My wife and I have just returned from this amazing hotel. From the start when you walk in to the reception area until you leave, the place is beautiful and spotlessly clean. The staff could not do enough to ensure your stay was enjoyable. Our room 1117 was spacious and the balcony was large with a sea view, the room was cleaned and towels were changed on a daily basis. The private beach is just a short away and we had no problem finding a bed. I must add that Michael Dekry (Nemo Bar) looked after us with a smile and a warm welcome when we stopped off for a drink.
When we did have an issue we spoke to Mr Kannan, Front of House Manager, and he was excellent. His customer service skills are second to none. Nothing was to trivial for him. An example being (that for a reason unknown) our pre booked taster fishing trip was cancelled. As this trip is only available on a Monday and we were departing on the Friday we thought we had missed our chance. However when I told this to Mr Kannan, he said "Leave this with me".
Later we found a note in our room saying our fishing trip would be on Thursday. Thursday came and we went to reception and was picked up by a manager and driven to the harbour and to our surprise we were met by the crew of the hotel owners own yacht and informed by Mr Kannan that he was unable to use the regular fishing boat (as it was already committed else where) and he had spoken to the owner who said we could use his boat and crew so we could enjoy the fishing. As we were the only two people on the boat (with two crew) we felt like millionaires, all thanks to Mr Kannan.
Would we go back. Yes of course.
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- Also Known As:
- Palm Royale Soma Bay Hotel Hurghada
- Intercontinental Abu Soma Hotel
- Intercontinental Hurghada