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“Dream hotel, dream holiday” 5 of 5 stars
Review of Arabella Azur Resort

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Arabella Azur Resort
4.0 of 5 Resort   |   El Cornich Road 23, Hurghada, Egypt   |  
Hotel amenities
Ranked #23 of 176 hotels in Hurghada
Dusseldorf, Germany
1 review
3 helpful votes 3 helpful votes
“Dream hotel, dream holiday”
5 of 5 stars Reviewed February 15, 2013

I spent my last holidays in Egypt, in hotel Arabella Azur. This hotel is located on a very nice spot of Hurghada, you can say on a corner, so that the hotel area has two beaches to two different cardinal points.
Let's begin from the check-in. The welcoming was warm and comfortable. We didn't have to stand in a row waiting for the check-in as it is usually in many hotels. On the contrary, we were seated in the lobby, we were brought a drink and the documents to fill in. After a while, one of the receptionists came to us and brought us our room keys and a hotel plan. Shortly he explained us the most important things we should know about the hotel, the All Inclusive system, the main restaurants, how the towel-lending works etc. By this way he saved us time, otherwise we would have to go around and search by ourselves. The concierge accompanied us to our room and didn't wait for any tips (a nice feeling that you are not obliged to give him something to go away, happened to us before a couple of times).
We arrived in the lunch time, so that we still managed to have our lunch, luckily. Following the hotel map we were given at the check-in, we found the main restaurant easily. Furthermore there are many signs in the hotel showing you the way, because, as we found out later, the area is little bit complicated.
When we arrived to the main restaurant, we were breathless. It is situated right at the sea, so you can watch even the turtles sometimes passing by, while you are eating. Very nice atmosphere and fresh sea breeze. There was a lot to choose from, plus there was live grilling (the name of the restaurant is Grill Restaurant).
The following day we decided to use the service of the Guest Relation. They are organizing every day at 13:00 a "hotel tour" for the new guests. It helped us a lot! During the hotel tour we got to know where are the pools, where we can get our meals during the day and where are the bars. During the tour we discovered another beach aside from the main beach, which is perfect for snorkeling! I will write about it later.

Hotel area: the hotel is built in a Nubian style. Very typical, with white cupolas. The area is big enough to get lost in it :) What we found very good is the fact, that we could use the pools and the beach of the neighbor hotels Arabia and Bel Air (they belong to the same hotel chain). Drinks were extra in the other hotels.

Room: the room style is Nubian as well. I found it romantic. The room was a little bit dark because of the colored window glasses, but it didn't disturb us a lot because the most of time we were spending outside, and when we wanted to sleep, at least not much sun was coming inside. The room service was just perfect! The room was always clean, the staff friendly and helpful. They always asked if we need something. And every day we found another figure made of towels :) The rooms must have been renovated because all the furniture and the painting were in a very good case. And we were surprised to have a big (and working!) LCD TV instead of some old-modern TV. Our room was located to the pool so we could access the pool directly from the terrace and also enjoy our morning coffee there. I must also mention that there is free coffee and tea in the room refilled daily, plus a kettle, so if you wish to drink anything you don't have to go to the bar but you can prepare it directly in your room.

Pools & beaches: there are two pools in the hotel area. One bigger and one smaller. The smaller one is heated during winter and the animation takes place there. It means that the bigger pool was rather empty at this winter time. But from the big pool there is an amazing view to the sea! Towels are available at the pool or at the beach in exchange for a towel card (for free).
There are 2 beaches. One main beach and a "reef beach". Why reef? Because directly at the beach there is a wonderful house reef where you can snorkel all day long! We saw a lot of fish species and corals. Colorful and untouched. Indescribable!
There are also bars at the beaches/pools and what is the best, that you don't have to move yourself! The guys come to your sunbed and bring you whatever you like! Excellent service!

Food & Drinks: In this hotel you can eat and drink all day long. There is no time during a day when you are hungry. There are two main restaurants, one of them Italian, where they make a very tasty pizza in the evening. And during a lunch time when we were laying on the beach, we didn't have to change our clothes to go to eat, because there was a beach restaurant ;) In the bears they made the best cappuccino ever and a lot of different cocktails.

Service: all the staff is very friendly and not pushy. One or two may have their bad day, but there was never someone impolite or rude. If we needed something, they tried to do their best to fulfill our wish.

Other tips: about shopping, we didn't have the mood to bargain with the bazaar sellers and we decided to go to a shop with fixed prices. The name is Cleopatra and it's located in the Sheraton Street above Abu Ashara supermarket. We caught a taxi from in front of the hotel (there are always some taxis standing) and for 20 pounds he drove us there. After shopping we decided to walk a little in the main street (Sheraton), but the sellers were bothering us.

Another tip is to visit Hurghada Marina. It is a harbour with yachts and restaurants where you can have a walk and make some beautiful pictures as well. And it's quite near to the hotel so if you have time and mood, you can walk there (ca. 20 minutes walk)

Another thing to mention are excursions. We've got a tip from our friends who were in Egypt last year to choose a company called Red Sea Reisen. So we contacted them before our trip per email (they speak English, German and some other languages) and chose some trips from their website. We booked an evening Quad Safari, "1001 night" show and a private city tour. We wanted to book a trip to aqua park, but we became tired so we decided to stay and relax in the hotel. We were very satisfied with their services and next time we'd like to book some sightseeing trips (Luxor, Aswan etc.) with them.

Overall, we had a dream holiday and we wish to return to Egypt and to Arabella as soon as possible :)

Room Tip: We had a room in the A-block at the small pool. It's near to reception and the Italian restauran...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
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English first
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 8, 2013

Travelled to Egypt and stayed in this resort during the second week of January 2013.
The hotel view outside on approach is beautiful and big. The resort itself is also very large, there's plenty areas around to sunbathe and enjoy the sun. Didn't really get to experience much warm weather as we were told that usually the first 10days of the year are the coldest (typical we went when it was cold). Plenty of couples and small families in the area. Staff in the resort are very friendly, always greet you in passing. One major thing which was a huge letdown was the selection of food. Although they had a variety everyday, it wasn't piping hot and become warm once we sat down to eat. There isn't a huge choice as i would've expected from an all inclusive however i suppose its worth what you pay for. On the plus side, there are two main restaurants within this hotel, which you are able to alternate between which we did. There is also an indoor and outdoor seating arrangement if you wish to sit out or in. The main 'Grill' restaurant has a few safety inconveniences in that the floor is all brick (mainly as it's outdoor) so the tables and chairs often weren't completely steady and wobbled about sometimes. Staff operated extremely efficiently which i liked, and there's plenty of them around to serve guests.
Bedrooms are a nice size and the beds were amazingly comfortable. The bathroom has all the basic amenities. Storage space to hang clothes and laundry service. Bedrooms were tidied and replenished promptly every morning and our cleaner made us really pretty animals out of towels every day. Mini fridge drinks including coke, pepsi and water are free to drink and are topped up every day. Also have a kettle and tea/coffee sachets.
One main issue i had when out in Egypt but particularly within our resort was the guys around trying to sell excursions to tourists. It is a major pet hate of mine when being pressured into buying or looking at something, so if you are browsing through brochures, my advice is not to say yes straight away (unless you are genuinely interested) in case you find a better deal elsewhere, as we did with our holiday rep. It was then a little awkward to say no to the first guy as he was expecting money from us. It doesn't happen often and if you make clear you're not interested then i'm sure they'll leave you alone.
The resort itself is very clean and well maintained, beautifully decorated with plants, trees and flowers around. Plenty of things to do (free billiards room, spa & gym, kids play area, designated performance and shisha places etc). Overall enjoyed and was happy with our pick of accommodation but the food selection is the major letdown for me,

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
123 reviews 123 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 6, 2012 via mobile

Just about 3 km outside the "city center" you find a hotel which will give you the impression to be in Marocco! Very individual rooms, narrow "streets" ( walkways) to connect rooms... Two pools, a beautiful access to the read sea, a german led diving center... What do you expect more fit a nice Holiday. Out of about 4 the best restaurant is the Italian one, with fresh oven baked pizzas which you can not find in a circle of 250 km...
Germans and Netherlanders are the main customers... Average age is the 50th... But a lot of young couples as well. Prices for a "all inclusive Hotel" are very well... Double around 90 euros a day! The restaurants should work a bit on their cocktails and have better juices and may be better alcoholic drinks, not locals. There is a beer bar where you can find empty bottles of foreign drinks... But if you ask for them you will be informed: this is only decoration...
If I would not be a diver but just stay one week in the Hotel a would NOT choose it.
Lovely houses and rooms... But a "tourist fabric" - which I do not lime

  • Stayed August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rotterdam, The Netherlands
Top Contributor
54 reviews 54 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 5, 2012

I actually travelled already in September 2010 but forgot to review. Located near the sea, the hotel offers multiple diving and snorkel oppurtunities. With 4 restaurants there is a lot of variety in food, however after 2 weeks it's nice to have something else for a change. Rooms are average sized but big enough to dump the suitcase and not fall over them. Staff is very friendly and off course the hotel is all inclusive.

Room Tip: Beach Side
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 20, 2012

We stayed at the Arabella Azur in May 2012. This hotel was recommended by a Dutch friend. After research we knew that there would be very few English people staying at the hotel (in fact, we were the only ones, me, my partner and my parents) but this didn't concern me.

Our first impression was that the hotel is a little dated (as mentioned in other reviews) but it is still a nice hotel. The hotel staff are all extremely nice and will do anything to help (especially if you give them the odd tip which is the norm in Egypt). The rooms are scattered across a large area and it is quite easy to lose your direction. We booked two sea view rooms at extra cost but we were given pool view rooms, we immediately mentioned this to reception but no other suitable rooms were available until the next day, we spent the first night in the original rooms but moved the next day. The best sea view rooms (in our opinion) are located at the rear of the dive centre.

The rooms are very clean. Towels are changed daily and floors are mopped and swept every day too. Our room cleaner made some really nice things with our towels, some of which we hadn't seen before. We did wake up one morning to find a cockroach in the room, the cleaner was very appologetic and gave us a tin of spray. We mentioned the bug to reception who immediately sent someone round to fumigate the room. This was the only unwanted visitor we had. At the time that we were there the hotel imported lots of new sand to spread on the beach outside our room, we think that the bug may have been brought in with the sand. Thank you to the hotel for dealing with this.....an excellent service as we hate cockroaches.

The food at the hotel is one of the best we have had at an Egyptian all inclusive hotel (it is by no means gormet cuisine but is tasty and as in other reviews, can be a little repetative) and the all inclusive runs until 2am. Try the pizza's at the small pool, they are really nice but make sure you ask for extra toppings as the chef can hold back if you don't say anything.

The anmation team do try really hard but we felt that it could have been better (no offence guys). Entertainment is available outside the grill restaraunt but it is not advertised when anything is on. Some singers were very entertaining with the song choice and getting the audience involved, others were trying to be professional singers but we just couldn't help feeling it was more like a comedy show.

We booked a snorkelling trip and the glass bottom boat with Adam who introduces himself to you whilst you are sunbathing. Adam is very pleasant but he charged us far too much for our trip. The boat (SHARK 1) looks like a heap of junk, there are no cushions on the seat, no carpets on the floor and the steel hull is rusting away. The day was good but at 325 L.E. each was a rip off! the boat has 4 locations tops, 3 for snorkelling and 1 for a visit to Paradise island. We found a similar trip with all soft drinks and lunch included for only 150 L.E at an agents office in Sherraton Street which included pick from the hotel and return too. Take a look at the boat near the large pool before you book, my advice would be to avoid at all costs (unless of course Adam (or any of the other reps) will match the 150 L.E price at the agent, they will try to say that you will not be insured with the other agent but this is not true). We did see dolphins whilst we were out which did make the trip OK. I have had much better trips which cost a lot less. The only advantage is the the boat left from the hotel.

There is an island in the lagoon but there were very few fish here. The best reef by far is the one located at the beach bar near the volley ball court. I would say it's one of the best reefs in all the hotels we have visited in Egypt (6 in total).

We would like to thank Mohamed who was laying our towels out for us at the pool (he was moved to the beach area near the end of our holiday but continued to look after us) and also thanks to another Mohamed (really nice guy with a few puzzles for you to solve) who was the barman in the beer keller but was moved to the Italian restaurant in the second week of our holiday. This was parents first visit to Egypt and also the first time they have been to an all inclusive hotel and they will definately do it again but maybe not to this hotel. All staff speak multiple languages so even though we were the only English people there, there was no problem communicating. I wouldn't let this review put you off this hotel as it is really nice, but there are better hotels in Hurghada.
ADVICE:- Book your boat trips outside of the hotel.

Room Tip: Don't book snorkelling trips at the hotel as they are over priced and the boat (SHARK 1) is full...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharm El Sheikh, Egypt
Top Contributor
185 reviews 185 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed April 26, 2012

This hotel is a great value break. The main restaurant is great right on the sea, this is one of the best views I've seen from any restaurant in Egypt. The rooms and grounds are old, but value for money its great. Good quality of food.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 10, 2012

I stayed there during last Aid Adha, it was amazing place, so pleasant and so nice services, the waiters are helpful and always smiling, Rooms was perfect and clean, food was good but they just need to add more varieties for food, we had an accident in the hotel we were about to sink and 2 of the waiters and the tattoo man they jumped in the pool with their clothes, mobiles, and money just to save us, I really want to thank them badly for their assistance I really appreciate it. They have amazingggg main restaurant view makes you feel like you are sitting in the middle of the sea and you make feel that you are not in Egypt at all it is really amazing.
It is a good experience with high level service quality; I really would like to thank everyone in the hotel for their great hospitality

Room Tip: Sea or Pool view
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  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arabella Azur Resort

Also Known As:
Arabella Azur Hotel Hurghada
Arabella Azur Hotel
Address: El Cornich Road 23, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Restaurant Room Service Swimming Pool
Hotel Style:
#12 Romantic Hotel in Hurghada
#14 Top resorts Hotel in Hurghada
#21 Luxury Hotel in Hurghada
#23 Business Hotel in Hurghada
#40 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arabella Azur Resort 4*
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