We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“very good hotel but bad management” 3 of 5 stars
Review of Sunny Days El Palacio Resort & Spa

Save Saved
You added Sunny Days El Palacio Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Sunny Days El Palacio Resort & Spa
4.0 of 5 Resort (All-Inclusive)   |   Corniche Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #154 of 176 hotels in Hurghada
egypt
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“very good hotel but bad management”
3 of 5 stars Reviewed March 2, 2013

i just returned from suuny dayes elpalacio after 4 dayes accomedation there.... really the hotel is very good one .but management is bad specially in times where hotel is very crowded as i was..food is not good .no varieties..but the staff did their best to make u enjoying...... could be better if maneging staff spend some money and effort

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

416 people have reviewed this hotel

Traveler rating
    124
    138
    66
    53
    35
See reviews for
90
123
20
1
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Belgrade, Serbia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2013

It's a very nice hotel,not a 5*,but very comfortable..all rooms with sea view. Very big hotel with staff with a smile on their faces. But,on the other hand,the big disadvantage is the cleaning side..the rooms were wonderfull and clean,but on the pool and the beach,they don't even wash the glasses. also,no free wi fi :)
Enjoy,your stay

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 13, 2013

We stayed in this hotel 4-11th Feb.We checked out reviews before booking and there was a mixture as is usual for most hotels. The hotel and setting is really good however the cleanliness let it down.Our room was clean it was the corridors and stairways where drink and food had been dropped. We were the only English people staying there last week and most of the guests were Russian . They are the most greedy, wasteful and rude people about.When one of the bars ran out of beer the poor barman was told that he should be killed. They treated the staff badly, then wondered why they didn't get good service. When the staff found out we were English they looked after us.
The food isn't too bad but could be better. There are plenty of facilities and shops.
Despite everything we would go back as it was a lovely setting with good swimming and snorkelling.

Room Tip: Most of the rooms have views over the water so i don't think it matters where your room is
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 10, 2013

this was the worst holiday ever been on sorry to say been to hurghada twice before so was expecting same as last time reviews were good thats why we went but the hotel was a let down allthough it looks like a great complex are room only got cleaned twice in are weeks stay in jan the food was the bigest let down ran out of plates on a dayley basis and glasses and cuttlery the breakfast was watered down mash / mince, potatoes or toast we were the only 2 english does not normaly bother us the staff were nice think they were sick of russians and made time for us and the weather was not so good cloudy most days full sun on 1 day rained on the monday till 12noon then sun came out not good when holiday not going well so wont be going back brits should stay away from this one

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, please accept our deeply apologies that our hospitality didn’t meet your expectations, asking your good self to trust that your comments had been noted and considered in our motivation plan promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riga, Riga, Latvia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 10, 2013

Advantages : 1)Perfect concept! (95% rooms are with view of the sea)
2) Big variety of food( every day different cuisine.. Italian,Russian, Egyptian...)
3)Perfect Attitude ( If you are nice also Staff is almost always smiley)
4) Tasty Snacks in the Snack bar
5) Good animation
6)Perfect location ( 5 minutes form the city center by taxi)
7)Very big territory (even pharmacy in the hotel)
8)Sunbeds, towels are provided..
9) Big pool

Disadvantages : 1) All hotel is a little bit out of date ( rooms, main restaurant and the front office.. )(Also the tables in the restaurant are served not with the 5* standards but with 3*)
2) NO FREE WIFI!!!!!! (you have to pay for it!)

I liked my holidays! It was nice to stay in this hotel! Staff is very smiley and kind if you are kind to them too! The hotel is full with russians..The only thing shocked us is a wifi.. )) It is not a big deal to provide it for free...really...


I would recommend this hotel,
Have a pleasant stay...

Kind Regards

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 31, 2013

My husband and I decided to visit Egypt this winter, so when the agency proposed us the last minute promotion with this hotel, we went on the web and looked on the different information we could gather and it looked nice so we decided to book the trip and were on our way with our 2 kids (4 and 7). We both work in hospitality field, so we knew from the beginning that the hotel would not be a 4 stars but most likely a 3 stars (US and European norms), what a surprise when we arrived and realized that the hotel was fully occupied by Russian guest exclusively and that everything was done in Russian only. The staff spoke English to us, but the first approach was always in Russian, even the sign in the hotel and the kids club everything was in Russian.
The hotel was clean, and the room with a beautiful view on the turquoise sea, the outdoor pool was heated and very clean at all time and the small beach access great for the kids to play....but the food, was really really bad, spaghetti or penne, pizza, and salad that has been our diet for the entire stay (10 nights). We wear lucky if we could find at the same time, fork, knife and plate, then do a line of 5, sometimes 10 minutes for the food and then find a free table. To be honest the meal time were terrible, so we decided to start eating outside of the resort, which was very affordable and much nicer. When I see some reviews from past guest regarding the food, I can't believe it, we must not have stayed in the same hotel. We had the chance to speak with a very nice lady from Guest services, her name is Emilia, she was very nice and offer us to take dinner at the Fish restaurant, which normally you have to pay for, it was a disaster, the cold buffet was the same and we could not choose the food, it was a large plate of fried calamari and French fries (cold).... I would really not recommend this hotel, the sunny days were there, but I could not find the Palacio !

Room Tip: Do not stay on the first floor, we did upon arrival and it was very humide and noisy, ask a sea view...
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, please accept our deeply apologies that our hospitality didn’t meet your expectations, asking your good self to trust that your comments had been noted and considered in our motivation plan promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ploiesti, Romania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2013

The room was clean, lot of space and all modern facilities, very friendly and helpful staff, if i had any problem, I spoke with guest relations Svetlana and they would solve it immediately. i loved the extra leisure activities in open air. Hotel is placed in excellent area, very close to the beach, the food was also great and varied, i'm hoping to come back again next year.
greetings from Romania

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El_Palacio2013, Guest Relations Manager at Sunny Days El Palacio Resort & Spa, responded to this review, November 4, 2013
Dear guest!

Please let me take this opportunity to thank you for sharing your holiday reviews through this great channel, we are pleased to know that our hospitality met your expectation, asking your good self to trust that what you touch during this visit was the 1st step to develop our operation promising with more comfortable during your next visits. We are looking forward to welcome you soon in our Sunny Resorts wishing you a pleasant stay full of unforgettable memories.

Best Regards procedures
Sunny Days Management Team
info@sunnydaysegypt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Sunny Days El Palacio Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunny Days El Palacio Resort & Spa

Also Known As:
El Palacio Resort All Inclusive
El Palacio Hurghada
Address: Corniche Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 On the Beach Hotel in Hurghada
#65 Top resorts Hotel in Hurghada
#85 Luxury Hotel in Hurghada
#154 Business Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunny Days El Palacio Resort & Spa 4*
Official Description (provided by the hotel):
Welcome to the most breathtaking & distinctive U shape designed resort in the Red Sea with its white sand beaches that prolongs to the middle of the refreshing turquoise sea which gives a panoramic sea view to most of the hotel’s rooms. The Sunny Days El Palacio Resort & SPA offers to guests an exceptional hospitality, for both unique services and modern facilities to ensure maximum comfort is experienced for both business and leisure travelers.Sunny Days El Palacio Resort & SPA is a 4+ (PLUS) star hotel is consisted of 825 rooms with Red Sea view. The hotel is located around 10 kilometers from Hurghada International Airport and it takes about 15 minutes by a taxi, and the distance from City Centre is 3 kilometers.Sunny Days El Palacio Resort & SPA Is the only resort in Hurghada which built into the sea itself, the hotel is surrounded by water from 3 sides , which mean 99% from the rooms within the sea view, as well easy access to the beach . Plus the longest coral area in the down town (on the left side of the hotel) which offering you amazing, safe and easy snorkeling Sunny Days El Palacio Resort & SPA is a lively, all-inclusive resort on the Red Sea coast. It features white sand beaches, landscaped swimming pools and excellent diving in the hotel’s lagoon and coral reef. The spacious guest rooms at Sunny Days El Palacio Resort & SPA each have a private balcony or terrace, offering views over the sea. All rooms feature satellite TV and air conditioning. Sunny Days El Palacio Resort & SPA has a wide range of on-site restaurants and bars including a large international buffet, a specialist Italian restaurant and a seafood restaurant overlooking the sea. Recreational facilities include beach volleyball, water polo and a fully-equipped fitness centre. The hotel also has its own water sports centre, offering diving, windsurfing and sailing.Sunny Days El Palacio Resort & SPA has a shopping arcade with over 42 shops to meet your requirements, as well as an internet café and a hairdresser. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, HotelsClick and TripOnline SA so you can book your Sunny Days El Palacio Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sunny Days El Palacio Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.