Our Second visit to this wonderful hotel, and even better than the first time. Stayed 27 March to 02 April 2013.
Returned this time with our daughter and her boyfriend to celebrate her 21st birthday, Susan from Guest Relations, made sure it was a birthday to remember and went that extra mile to ensure everything was just perfect. Susan and her team work very hard to get to know their guests and are always available to help you and for a chat.
Arrival at hotel superb, cold flannels, cool drink and very quick and efficient check in. The Reception staff are lovely, always smiling, and will do anything they can to help you.
Room – standard room located midway between beach area and reception, offered beautiful views of the sea, pool area and the beautiful gardens. Dressing Gown and slippers provided, very good selection of toiletries in bathroom and excellent tea/coffee making facilities. Last time we stayed in a deluxe side sea view, but can honestly say apart from the décor being slightly more contemporary in the deluxe side view, there was very little difference. They have introduced an evening turn down service which was wonderful, the room is given a mini makeover, chocolate on your pillow, and fresh towels in the bathroom – our room boy was extremely efficient and could not do enough to ensure our stay was comfortable. Thank you.
Food – again we found this to be of an extremely high standard for all inclusive. We only used the main restaurant for breakfast and the occasional lunch, as we preferred to dine a la carte in the speciality restaurants. Mr Mohammed Adel in the main restaurant and the lovely Rasha could not do enough to ensure we always enjoyed dining there.
A very big thank you to Mr Hassan who ran the Beach Restaurant and Felucca Fish restaurant and his lovely staff: our beloved Mounier, Shawlky and Said – what a credit these guys are to the hotel. Please do not be put of by having to pay at the Felucca, it is so reasonable, the views at night to die for and the fish just amazing.
The Indian Restaurant and the Mediterranean Restaurant both offered excellent menus and the food was always fresh, well cooked and presented. The Chef in the Indian Restaurant took the time to come and see us, he is from India and the cuisine in this restaurant, was even better than our last visit. There were 2 new managers in these Restaurants, and there operational approach needs reviewing as it let the ambiance of these restaurants down.
Entertainment: Very subjective and a matter of personal taste, we found the entertainments team excellent and appreciated that they are trying to entertain a mixture of nationalities who all have different senses of humour. Really appreciated the special day time show on Easter Sunday – a big thank you to the wonderful Jerry. We also enjoyed the different singers every evening on the main terrace, especially the Friday night singer who we had seen the previous week in El Gouna – lovely to be able to get up and have a little dance.
Bar Staff – the bar staff across all the outlets work exceptionally hard and the hotel offers a very good selection of drinks – big thank you’s to Ali, Moustafa and Youssef – you guys ensured our glasses were never empty and kept us entertained.
We had a wonderful holiday, the management at this hotel have got so many things right, they are always present and approachable from the General Manager Mr Gouda and the lovely Mr Rafeek, they are there in the background to ensure everything is running smoothly and yet take the time to have a little chat with you. You arrive at this hotel as guests and leave as friends.
Thank you to everyone, for our wonderful holiday, hope we will be back again later this year.
The Jobson Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Family Jobson!
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We are very pleased that you have chosen our resort again for your family vacation and had a great time with us. Thank you so much for your feedback on TripAdvisor.
We do hope that we can welcome you soon again in your second home SUNRISE Grand Select Crystal Bay Resort and make your next stay with us even more enjoyable.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.