This was our first time at this hotel and to be honest I was a little disappointed, the reception and lobby were really lovely and what I'd expect of a 5 star hotel, but the rooms had seen better days, old dark wooden furniture that definitely needed replacing, and the bathroom needed a revamp too, we had a shower over the bath with a filthy shower curtain that needed a good wash or better still replacing. The best thing was the air conditioning which worked very well. We travelled with my brother and sister-in-law who were staying in the Mamlouk next door and their rooms had been refurbished and therefore were really nice, they also had a walk in shower, so no manky shower curtain for them! If our rooms had been like that then this hotel would class as a 5 star. The staff however were really nice, always friendly and helpful and our rooms were always cleaned well.
We had trouble with our room key (swipe card), on 3 occations we got back to our room to find it wouldn't open the door so we had to walk all the way back to reception to get it sorted, not very good when its late and all you want to do is get to bed!
You can get free wifi outside the main buffet, on the terrace, but this could be slow if everyone's trying to get on it.
Due to the trouble they've been having in Cairo, and other European countries not travelling here, we seemed to be the only Europeans here and the hotel was full of Egyptians, now I'm not racist and I've travelled to many countries but I have never seen anything like it at meal times, (hence the title) they pushed and shoved to get at the food, loading plates with mounds of food which they didn't eat, leaving half of it all over the tables and floor. One tip, get your own serving spoon to use as they taste the food off the serving spoons and then put them back, plus they squeeze the rolls before they choose the one they want, after all this they then load more plates up with rolls and cakes and take them back to their rooms!
They also let their children run round like its play time, touching food which they're not going to eat. We ate quite a few evening meals in the themed restaurants to get away from this, and a couple of days before we left the Italian restaurant was opened at lunch times for Europeans only! This behaviour certainly put a downer on our holiday,
I must mention Mohamed Elsayed who worked in the Asian restaurant in the evening and in the beach bar at the Mamlouk during the day, he was always happy and friendly, and he always knew what we wanted to drink without us having to ask, and as soon as our glasses were empty he bought us another one straight away.
And finally if you're going to buy gifts or souvenirs don't buy them in the hotel shops, go across the road to the shops and bizzar where you'll get the same things cheaper!
If we went again i'd book into the Mamlouk, but which ever hotel you choose don't look over...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We want to thank you for your feedback about our resort. We are very sad to see that you didn't enjoy your holiday with us.
We are an international resort with a lot of different nationalities including Egyptian guests.
Unfortunately you didn't contact anyone of the management to solve your issues on spot.
Our room cards are very sensitive for electronic devices as mobile phones, laptops ect...
We hope that we can welcome you again and give you a positive impression about our resort.
With best regards,
The hotel management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.