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“Great hotel for relaxation” 4 of 5 stars
Review of Sunrise Grand Select Crystal Bay Resort

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Sunrise Grand Select Crystal Bay Resort
5.0 of 5 Resort   |   Safaga Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #9 of 181 hotels in Hurghada
camberley surrey
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
“Great hotel for relaxation”
4 of 5 stars Reviewed December 2, 2013

A great hotel for relaxing. The staff here are so friendly & really cannot do enough to make your holiday special. The choice of different restaurants between the three hotels means there is somewhere different to eat each night. We were here for 10 nights and it was great to eat in different restaurants. Wouldn't recommend the Oriental though- quite disgusting !! The Felucca fish restaurant was great even though we did have to pay extra for that! The Indian & Mediterranean were ok but not much flavour. The spa was great and I enjoyed the chocolate massage!
The animation team were friendly and tried to encourage you to join but not to to the point that they were annoying. They tried really hard but lacked experience and would probably welcome some good advise or training on how to really do entertainment. Although the rooms were clean they were not up to the 5* standard I would expect. The gardens are very well manicured and the beach all be it small was clean and always enough sun beds. The heated pool was a must for November as the non heated pool was never used & freezing. A special thank you to Yousef, Waide & Mohammed at the pool bar & Hamdy in the Indian restaurant, Mohammed around the pool & Sayed in the Rainbow restaurant you all made our holiday so special! Ahmed who looked after our room always done such a good job with clean bedding & towels every day.

Room Tip: Pay the extra to upgrade to a junior suite, it's worth it. Although they are at the furthest poi...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 5, 2013
Dear guest,

We are very happy that you have enjoyed your vacation in our resort and had a very relaxing stay thank you for sharing your positive opinion.

The entire team is looking forward to welcoming you back in SUNRISE Grand Select Crystal Bay Resort where you will always be surrounded by comfort and care.
With best regards,

Najlaa Azehoui
Guest service center Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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yorkshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 28, 2013

this is our second stay here and once again cannot fault this hotel , the staff and the location at all. My wife and I stayed here from the 12th Nov to the 26th 2013 we are both in our sixties and the hotel suits us for the peacefulness and relaxing atmosphere.
The hotel was only 35% occupancy but the staff were excellent from Yousif and Walid in the pool bar to Rafeek in the restaurant and Najaa and Clerise guest relations could not fault them all in any way.
The food was excellent and maybe a little repetitive over 2 weeks but quality and varied dishes adequate.Highly recommend the Mediteranean and Indian restaurants didn,t eat at the fish restaurant as we are not fish lovers but reports from fellow guest excellent.
The room excellent and spotlessly cleaned each day.
We are in the process of booking our return in Feb 2014 and later in Nov.
I would recommend if you want to relax and chill but not suitable for children and the more adventurous types.
Once again thanks to all the staff for making our holiday at the Crystal Bay an excellent stay and see you all soon Marsalama.

Room Tip: Side sea view are all you need.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 30, 2013
Dear Guests,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
Najlaa Azehoui
Guest service center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bognor Regis, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2013

Not the title I would have chosen, but the Animation Team asked me to use it.
We were at the hotel from 1st to 15th Nov 2013.
Firstly, the hotel. Fantastic, all bar one bit. Checking in. The Sunrise Group are trying to relax people but when you have been travelling for twelve hours, you want your room number and cases. You do not want to sit in reception for a further hour after arrival. There were only three couples to check in but it still took an hour. Small detail though when you are there for two weeks.
My partner and I were lucky to receive an upgrade and had a suite overlooking the sea. Fantastic room and this was a lovely treat for our twentieth anniversary. The cleanliness and towel art were wonderful.
The hotel wasn't at full capacity - only about 40% full, so there was no shortage of sunbeds or tables on the terrace for the early evening entertainment.This was a highlight for us. Most of the acts were very good and the atmosphere was magic. Lots of chair dancing.
The Rainbow Restaurant was good, but the food needed to be hotter. It was displayed very well, with a good variety, but the heat lamps it was under didn't keep it hot. The fried eggs in the morning were cold unless you got the chef to cook them fresh. Perhaps a tweak and keep them in the heated dishes ( as they do at the Sunrise Royal Makadi) would be better. The service was excellent though.
On to our favourite staff. Qenauy in the Lobby Bar was lovely. He had our drinks ready in an instant and was always smiling. Mohammad, who looked after the sunbeds and pool area was very friendly, even putting a bunch of flowers by my sunbed one morning (which I thought was really nice), but, by far, the best member of staff at this hotel is Yousif at the pool bar. Not only is he gorgeous to look at, but he can speak at least five languages, has a fabulous sense of humour and seemed genuinely concerned when I wasn't very well. He made us laugh every day with his inoffensive and cheeky way with the guests which made everybody feel special.
Now on to the section that relates to my title. The Animation Team. They were a friendly enough bunch, with Aimee and Mark the ones we spoke to the most, but I didn't really feel they delivered as an Animation Team. Their first Club Dance at 10am was done round the small pool, which was basically empty and would have been better done round the big heated pool. This was where they did their final dance, only one though, and they didn't seem to encourage youngsters or others to join in. The guest relations bit in the evenings needs some work too. The English speaking team members only targeted English guests, whereas the other team members mixed with, and spoke to, everyone. I do feel they could do with a bit of training/mentoring though from the team at the Sunrise Royal Makadi Bay. That team was superb.
On the whole though, this was an excellent holiday in a lovely hotel and my partner and I will return for his 60th next year.

Room Tip: Ask for a room with a sea view. Excellent.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 30, 2013
Dear Mr.Sharon,

Thank you for your taking time to share your good opinion about our resort.
It was real pleasure to welcome you in our resort and happy that we made your holiday.

All your comments regarding hotter food had been taken in consideration and discussed with the head departments to provide better service.
All the staff and team manager are working to provide to all our guests the best holiday and we are happy that we made your stay.
We wish to welcome you soon back in SUNRISE Grand Select Crystal Bay Resort.

Thank you,

Najlaa Azehoui
Guest service center Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 25, 2013

If you are looking for a really nice place to stay and relax look no further. The area of Hurghada is awful but lock yourself away in this resort and you are fine. There are 3 Sunrise resorts next to each other and from what we saw this is the best of te three by miles, much more modern and cleaner.

The hotel is spotless and rooms very large, well equipped and very clean. Staff are very friendly, Yousif at the pool bar always has a smile on his face and Mohamed/Mahmood (indian restaurant) and Sayed in Rainbow Restaurant are extremely attentive and good fun.

The restaurants are good but although there is a very large selection gets very repetitive and a little boring, you must try the Mediteranian and Indian Restaurants very good food and service but if you like your food spicy (indian) ask them to spice it up as there was nothing hot on menu even though it had two chillies on description.

Theres a great animation team, Mark, chicco, Amy, sasko, abbey, maz, mosho. Maro is crazy god knows where he gets his energy and if you go please play darts with Aimee then she will leave you alone :) One thing they should change is the music, after a while you get so sick of Adele (who I liked before this holiday) the crazy frog tune seems a welcome change.

Overall would I go back to Hurghada - never, would I go back to this hotel - yes if it was not in Hurghada!!

Room Tip: We had Delux sea view room but could not se the Sea
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 30, 2013
Dear Mr Scott.,

We are pleased to know that you had an enjoyable holiday in our resort – thank you for sharing your impressions with us.
The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort where you will always be surrounded by comfort and care.
With best regards,
Najlaa Azehoui
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2013

This Sunrise is PERFECT.
I had a short visit this time almost three days, but will arrange for a longer one whenever possible.

Accomodation:-
The hotel is very comfortable, nice enterance, great reception team, we reached early and our room was not ready ( as we requested it to be near our freinds) so they offered us another room to take rest till ours get ready... very nice of them,
Rooms are clean and comfortable, you will not get tired walking to the beach or the resturant
you didnt need to call the house keeping as they always finish their work when we were not there.

Beach & Pool:
Very Relaxing beach, wonderfull sea, perfect sun. heating pool is amazing after the sunset time ( you can catch an hour there), towels are not dated too.

Entertainment:
Animation team is freindly, they are there when its required and not there when peace is required so you will never get annoyed by them.
evening shows are nice, and will always enjoy.

Food:
very nice resturant , All was perfect, good varity, always fruits are avaliable, beverages as well, you wil never have stomach issues, icecream was avalaible :-) not only for kids, snacks are cooked on request from muliple items in the menu, so you will always have them hot.

All in all the hotel was perfect, the staff was nice,great stay, will arrange for another trip for sure..thanks for all the great hotel team....

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 26, 2013
Dear Guests,

We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.
It will be a pleasure to welcome you again in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us as comfortable as possible.

With best regards,
Najlaa Azehoui
Guest service center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
5 of 5 stars Reviewed November 24, 2013

What a fabulous holiday we had, 3 weeks during August 2013. We were celebrating our 25th Wedding Anniversary and booked to stay in one of the Jacuzzi Suites. Fantastic hotel!!
We would like to thank Alaa and Mahmoud for taking care of us throughout, on the beach in our cabanna, for their friendship and plentiful supply of drinks. Amr for keeping our suite spotlessly clean, sheets changed frequently and towels changed daily. Food in all the restaurants was very good, thanks to Ahmed at Masala, Ahmed Abdalla in the Med. Our evenings were spent in the main lobby bar where we were always made welcome by Sabry Alhawary.
An excellent hotel and staff; would recommend to all. Thankyou.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 26, 2013
Dear Mr David,

Thank you for taking time to share your good opinion about our resort.
We were pleased to welcome you and would be very happy to see you again in your second Home SUNRISE Grand Select Crystal Bay Resort.

With best Regards,
Najlaa Azehoui
Guest Service center Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

Where do I start? What an amazing holiday! The hotel is fantastic. clean & tidy with amazing staff. Rooms are big and always kept clean. There is a very good choice in food which was tasty. you would never go without! The staff at the pool bar (yousif and walid) are lovely, always smiling. Clarrise and Nicole in the guest service centre are so friendly. They did everything to help us.
The Animation team were so much fun. We made friends with Aimee & Abbey who always made us laugh and tried to involve us in day time and evening entertainment. Our rep Ahmed was very good and in the hotel on a daily basis.
The only thing was the hotel is under the flight path so planes do occasionally fly over. But it really isn't an issue!
Already looking at next years holiday but next time we will be going to the same hotel but for 2 weeks! I loved it so much I didn't want to come home!

Room Tip: Side Sea rooms are large. but if you can upgrade to get the plunge pool or jacuzzi, i think it would...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, November 21, 2013
Dear guest,

We are very pleased that you have enjoyed your vacation in our resort and had a very relaxing stay thank you for your nice comments about our staff members.
The entire team is looking forward to welcoming you back in SUNRISE Grand Select Crystal Bay Resort where you will always be surrounded by comfort and care.
With best regards,

Najlaa Azehoui
Guest service center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Grand Select Crystal Bay Resort

Address: Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#5 Romantic Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 Family Hotel in Hurghada
#7 Luxury Hotel in Hurghada
#7 On the Beach Hotel in Hurghada
#16 Best Value Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Grand Select Crystal Bay Resort 5*
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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