Had been searching for a place for our family vacation this summer and based on my last visit to Steigenberger Al Dau Beach Hotel i certainly considered it from the first sight ,
I was greeted in the airport by a representative from the hotel who was more than welcome to help us with luggage and transport to the Hotel , Once he noticed that the number of guests in airport is more than just a small minibus , he asked the hotel immediately to send us the Big Bus to transport all guests to Hotel .
In Hotel , and since i had been there before ( Returning Guest ) , Ramez ( Reception ) made sure we get all benefits for the returning guest ( Free WiFi in Room , Free Minibar , Free access to SPA & Jacuzzi ) etc .., He offered us a free upgrade to Villa Rooms since it was possible at this time , however we choose to get normal rooms just for the Pool / Seaview , maybe next time we will gladly take the offer for upgrade :) , Would like to Thanks Ramez for the wonderful service and excellent customer request handling , really left a big smile on our face during the stay and till we left at the end with his wonderful service and support level .
Rooms was excellent , View was amazing , Minibar was poor :) yes it was free but with only 2 bars of chocolate :) and some pepsi . LCD was lovely for the evenings ( Samsung ) you can connect your USB and play movies directly . Internet speed was ..max 2 Mbps at midnight , not bad and not the best .
Food was just good , again i believe Steigenberger Al Dau , should do more effort in enhancing the quality and variety . I can already see alot of waste due to the taste or ..just ppl get depressed after the first taste and i dunt mean by this that all food was like that , ..this was mainly in the dinner time . ( Chef you need to do more effort ) , More fresh Fruits could be a good idea , quality desserts would be wonderful , Else the Breakfast was excellent i liked all the varieties , best (Omelet and Crepe / Waffles ..excellent choice . ) , i wouldn't recommend Alexander Restaurant as well , It only has an excellent view of the beach and sea , ...romantic , while the food was worse than the main restaurant .
I was so sad to see the quality going down around the pool , had seen more than an incident ( Swimsuit policy not followed as mentioned , Ppl eating fries inside the pool ! , drunk guys throwing beer bottles on each other...)
I would still give the hotel 5/5 for the excellent service we had by Ramez , this had totally changed my opinion about the customer relations desk in Steigenberger Al Dau Beach Hotel , as i had a bad history with them 2 years ago .
Choose Rooms xx30s - xx40s
This should give you a good view of the Hotel Pool and Seaview .
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.