We honeymooned here in August of this year. At the time of booking it (through On the beach.com) it was confirmed to us that a family bungalow consisted of a SEPARATE living area, where the sofa converted into a bed, and a SEPARATE bedroom with twin/double bed in. Unfortunately on arrival and checking into our room it was a family room, with all beds in the same room. As this was our honeymoon with our two children accompanying us, we we're (understandably!!) keen to have our privacy so we informed reception a mistake had been made with the booking and we needed a suite with 2 separate rooms. They informed us that the living area was separate to the sleeping are, however that it was all in the same room!
We requested an upgrade to a room with 2 separate areas's to be told these rooms did exist but we're unavailable. We asked on may occasions, and offered to pay for the upgrade but in all honesty the people on reception couldn’t have cared less and made no attempt to apologise or empathise with us and treated us with very little respect or customer service despite the fact they knew this was our honeymoon.
Talking to other Brits in the hotel, it appeared that some families had to be moved to other hotels in Hurghada as Albatross Beach was overbooked, so we are not surprised that a mistake was made with our room and the unwillingness to do anything about it.
This put a real dampener on our holiday from the start.
On a positive note the pools are excellent, and the hotel bar, resturant and housekeeping staff make up for the rudeness of the reception staff by being excellent and very friendly and helpful. The hotel itself is spotless; the food is OK if a little average but all in all a pleasant place to stay. We had a look round some of the other Pick Albatross hotels in Hurghada, and on the whole they seem to be better maintained than other hotel chains in the area.
The entertainment is good and varied.
Previous comments about the Brits being in the minority in this hotel are true, it didn’t bother us but if you're a person who likes to hear familiar languages around you on your hols then this may not be the place for you! The children also enjoyed themselves, and we're actually thrilled to share a room with their parents....shame we didn't share their enthusiasm!!
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- Also Known As:
- Beach Albatros Hurghada
- Hotel Beach Albatros
- Primasol Beach Albatros