I just came back from a 10 nights vacation at Palm Royale resort Soma Bay. I’m a frequent traveler who stayed at several l( class- A) hotels all around the world. I was thrilled by the level of service provided by the hotel team to make my experience a very pleasant one. My great experience started while I was shopping for a nice hotel in the Soma Bay area where I contacted several resorts in the soma bay area, the director of reservation at Palm Royale handled my phone call in a very professional l manner this took me “off market” and decided that my vacation would be at Palm Royale after this phone call with Sherif George.
I decided to stay there for 6 nights at first, but after being surrounded by luxurious resort legendary services by every single personnel works at this establishment. Everyone takes the extra step and gets off of his way to please every guest then; my wife and I decided to stay for 4 more night because we were very happy with the service provided to us. I had an a little issue in our next day of the stay which was handled and resolved in a very timely fashion by the Night Shift Manager, Mr. Zein El Din who was another great example of exceptional Customer Service and professionalism. It’s always good to see someone who really cares and proud of what he is doing.
The food was great and fresh with various selections. Rooms are very spacious and they are all can see the beach. Disregard these bad reviews, mine is a very honest one.
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- Also Known As:
- Palm Royale Soma Bay Hotel Hurghada
- Intercontinental Abu Soma Hotel
- Intercontinental Hurghada