Nothing 'Grand' about this hotel at all.
Could write for ever but will try & summarise.
Got 'upgraded' to a room that was nothing like we had paid for & didn't suit & this was changed to what we had paid for the next day.
Basic stuff in the room had not been picked up by housekeeping or anyone - the electric card hold/power supply was hanging off the wall, the sink plug release was not attached so couldn't empty the sink. The plug in the bath wouldn't close so water just ran out, the bath/shower adaptor din't work. These are all small things and to be fair someone was sent quite quickly to try & sort. But the bath plug was replaced with a plastic one that was too big for the hole. I went to reception to request a smaller one & 2 men came, just forced it in & then we couldn't get it out. After several more issues, we saw our rep who got the front of house manager to see us, the issues with the room where sorted & we were offered another 'better room'. Went to see this & the sink & bath had no plugs in them so we decided to stay where we were.
Sadly it sees that the housekeeping staff along with their manager pay scant regard to basic room maintenance.
The food was dreadful, anything that should be hot was only at best luke warm and the cold foods (meat/cheeses etc) were not covered or refrigerated in the Leonardo restaurant. The 'hot' food in the Lagoon was in big metal trays were covered with lids & behind a glass screen. flies were everywhere & most of the food uncovered.
The crockery was all mis-matched, cracked or chipped.
The pool was filthy & at the beginning & end of the days the amount of brown scum around the edges was disgusting.
The restaurants in the mall had very limited choices for all inclusive unless you wanted to pay extra and the meals were always rushed.
We had a problem with our toilet breaking following some work done on the outside of the room one night, they came & fixed it but then it broke 4 more times before we had to speak to the manager & insist it was sorted properly - which they then did.
Both us have been very poorly both whilst away & also after coming home.
Will never return to this hotel.
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- Also Known As:
- The Grand Makadi Hotel Hurghada
- Grand Makadi Hurghada
- Grand Makadi Bay