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“Nice Holiday, shame about the Holiday!” 3 of 5 stars
Review of Sunrise Select Garden Beach Resort & Spa

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Sunrise Select Garden Beach Resort & Spa
5.0 of 5 Resort   |   20 Km Safaga Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #17 of 178 Hotels in Hurghada
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Nice Holiday, shame about the Holiday!”
3 of 5 stars Reviewed January 22, 2011

My job means that I experience many hotels around Europe, and I have travelled worldwide staying in a variety of accommodation- from basic B+Bs in Thailand to 5* resorts in Bora Bora. I would say I am fairly well travelled and used to a wide spectrum of hospitality and cultural diffrerences. I shall endeavour to make my review as honest as possible.
Impressions were good initially with an on time arrival at Hurghada Airport, short transfer and good looking hotel. Check in was swift and the room was pretty clean and comfortable. Dining in the main restaraunt provided a 'something for everyone' experience and we were always able to find something good. The main restaurant also had a small grill/pizza making area outside which provided a kind of 'fast food' if one fancied a change. There were two Al A Carte restaurants within the complex and a further two available at the sister resort next door. We managed to get a table in all four within the 10 day holiday and I can recommend them all but would advise booking as far in advance as possible to avoid disappointment as they booked out well into the following week.
Breakfast was taken in the main dining room and again had a wide variety but was definitely 'Euro centric'- no full English or anything of the sort but fresh omelettes were available.
Daytime dining was courtesy of the main restaraunt or the various poolside grills. Hotdogs, burgers, chips, pizza etc were available and were generally good and swiftly made. (The A la Carte Italian was also open at lucnhtimes and was very good).
The pool areas themselves were clean however but there was a bit of a Hobsons choice between the two main ones- ice cold pool (bearing in mind the time of year of course) that was quiet, or the heated 'family pool' where a constant stream of activities and very loud music (on a continuous loop of about 3 tracks) ate into the relaxation aspect a bit...
Evening entertainment was provided in the 'Amphitheatre'. We didn't attend (due to having a 6 month old baby with us) but felt involved most nights as the volume was sufficient as to be heard from our room with the windows and doors shut anyway.
The room on arrival was well equipped- Aircon, fridge, telly etc all working and the tea and coffee making facilities stocked. Sadly throughout the week the level of cleanliness after the room had been cleaned diminished- replacement towels not very clean, toiletries not replaced, coffee and sugar not replaced etc etc. (meaning we had to hunt down housekeeping and ask for them). Not the end of the world but one expects slightly better as this is basic stuff and childsplay for a 4* resort.
The staff were generally smart looking and seemed eager to help but there was always an underlying sense of resentment which manifested itself in a variety of muttered remarks or general looks of disdain. The majority of staff also seemed to work on a 'you scratch my back' basis- they pour you a coffee at breakfast, you must be willing to be asked to change their Euro/GBP tips into Egyptian pounds, using their own unfavourable exchange rate. One could always say no but there just seemed to be a constant begging bowl being waved under your nose. The staff get paid by the resort to attend to the guests, NOT to try and treat them as some kind of walking Bureau de Change or a tipping machine (of course this could be put down to cultural differences but when it is being directed at you it just feels like hassle). In my honest opinion a tip should be merited on a good job well done and it kind of takes the edge off the job when a hand is thrust out and left out expecting more more more.
We ventured to the local tourist spots via the hotel taxis (one of the better aspects of the hotel as price was agreed and paid in reception although more on this in a minute) to look for souvenirs etc. The number of shops selling the same stuff is staggering and to be honest the owners although polite initially shared a similar disdain for tourists as the hotel staff- if you didn't go into the shop you were followed and hassled, if you did and didn't buy anything you were given a look to say 'get lost and never darken my doors again' and if you weren't prepared to haggle seriously and I mean knock 50-60% off their intial price you were at serious risk of being badly ripped off. On one occasion having been dropped outside a shop by the taxi driver we were informed that after our trip into town that we were to contact the owner of the shop to arrange pick up (a fairly obvious ploy to get punters in). However on return, we duly looked at said shop, and out of a misplaced sense of duty selected 3 items- a mens T shirt, a babies T shirt and a 6x4 photo album. At another shop (Cleopatra is a chain and a very good place to start hunting for gifts to find their relative values, as they are reasonable and prices are fixed), you would pay around 15 quid for something similar. This particular chap went in with an initial price of 68 pounds and wasn't budging. After about 40 minutes of trying to explain that at that price I would be expecting a REAL D&G t-shirt he grudgingly called the taxi for us. Not good.
The rest of the holiday was without hitch apart from the last day, when on check out with about an hour to go before our transfer, we were told to wait at reception to see the manager to explain damage done to a room by one of our party. We queried this and were told that it was a broken window but we had to wait for the manager. Meanwhile, the porters had withheld two of our suitcases with no explanation. We had noticed the crack in the window on arrival but as it was still intact had neglected to mention this to the hotel- the rooms were in no way mint condition and I don't expect to have to write an inventory of potential areas of damage etc. As the transfer bus pitched up so did one of the plethora of managers we had seen swanning around the complex. Before our problem was addressed another British couple were also seen, as they had been charged with the loss of a room key that they hadn't been issued with. In isolation these problems sound like common hotel issues but together it starts looking like a scam. After basically being accused of the damage I was asked to write a note to the effect that we were not responsible and were told we could leave, with a thousand apologies for any inconvenience caused at such a bad time. Two things- why were our bags withheld (very low), and if housekeeping had only noticed this on the day of departure (funny old thing) they clearly weren't cleaning the rooms very well all week.
The whole thing left an extremely bitter taste and the gent who experienced problems at check out summed it up nicely by paying the £5 for the key but explaining to the manager that it had cost him subsequent business.
To top it off when we got home and unpacked our suitcases they had been rifled and items were missing. Of course this could have occurred in the UK but all things considered...
Would I recommend this hotel again- no.
Would I recommend Egypt as a nice place to visit- no.
Will I be going back?

  • Stayed January 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Derry, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 4 cities Reviews in 4 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed January 20, 2011

This particular hotel is a very popular hotel in Hurghada and although it has plenty to offer in the past 18 months I have noted a drop in the standard of the rooms and indeed in the overall running of the Hotel when I first stayed here some 3 years ago the hotel was one of the top hotels in Hurghada the food was fairly good although it was a bit samey I have found this to be the case in many hotels in Egypt and I am really looking at the overall hotel and just not the food the Bar staff are one of the big pluses at this hotel and indeed work very hard to please the guests, the waiting staff are also excellent and so are the chamber staff I found some of the pool staff to below standard and there were a couple that were on the make for money this is always an off putting thing to see and I did not expect to see it at this particular hotel.

  • Stayed May 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chorley lancs
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 19, 2011

Hi my family and i stopped at this hotel for xmas 2009 and what can i say except fantastic,the sister hotel mamlouk palace was equally the same.You can use the facilities of both hotels which is great including the fabulous a la carte restaurants the staff are all great we are going back in september 2011 stopping at mamlouk this time,if you stop at either of these hotels you will not be dissapointed.

  • Stayed February 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carterton, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 18, 2011

stayed with husband & friends in nov/dec 2010- downside was bloody mosquitoes- my husband & i must've had over 100 bites during our 2 week stay which made us slightly biased. however lovely weather & fantastic staff helped. food was great but let down by own brand spirits- vodka in particular was like paint stripper.
russians were rife here & are even more ignorant & arrogant than your average brit on holiday- even egyptians hated them!! but they do give you something to laugh about!!
try all the themed restaurants especially the chinese at the mamlouk sunrise next door & the italian on this site.
for excursions, get a taxi into hurghada to visit cleopatras for shopping, also do the sand buggys & glass bottomed fishing boat trips- well worth the money & the buggys across the desert was absolutely hysterical, great fun but you do get covered in sand or was that my husbands driving!!

  • Stayed November 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2011

stayed here in january ,hotel very good , have been before and the standard hasnt dropped. The al le carte resturants are very good , nice to get away from the normal buffet food in Egypt. Special mention to the beach bar team,No1 Hamada who has a great team working for him, Saber,Yousif,Big Almed and little Almed. Many thanks to the service we received at the bar and the oriental resturant. the italian resturant is great and also gorgeous pitzas lunchtime, again the staff there work extremley hard to make your stay great- Whats so good about this hotel is that you are able to use the facilities of the hotel next door, free of charge . The Mamlouk is as impressive and the resturants , Tex Mex and the Asian are both extremley good. Again a special mention to one of the waiters who had a baby on 1/1/11- he will know who we are talking about.

The rooms now have kettles which is a great touch, always clean and tidy and the housekeeper cant do enough for you.

All in all a very relaxing time and will return again.

One downside was the long delays(12 hours) coming home albeit that the plane was faulty, would have been better to stay in resort rather than at the airport

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Templecombe, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 16, 2011

Before we left on this holiday, I looked at all the reviews for this hotel and found I was a bit nervous by some of the comments, but when we arrived it blew our minds, it was perfect, we had such a lovely time, made all the more enjoyable by the staff at the hotel, who went out of their way to be polite, friendly and to ensure everything was perfect. At times the food was a bit differnet but you expect that, but you wre always able to find something you liked. The trips were well organised and reasonably priced, we would recommend the submarine that takes you to the reef off the coast of the Red Sea, well worth the time. We loved every minuye of our holiday and would highly recommend this hotel to family freinds in fact everyone. Thank you Garden Beach.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stafford
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2011

well its taken me a while to get round to writting this as i went in september . again we had a fantastic time at this hotel . i went with my boyfriend and son in may 2011 to the mamlouk so i had no hesitation in booking to go back but this time i took my mum and son staying in the garden beach . i emailed the hotel to say i was returning and they did not disapoint . the room was exactly where i asked for i was greeted like a old friend. i have a fish allergy i met with the resturant manager who made sure food was marked . i has the option on fish night to have food made for me but i did not need it as there was still plenty of choice . we had no problem getting in the al a carte either we booked early .

my mum at the time had a trapped nerve and found it difficault to walk the staff all over the hotel could not do enough for us . even said we could have a wheel chair for the duration of our stay which i kindly accepted . the guest relation team are the best i have ever had in all my 13 times in egypt (both hotels) nothing is to much for them . the hotel has to cater for that many different nationalitys and they do it very well . dont go there expecting egg and chips as you wont get it . there is plenty of choice for food 4 al a cartes what more do you want we eat veal , roast dusk , salmon , etc . there is plenty of fresh jucies , coffee , fizzy pop . wine is good . spirits are good .

the entertainment is ok better 2 time and there improving all the time .
the rooms are all large and spacious but do take a hairdryer as ones in the garden beach are not as good as the mamlouk .

as this was are second time at this hotel we went to a special meal with the manager alp there was about 30 of us all from all over the world and it was fantastic as a thankyou for returning the food was fantatic and the drink ha ha .

my mum is 73 and very fussy its the only hotel she has ever said she would return to .
its not often you see the hotel manager around everyday mixing with his guests making sure all is ok . even on his days off he has time for you . there normally in a office never to be seen .

if you smoke by them at the airport when you arrive its cheaper there a shop by where you collect your luggage . if you need the chemist go to the one at the shopping centre over back from the from the front of the hotel its where macdonalds is its called ezabys its set prices and you can by anything there . antibiotics £1 all the others charge far more .
as for the bad stomachs its NOT THE FOOD etc it the bottled water as it contains more minirals than ours and with the heat and drink it causes a bactria in our intestines as where not used to it . also dont sleep with the air con on at night it drys the air out if you do want it on put it on low and put a couple of glasses of water in the room .
before you go away go to your doctor and ask for some lomerpide tablets our immodium does not work take them straight away and you will be fine . also drink coke with sugar in it stops you getting dhydrated . i eat salad , try all the food , and have ice in my drink and fine my son has been going to egypt since he was2 and has always been fine .

shopping there is plenty of shops out the front of the hotel if you go to the right there is a fixed price shop . and there is a large supermarket/ shopping centre about 10min walk away over the back of these as i said where macdonalds is it has mothercare , quiz, timberland , ninewest etc there again all fixed price. the supermarket you can get all your normal stuff buy your airbeds there a lot cheaper . if you like to haggle never pay more than you think its worth be firm but nice . a word to remember is fil mish mish it means in your dreams use it in haggling if they give you a silly price . if you want a nice tan then go to the fixed price shop to the right of the hotel in there if the perfume guy ask for some sandlewood and black amber mixed 3/4 sandlewood 1/4 blackamber use it with your suncream and you will go a lovely colour .

well i hope this reveiw helps you in your choice its a fantastic hotel , and you will have a great holiday there .

my 14th time in egypt will definately be here .
read my other reveiw on the mamlouk 2

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunrise Select Garden Beach Resort & Spa

Address: 20 Km Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Hurghada
#9 Top resorts Hotel in Hurghada
#12 On the Beach Hotel in Hurghada
#14 Family Hotel in Hurghada
#15 Luxury Hotel in Hurghada
#15 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sunrise Select Garden Beach Resort & Spa 5*
Number of rooms: 480
Official Description (provided by the hotel):
This elegant 5 star (local category) "All Inclusive" Resort is perfectly located in an extensive garden landscape. The private sandy beach offers relaxing hours directly at the Red Sea.Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the beaches. ... more   less 
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Also Known As:
Sunrise Select Garden Beach Hotel Hurghada
Sunrise Select Garden Beach Resort And Spa

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