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“Really disappointing” 1 of 5 stars
Review of Arabia Azur Resort

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Arabia Azur Resort
4.0 of 5 Resort (All-Inclusive)   |   El Corniche Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #28 of 181 hotels in Hurghada
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Really disappointing”
1 of 5 stars Reviewed January 4, 2011

I have stayed at Arabia Azur with Family & Friends for a week and we were all really disappointed:

- Rooms look dated and are incredibly dirty. Bathrooms have mould and the Shower is just about working

- Service was unbelievably bad. Our whole family was sick and we asked for a second blanket. Never received it. Our telephone was broken several times and we had to report it 4 times before anything was done. At one point there was no water in our shower anymore. Staff is unfriendly and didn't even want to show us the way to our rooms upon arrival. Half way through our holiday they suddenly came up with a weird surcharge for single occupancy for one of the rooms eventhough we had paid everything through Neckermann. We refused payment but were threatened that they wouldn't let us check out on our last day so we paid up after they magically reduced the surcharge by half.

- Food is bland and of low quality. A lot of the times I had the impression it was precooked the day before and just reheated. Breakfast was always the same with no variation and what I missed most: No Fruit! Apart from the bog standard fruit salad there was no fresh fruit on offer apart from a few Bananas from time to time.
What was also worrying me was the fact that Mousses, Creams and Cakes were always served (at Lunch by the Poolside) unrefrigerated and left in the sun. In my mind that is a Salmonella Accident waiting to happen.

- Communication is incredibly bad too. The Neckermann Tour representative at the Hotel is keen on selling you all kinds of tours but as soon as there are problems he disappears. This happened when we wanted him to help us regarding the weird surcharge on our rooms as well as when a tour to Luxor went wrong.
My Brother and his girlfriend booked a full day tour to Luxor through him but didn't return that night. There was absolutely no info from the Tour guide or people responsible.

All in all really disappointing...

  • Stayed December 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Ljubljana, Slovenia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 28, 2010

it was perfect, lagune nice, staff friendly, B block nicer, food good

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 23, 2010

We stayed for a week with an all-inclusive concept at the arabia azur. The hotel is dated and worn but staff do their best to keep it clean. We enjoyed the food and thought that, with food and drink included, we had good value for money. However, in one weeks' time, four out of six family members had stomach flu and one quite severely. Not the best way to enjoy the holiday week you´ve saved up for and looked forward to. More worryingly, the management displays an award on the reception desk saying that they work hard to eliminate gastroenteritis in the hotel...If you can afford it, choose a more high-end hotel.

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Apollo

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 30, 2010

We had surprisingly good stay having in mind our previous experience in Sharm el Sheik. Hotel is spacy and well organized with many restaurants and bars. Food is good and diverse. Rooms are large, comfortable and clean. Staff is polite and attentive. Good bartenders! We liked professional (50 m long) swimmingpool with heated water. The only problem is that hotel needs renovation, some places are visibly devastated. Especially bathrooms looks very poor. This is the only reason why we give "only" four stars. But otherwise it is a very pleasant hotel and we recommend it without hesitation.
Sylmar

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2009

We stayed at Arabia azur and the hotel is great value for the money. It has a great big poolarea, the lagoons are beautiful, right on the beach and have a lot of sundbeds. Never a problem to find one, despite we where 24 people! One day we went on a boat tour at the Red sea and we got to swim with dophins. It was a great experience, especially for the kids. Another day we went on a tour to the Sahara, a great day with a lot of surprises. I think we all go back next year, because I think it´s hard to find a hotel, this big and with this place right on the beach.

  • Stayed October 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2009

Excellent hotel, very good hospitality of staff, everybody nice and friendly. Wonderful places in hotel and around, many places for sunbaths - swimming pool, lagoons, seaside. Great meals - every day wide range of choice both on lunch and dinner. You can try many typical arabian meals, many different fish meals. Very clean in rooms and on hotel area. Wonderful views from every place of hotel (what is rarely in Hurghada - you could have nice hotel, but outside sight is not so nice). Excellent place for wide range of guests - for families with children, for young peoples, for older guests. Nice late evening theatre program, nice animations during the day. Good location - you can reach city by taxi in few minutes by 2 -3 $.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ostersund, Sweden
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 7, 2008

We spent a week in Arabia and loved the hotel. We stayed in two rooms with lagoon view and it was really nice. Just to step out from our terrace and there was the sea.
We had our two teenage children with us and they loved the stay as well.
The food was okey for a weeks stay, but I can imagine that you could get tired of it if you stay two weeks.
We are hopefully returning to this hotel next year.

  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Arabia Azur Resort

Address: El Corniche Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotel in Hurghada
#25 Luxury Hotel in Hurghada
#28 Romantic Hotel in Hurghada
#31 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arabia Azur Resort 4*
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Also Known As:
Arabia Azur Hotel Hurghada
Arabia Azur Hurghada

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