NB! English is not my native language, sorry for poor grammar!
In General. It is three hotel complex on a very large territory - Jasmine 3*, Aladdin 4* and Ali Baba 5*. You can use all services in all hotels, regardless in which hotel you stay, except dinner - you have to make reservation at resception in the morning to go to dinner to another hotel. You can use one time Titanic water park (across the road) - make reservation in the morning at reception.
SERVICE - excellent. Staff is hard working, very friendly and willing to help. Some of them spoke english, some russian, some german. I felt safe and looked after in this hotel. They are not smiley but this does not mean they are not friendly. When I was smiling, they were always smiling back. In my mind the staff was much better than in some turkish 5* hotels. It was truly sad to see some tourists (mostly russians) act arrogantly and nasty with staff and sometimes with other tourists also.
ROOM - we stayed at Ali Baba, second floor room 4845. The room was simple but large, bed comfortable and view was to pools and palm trees. Large balcony. The only disturbing noise came from next room people, who loved to return late and shout and laugh loudly (no surprise here - russians). One night there was party noise but it was not too loud and ended at ~23.00. We did not see any bugs. They had problem with water pressure (sometimes low) but we always had water - both cold and warm.
FOOD - simple, fresh, tasty, they barely used salt. My favorite - fresh tomato souse and salads. NB! Fresh juices, watermelon, shrimps, lobster etc are for extra money. Read the information what is included and what not. The simple rule is - if they offer it, then it is for extra money.
SEA & BEACH - Just wonderful sea with fish and riffs. The smaller sandy beach between Aladdin and Jasmine, left from the russian bar "serp i molot", was our favorite. It had small riffs, lots of different fish, sandy bottom of the sea, sand on the beach, no rocks. Other beaches were closer to bars but had rocks on the beach and in the bottom of the sea. With children it was more comfortable on the sandy beach. There is "no reservation" rule for sun beds, however again mostly russian tourists do not give a sh... of any rules and the best places were reserved (towels left on the sun beds and no people for hours).
POOL - nice, no water park just pools but you can go to Titanic water park once.
TITANIC WATER PARK - big, lots of different attractions, place for all ages and genders to have fun in the water. You can use this complex once (we stayed for a week). You must take the free of charge tickets at reception.
ZOO - terrible, why such a nice hotel have this horrible thing at its territory. I would love to see it gone :( Poor animals.
RUSSIANS - I can`t say that they are all like this but what I`m about to say, can be said about lots of them - loud, arrogant, hungry. When they see food, they run like they see it for the very first time. I was still taking food, when a woman tried to crab the spoon out of my hand. Lots of them stand so close to you in the line that you can smell their breath. Where ever they stand there is yelling and loud commenting about everything they see or what they think or what her grandma is doing at the moment on the other end of the world. Everybody must hear and know it. The way they talk to staff - here boy, get lost, do you hear me, know etc. Rules are not for them - sun beds were reserved by leaving towels and people left for lunch or to sleep for hours. There were signs that no reservation for sun beds, staff kindly reminded about that. The answer was - so what, I don`t care, get lost. Making fun of local people and country. I really loved the hotel but these people... hm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.