Just returned from my holidays, and had shocking experience in this hotel. Hotel is tired and defo needs some refurb full stop. Apparently there is some refurbished rooms in the hotel, but I can't comment on these. Room was clean, just falling apart. Ceiling cladding in the bathroom fell on the head, tap leaking, toilet didn't flush (been bodged second day). Balcony door was broken on arrival, but has been fixed second day. Little joy we had last day was little lizard running on the walls (he was cute, please check pictures).
Food: defo not for British holiday makers. Outside restaurants catered for birds, not just to eat but their business as well. Variety of food nearly non existent, every morning been eating omelette, evening chips. Food wasn't hot at any given time. Waiting for drinks takes ages, most of the times you have finished eating and haven't received your drinks, coffee not available with desert for dinner. All in all, food was appalling.
Staff: rude, ignorant. At the bar if you asking for a drink most of the staff just turn around and do not serve you. Chatting with each other while you ordering and just ignoring you. Although housekeeper was friendly and did his job 100%.
When we complained, management did try their best to put things right and we had really nice evening under their supervision. You shouldn't need to complain about such things in 4 star hotel to start with.
Entertainment is extra even if you are all inclusive. I don't know as yet why I bought all inclusive package as it was one third inclusive according to hotel. Bottled water available till 5 pm, ice cream till 5pm (you welcome to buy after 5pm if you like), fruits just orange and bananas (4* hotel ). On the beach bought half of watermelon for £5 (it's Egypt, in UK full costs £3 and not in season)
Price wise everywhere where you turn you getting ripped off. I don't mind paying more (I'm on holidays, we all do) but majority of the things was absolutely rip off (please keep in mind we were on all inclusive basis)
Before we bought this holiday trip we checked reviews about hotel etc. I don't know what people talking about when they say they loved this hotel and all this nonsense, unless I have been put in the totally different hotel it makes no sense to me.
Stay away from this hotel if you want to have nice holidays, that would be my only advice. And if you don't believe me, please try it for your self and leave review here :)
Have a nice holidays, not week in hell.
- Also Known As:
- Red Sea Grand Hurghada
- Grand Hotel Hurghada
- Hotel Red Sea Grand