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“another great holiday” 5 of 5 stars
Review of Sunrise Grand Select Crystal Bay Resort

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Sunrise Grand Select Crystal Bay Resort
5.0 of 5 Resort   |   Safaga Road, Hurghada, Egypt   |  
Hotel website
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Hotel amenities
Special Price
35% off room rate
Ranked #7 of 182 Hotels in Hurghada
4.5 of 5 stars 1,115 Reviews
Abingdon, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“another great holiday”
5 of 5 stars Reviewed September 30, 2013

Third time back and again a brilliant time.This time we had a suite with whirlpool on roof and the rooms were amazing.We were looked after really well the food was better this time from the time before and it was good then.We had our own cabanna which was good and the beach is nice and the sea warm.The reviews that said awful things about everything must have stayed at a different hotel as I could not fault anything.Can't wait to go again also nice to see the staff there from before like Ahmed and the waiter that works on the private beach he could not do enough for you.And equally if you are expecting not to see any Egyptians in Egypt you're probably on a different planet.

Room Tip: If you want a treat go for the suites with whirlpool such big rooms two bathrooms no 702 is great
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Service Center Officer at Sunrise Grand Select Crystal Bay Resort, responded to this review, October 7, 2013
Dear Mrs. Liz B,
We are very happy to know that you had a brilliant vacation in our resort and would like to thank you for your positive feedback.
We do hope to have the honor of welcoming you back home in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
Yulia Fadeeva,
Guest Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,115 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Tbh, I was a little worried about coming to Egypt with the current political crisis going on, but please don't be alarmed! I've felt 100% safe, tho this hotel is soo amazing you won't want to go outside anyway!
I'm in room 259 sat on my balcony, overlooking the beautiful beach, enjoying the peace! The room is immaculate, pristine, well kept...
I've dined in all 4 restaurants here, all are amazing... Also next door, in the Asian, ( not so good sadly) the food is faultless here.. good inclusive wine from the bottle, friendly service, not tried the fish restaurant yet, which is not part of the AI package.
To sum, this place is WoW, classy for a AL, not a holiday camp for chavs! Enjoy ...

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, October 10, 2013
Dear Mr Steve,

Thank you for taking time to share your positive opinion about our resort.

We were pleased to welcome you and make you holiday very comfortable and wish to welcome you back soon in your second home SUNRISE Grand Select Crystal Bay Resort.
With Best Regards,

Najlaa Azehoui
Guest service center Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed September 29, 2013 via mobile

We went in September 2013.Never go back and id never recommend this hotel. It was a waste of a lot of money. As only British people were being allowed to travel there it was full of Egyption people and food, entertainment, music was all mainly aimed towards them. In the week we were there there were many complaints from brittish people because of this. The hotel its self was lovely but service in the rooms was not very good, towels were forgotten a few times after our rooms were cleaned, waiter service was not very good. Egyptions seemed to be constantly put first. As we were leaving we had staff admitting that the food and entertainment had been aimed at the Egyptions. I have never felt so un relaxed on holiday. It felt like we were invading other peoples holidays. Felt so uncomfortable and couldnt wait to get home.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, October 17, 2013
Dear Mrs. Lisa,

Thank you for sharing your holiday impressions with us.
We are sad that we didn't exceed your expectations.We discussed your comments with the head department concerned and follow all your request while you mentioned it.

We hope that we can welcome you again in SUNRISE Grand Select Crystal Bay assuring to make your stay more comfortable than the last one.
With best regards,
Najlaa Azehoui
Guest Service center Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 29, 2013

Pros.
Staff working in the Reception and the main Restaurant were very professinal and friendly.
The architectural design of the resort is very nice
Food was great. Animation show was nice at night.
Cons
Room was not clean at all, dead insects were spotted daily in the room, furniture is exhausted and old. Plumbing connections broke down twice in two consecutive nights, the staff working on the pool and the retaurant by the beach were rude and were checking out everylady that passes by. Worst beach in Hurghada. No corals and sea water is not clear like at any other resort in Hurghada. Staff would give you one towel for the whole day to use by the pool and would't exchange it for you unless its totally soaked. Didn't spot anybody from the animation team during the day.
I wouldn't recommend it to anybody.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
1 review
5 of 5 stars Reviewed September 29, 2013

I had stayed at Sunrise Grand Select Crystal Bay Resort last week. My stay at this awesome resort was for only 4 nights, but really I loved the place very much. The staff was more than professional and the services were excellent too. My wife and I had stayed very enjoyable, lovely and unforgettable vacation there. We loved our room so much and the food also was delicious. Really we intend to repeat our visit very soon. I would like to send my greetings to the hotel's wonderful staff and wish them all the very best.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, September 30, 2013
Dear Mr Omar,

Thank you for sharing your opinion about our resort with other reviewers,It was pleasure for us to welcome you for your honeymoon and happy that you enjoyed it and which will be unforgettable.

We wish to welcome you soon back in your second Home SUNRISE Grand Select Crystal Bay Resort.

Thank you,
Najlaa Azehoui

Guest service center Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 27, 2013

Lovely hotel. Amazing standard. Great massive rooms really clean lovely bathroom. Marble reception was gorgeous. Great food. Lovely pool. Lovely Beach.
Caouldnt fault it at all. Would have loved the executive suites if could afford!! Would definately use this hotel again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, October 17, 2013
Dear guest,
We are very pleased that you have enjoyed your vacation in our resort and had a very relaxing stay – thank you for your nice comments.
The entire team is looking forward to welcoming you back in SUNRISE Grand Select Crystal Bay Resort where you will always be surrounded by comfort and care.
With best regards,
Yulia Fadeeva,
Guest Service Center Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 26, 2013 via mobile

me and my partner have just returned from an amazing 2 week holiday at the sunrise crystal bay!!! the hotel is clean and modern,the animation team mark,chicco,bob and sasko were fantastic made us feel so welcome even tho we didnt do the activities they still took the time for a daily chat and make sure we were having a great time!! we were upgraded 2 a jaccuzi suite for the last week which was fabulous,the private cabana was really relaxing,and our waiter Alaa from the v.i.p bar was one of the happiest people ive ever come across,he seemed 2 really enjoy his job!! clarise from quest relations was fantastic aswel always doing her up most 2 ensure we were ok,and im sure she was behind my birthday cake..the al carte resturants were very good.all in all from the moment we arrived 2 the moment we left we felt special..fabulous relaxing holiday and we look forward 2 returning next year.thank u all. laura and gary :-) x

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, September 27, 2013
Dear Mrs Jane,
We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.
It will be a pleasure to welcome you again in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us as comfortable as possible.
With best regards,
Najlaa Azehoui
Guest service center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Grand Select Crystal Bay Resort

Address: Safaga Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#6 On the Beach Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 Romantic Hotel in Hurghada
#6 Luxury Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sunrise Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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