little repetative) and the all inclusive runs until 2am. Try the pizza's at the small pool, they are really nice but make sure you ask for extra toppings as the chef can hold back if you don't say anything.

ENTERTAINMENT
The anmation team do try really hard but we felt that it could have been better (no offence guys). Entertainment is available outside the grill restaraunt but it is not advertised when anything is on. Some singers were very entertaining with the song choice and getting the audience involved, others were trying to be professional singers but we just couldn't help feeling it was more like a comedy show.

EXCURSIONS
We booked a snorkelling trip and the glass bottom boat with Adam who introduces himself to you whilst you are sunbathing. Adam is very pleasant but he charged us far too much for our trip. The boat (SHARK 1) looks like a heap of junk, there are no cushions on the seat, no carpets on the floor and the steel hull is rusting away. The day was good but at 325 L.E. each was a rip off! the boat has 4 locations tops, 3 for snorkelling and 1 for a visit to Paradise island. We found a similar trip with all soft drinks and lunch included for only 150 L.E at an agents office in Sherraton Street which included pick from the hotel and return too. Take a look at the boat near the large pool before you book, my advice would be to avoid at all costs (unless of course Adam (or any of the other reps) will match the 150 L.E price at the agent, they will try to say that you will not be insured with the other agent but this is not true). We did see dolphins whilst we were out which did make the trip OK. I have had much better trips which cost a lot less. The only advantage is the the boat left from the hotel.

SNORKELLING
There is an island in the lagoon but there were very few fish here. The best reef by far is the one located at the beach bar near the volley ball court. I would say it's one of the best reefs in all the hotels we have visited in Egypt (6 in total).

IN SUMMARY
We would like to thank Mohamed who was laying our towels out for us at the pool (he was moved to the beach area near the end of our holiday but continued to look after us) and also thanks to another Mohamed (really nice guy with a few puzzles for you to solve) who was the barman in the beer keller but was moved to the Italian restaurant in the second week of our holiday. This was parents first visit to Egypt and also the first time they have been to an all inclusive hotel and they will definately do it again but maybe not to this hotel. All staff speak multiple languages so even though we were the only English people there, there was no problem communicating. I wouldn't let this review put you off this hotel as it is really nice, but there are better hotels in Hurghada.
ADVICE:- Book your boat trips outside of the hotel.

Room Tip: Don't book snorkelling trips at the hotel as they are over priced and the boat (SHARK 1) is full...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharm El Sheikh, Egypt
Top Contributor
185 reviews 185 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed April 26, 2012

This hotel is a great value break. The main restaurant is great right on the sea, this is one of the best views I've seen from any restaurant in Egypt. The rooms and grounds are old, but value for money its great. Good quality of food.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arabella Azur Resort

Address: El Cornich Road 23, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Hurghada
#14 Top resorts Hotel in Hurghada
#17 Romantic Hotel in Hurghada
#18 On the Beach Hotel in Hurghada
#21 Luxury Hotel in Hurghada
#41 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arabella Azur Resort 4*
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Also Known As:
Arabella Azur Hotel Hurghada

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