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“"Best 10 Days just chilling"” 5 of 5 stars
Review of Palm Royale Soma Bay

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Palm Royale Soma Bay
5.0 of 5 Resort   |   Soma Bay, PO Box 348 | Safaga-Hurghada Highway, Hurghada, Egypt   |  
Hotel amenities
Ranked #3 of 182 Hotels in Hurghada
Crawley, United Kingdom
1 review
6 helpful votes 6 helpful votes
“"Best 10 Days just chilling"”
5 of 5 stars Reviewed June 17, 2013

My wife and I have just returned from this amazing hotel. From the start when you walk in to the reception area until you leave, the place is beautiful and spotlessly clean. The staff could not do enough to ensure your stay was enjoyable. Our room 1117 was spacious and the balcony was large with a sea view, the room was cleaned and towels were changed on a daily basis. The private beach is just a short away and we had no problem finding a bed. I must add that Michael Dekry (Nemo Bar) looked after us with a smile and a warm welcome when we stopped off for a drink.
When we did have an issue we spoke to Mr Kannan, Front of House Manager, and he was excellent. His customer service skills are second to none. Nothing was to trivial for him. An example being (that for a reason unknown) our pre booked taster fishing trip was cancelled. As this trip is only available on a Monday and we were departing on the Friday we thought we had missed our chance. However when I told this to Mr Kannan, he said "Leave this with me".
Later we found a note in our room saying our fishing trip would be on Thursday. Thursday came and we went to reception and was picked up by a manager and driven to the harbour and to our surprise we were met by the crew of the hotel owners own yacht and informed by Mr Kannan that he was unable to use the regular fishing boat (as it was already committed else where) and he had spoken to the owner who said we could use his boat and crew so we could enjoy the fishing. As we were the only two people on the boat (with two crew) we felt like millionaires, all thanks to Mr Kannan.
Would we go back. Yes of course.

Room Tip: Make use of the speciallity restaurants especially the Lebanese.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2013 via mobile

Me and my husband spent 12 days at Palm Royale for our honeymoon and it couldnt have been any better!! The hotel is stunningly beautiful, very spacious rooms, very clean and very friendly staff always smiling and willing to help. We stayed in room 1228 with fantastic views to pool and beach!! A big thank you to Mr Khanan for choosing it for us. He is a very nice person and very helpful. We emailed him in advance about our visit and ask him if possible to get an ocean view balcony as at the moment of booking we were told that it depends on availability, but thanks to Mr Khanan was no a problem. Our room was always very well clean thanks to Rami, he did every day something funny from towels, big thank you to him.
Pools and gardens are beautiful,always enough beds around, want to thank Omar and Gerges in pool for the great service and help.
Beach is fantastic with clean sand and a lot of sunbeds, we had no problems at all in finding a pair:) we want to say a big thank you to Saber(towell station), he always was willing to help in anyway he could.
About the trips and activities offered by Thomas Cook we did the safari with quads. Our reps from the thomas cook was only available once,he should brings us harafats for what we paid and he didnt and IF want to meet him again we were told we have to call him to book a visit but we prefered the ones from Nemos(personal choice) as the service is more personal and they always want to meet and excees your expectations!!
We really enjoyed the fishing,snorkelling,Safari with quads,swimming with dolphins trips. A massive Thank you to RUSLAN - he made our holiday so special. We were going on trips just with him. He was making sure that we enjoyed our trips and ensuring we had value for money(as he always saying) We miss him so so much. We had a free horse riding offered by Thomas Cook around the hotel and we want to say a big Thank You to Kiro(guy from horses)who made for us so beautiful pictures.
About the food - Cafe Stella has a nice variety of food.Breakfast, lunch and dinneer. we really enjoyed it. There is a 4 a la carte restaurants, but our favorite one was the Asia Restaurant with chef Ahmed and manager Lizal and all the staff. Big thank you guys you made us feel very special. We tried as well the Lebanese and Greek and they were also good .
We had the all-inclusive package, of course some items are not inclusive but the the staff are always willing to clarify what stuff is included and you have a quite variety of stuff to choose from.
About the Drinks - beer and wines were really good(not as bad as other reviews)and cocktails were just ok - you cannot expect more from a muslim country as the alcohol is local. We did our shopping in the local shops from the hotel and to be honest is not as bad as some people advertise them(not wanna say names) some stuff are even cheaper than the duty free at Hurghada airport!!! I deeply believe is not fair to make bad propaganda to these shops in order to sell their own shopping trips, so please donot be scared or trust of what some people will tell you.
We took this holiday in order to Chillax!!, have some fun and not just sitting in and drink or just watch things around and not going any further than our noses can point. I think some complaint-reviews are abit over the top and dont make any favour to all the hardworking people at the hotel. i read some 'complains' and i can tell you is not totally true. If you want something big and truelly special you can pay double or triple somewhere else but for Egypt this hotel is really a 5stars for sure!! It was my second time in Egypt and we highly recomend this hotel.
Thank you very much to all the staff in and out of the hotel, in special to Ruslan,Saber,Rami,Omar,Mr Kannan and many manymore!!
Lucy & Oscar

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 16, 2013

Just returned from this amazing hotel on the 15-06-13, and what a hotel it is!
As you pull up to the hotel you will be amazed by the reception area, not only the lovely high ceilings with stained glass, but it also has a bar surrounded by a pond full of Koi carp.
We arrived at the hotel at 22:30 and we were hungry. We thought we had missed the restaurant which closed at 22:30, But as we got to our room there was some one in there, we were sure it would be the porter with our bags, but it was not, it was room service bringing us up a complimentary dinner, and it was a lovely salad with cheese, hams and bread rolls. Just what the doctor ordered.
The room was nice, big and very clean, with two double beds and some superb towel art. My tip to you would be tip the cleaner at the end of your holiday, as we tipped after two days and he kept hassling us and asking if the room was ok not only once, but 3 times in a morning, It came to a point where we had to go down to guest relations and speak to Mr Kannan who sorted it out with in minutes. If you need anything while you are there or have any problems speak to him and we were surprised that he always came over to us to make sure everything was ok and never forgot our names.
The restaurants. We were there for two weeks and only ate in the main restaurant once, not because it was bad as it was quite nice, but you can use the a'la carte restaurants as much as you like. And when we are on holiday we like to be waited on a bit. Everyone of the restaurants you go to when you get inside you could honestly be in that country as the decor is that good. And I can nearly say the same about the food, with a massive exception for the Italian. I would say try it but go early so you can go to the buffet if you don't eat the food. The other restaurants are great, and when you go to the Greek you gotta try the Greek salad!
The animation team. After the first few days i did not even know there was an animation team, as we spent the days round the pool. Get down to the beach and that all changed it is easier to handle the heat as well as there is a nice constant breeze. I'm quite active and played volley ball each day and there was lots for everyone to do! all of the team was amazing and looked after us like we were there best friends, which i hope we will be good friends for a long time. And as I write this i am the current Mr Palm Royale after doing 18 bicep curls with lily and making a complete fool of myself. But i won over a few Russians and got the vote, lol Thanks guys you are the best.
Overall. The hotel was great and there were plenty of sun beds although the hotel was only half full. I think even if it was full and on the off chance we could not have got a bed, we would have just lay on the grass which was like a mattress. the nicest grass i have ever seen!
- Change your money in the hotel as you get a far better rate than you do in the uk.
-What ever you do, do NOT do the Thomas Cook trip to Hurghada, It was a joke. We went for my fiancees birthday treat and the shops are all just tack! We had Two hours shopping time and after 45 minutes we walked past McDonalds, to see the other 8 people on the trip sat there having a drink and passing time. We laughed and then joined them, was probably the only place we would not get hassle. And the food at hard rock cafe was crap!
-Thomas Cook guests get a few free testers, and one of them is 3 free massages, they will let you put them into 1 full body if you like, but beware it is a sports massage and they do not ask you if you have any problems first! so if you have a bad back and you don't want some man kneeling on it you better just let them know first!
-The free scuba dive tester was good, it was only a 2 minute go in the sea but good to see if you like it. I did and went off on an amazing boat and done 2 dives which was superb and cost about £80
-Don't worry about mosquito's to much as we never seen one the whole time we were there.
-Don't book the extra leg room seats on the plane, as if you sit by the door you get a drought and if you sit in the center the partition stops you spreading your legs and you get people walking in front of you all the time. There was more leg room on the normal seats than the extra leg room ones amazingly as i found out!
-When you get to Hurghada you do have to pay £13 each to get in for your visa.
You will have a great time, with great people and the staff at this hotel are second to none! Thank you very much to the whole team especially Mr Kannan, the whole animation team (that are not all that good at volley ball when up against me and the general) and the little Indian waiter at Breakfast.

Room Tip: E-mail before you get there and ask for a room second floor or above with a pool/sea view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 15, 2013

Friendly and professional staff
Clean hotel
Quick check in
Good food
Good value for money, I recommend visiting this hotel
I went their many times since it was intercontinental around 7 years ago,
It's palm Royale now but maintaining same standards...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013

We have just returned from 2 weeks at the Palm Royale it was a second visit having been last year from the moment we arrived we were treated special with even some of the staff remembering us. The staff are always POLITE and FRIENDLY and cannot do enough for you..I emailed the hotel the afternoon before we were due to arrive requesting mattress toppers and within an hour had a reply saying it would be arranged for our arrival and it was!
We would like to make a special mention about the restaurant staff who were so helpful Mr Sherif Shehta manager of all restaurants, also restaurant manager of the Stella Mohamed El Sayed and our waiter who always had a smile and a welcome for us Sameh Nasry.
I would like to add the food is excellent in fact in the a la carte restaurants the portions were more than ample we could easily share one portion between two people.
It is not just the restaurant that excels the place is immaculate and all staff from Gardeners to top management always have time for you. I would also like to mention Mr Kannan front office Manager who has always had a welcome on arrival to a farewell on leaving. I have no doubt we will be returning to this beautiful hotel. Well done Palm Royale

Room Tip: We stayed in the Cleopatra wing it was nice and quiet having said that this hotel is not noisy it...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2013 via mobile

as you first pull up and enter complex you are blown away by amazing decor of the place and cleansiness. We arrived at midnight and as soon as we got room key just wanted to go straight to bed, was the staff duty to take bags to room they wouldn't let us. So thought that's nice so went on up room was beautiful can't fault room, king size bed again very clean. Waited about 15 mins still no bags so my partner went down to collect them.
I will keep this brief... Well try.
It's not all inclusive we ended up have to pay £60 at end of stay for using mini bar in room and paying for some certain meals and some drinks in day, even had to pay for ice cream!! All la cartes are set menus and hardly no variety, food wasnt good at all. the nicer food you had to pay for like in Asian restaurant you had to pay for chicken tikka masala.
Couldn't get water from pool area or on beach until 10am. Staff always asking for room number. For everything you have when they ask you for cappuccino or latte you will get charged.
No night entertainment whatsoever.
Thomas cook rep was there for one day, so if you wanted to book any excursions you had no chance.
We booked fishing trip through memo center bay which is on beach, go there for 7am no one there, had run around for 3 hours until finally manager found someone to take us out. But went from 10 ppl to just 4 as we just kept pursuing.
Day of checkout wanted a latte and had to pay for it.
Partner had stomach problems from day 2 of holiday.
I agree with everything Paul from Essex has said in his review.
Wouldn't go back. And would only rate the cleansiness of hotel 5* food and entertainment was more like 2/3.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendal, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2013

This will be a very brief review of my stay at the Palm Royale i stayed with friends for 2 weeks and it truly is lovely.Unfortunately i was unwell for quite a few days this had nothing to do with the holiday as i had been unwell prior to this in England.I would just like to say a very big thank you Sherif who is manager of all the restaurents in the Palm Royale he went above and beyond to help me get the most of my holiday.Another thank you to Mohamed El Syed restaurent manager of Stella and our waiter Sameh Nastry.I truly enjoyed my holiday but these 3 people made it even better.The Palm Royale is truly a lovely place and i will return .p.s if Mr .Sherif reads this i am missing my daily mint tea.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Royale Soma Bay

Address: Soma Bay, PO Box 348 | Safaga-Hurghada Highway, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Hurghada
#2 Spa Hotel in Hurghada
#2 On the Beach Hotel in Hurghada
#3 Family Hotel in Hurghada
#3 Luxury Hotel in Hurghada
#3 Romantic Hotel in Hurghada
#5 Business Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palm Royale Soma Bay 5*
Number of rooms: 445
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Also Known As:
Palm Royale Soma Bay Hotel Hurghada
Intercontinental Abu Soma Hotel
Intercontinental Hurghada

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