Excellent service from first till last. Alerted to the cheap rate and upgrade to Junior Suite by Travel Zoo. Red Sea's local agents were highly efficient and their rep. in Hurghada was always helpful. At no time was there presure to do anything. The resort was imaculate from reception through gardens to the private beach. The bars and dining facilities were fine but the thing which really made the holiday were the staff. From the lad who cleaned the toilets through the gardeners and up to senior management they were all highly efficient always helpful and ever smiling, epitomised by Haqim the manager of the lower restaurant. We began by saying "till last", and on our final afternoon all bags collated and ready to go, it was announced that Monarch was running two hours late. Rather than proceed to the airport the transfer coaches were postponed allowing all of us the continued freedom of the resort still on our 'all inclusive' basis. Superb customer service. Thankyou Red Sea and thankyou Siva.

Had a week here in January to escape the snow and enjoyed a lovely week of sunshine. Hotel room was a junior suite , large with settee and 2 chairs and a balcony with table and 2 chairs.Bath small but I am short so no problem. Grounds are really well looked after, green and lush.Plenty of sunbeds around pool and on the beach. Pool chilly but ok when swimming. New to all inclusive and was pleasantly surprised by the choice and standard of cuisine and drinks. Enjoyed excursions in the desert, snorkling and a shopping/ sightseeing excursion in Hurghada. We were hassled from shop keepers when walking along the road outside the hotel during the day. A lot of Germans at the hotel and consequently notices were in German. Would definately return.

We returned from the Siva Grand on 1st February having spent 7 days. We picked up a late deal on this and paid £299 which I have to say was value for money, this hotel was certainly not a five star, it was a little tired and needed some TLC but was perfectly adequate. The staff were lovely particularly the waiters in the restaurants and nothing was too much trouble. The food was very mundane but you could always find something that you liked. Overall really enjoyable but just for those who love to sunbath, take no notice of the information given to you that says sunbeds cannot be reserved this is ignored. The majority of the hotel occupants were German and all of the sunbeds particularly on the beach had towels on them by 7am in the morning, leaving few beds available.

Had a wonderful week of sun at this hotel. Do upgrade if possible as standard rooms are not in the main hotel and are all a bit tired decor and fittings wise The room we upgraded to (extra £50 for the week) was really well equipped with views of the sea, pool and garden.. Everywhere is spotlessly clean inside the hotel and the grounds. Good choice of food available but not always hot enough. Alcoholic drinks like red wine all ok but they ran out of brandy and when it was back available it had been watered down a lot. The staff are what make this hotel....from the Red Sea rep, to the very patient staff on reception, the guys at the beach (they approach you about tattoos etc but dont hassle you and happily take no for an answer) and especially in the lower Dining Room. Sherif the manager personally greets everyone and keeps everything running smoothly and finds time still to chat to the guests. The highlight of the day has to be being served by Madhet who never stops smiling (despite being a very new Dad with sleepless nights). He was promoted while we were there and it was well deserved.. Absolutely Fabulous Madhet.