Stayed in room 222 from 8th to 19th February 2013. We have stayed in better hotels (Evansons, Banyan Tree etc) and worse but this one stood out as great value for money! Very clean with really helpful staff. Had a great laugh with Yousif at the pool bar. We had a "who can speak the most languages competition" with him every day but trumped him with our Welsh! Mohammed (lifeguard) at the pool was extremely helpful and Mohammed in the lobby bar is the best!
Food was good everywhere in the hotel but DO NOT go to the restaurants next door at the Mamlouk Palace, food was extremely grim, so stick to the Mediterranean and Massala which are both excellent, with great service (Amr).
Room was good size, comfy beds, well stocked with all you could need and cleaned well every day.
It was also great to see a hotel that takes care in the quality of the water in the swimming pools, tested daily and very clean!!

In fact the only thing that we could complain about is the wind, a norm for this time of year, no fault of the hotel!!

We will most certainly return to this hotel which prides itself on quality.

My partner and I stayed from 12th to 22nd February - being our first holiday it really set the bar high! Would really recommend the place.

Wouldn't recommend the fish restaurant, we went for valentines day as they were offering other foods as we don't like fish, but the service was absolutely terrible, maybe it was just over booked that night and the staff weren't briefed properly but nobody seemed to know what they were doing. It was a shame as the restaurant was laid out beautifully, don't blame the staff as they all work very hard - maybe a managerial problem.

Putting that aside everything else was absolutely fantastic, completely overshawdowed the valentines night. As i've said the staff were incredible - think they could do with more time off than they already get. Mohammed and A.Badie from the main lobby bar were absolutely fantastic, made the evenings so much more fun. Were very helpful and kept us laughing. Youseff at the pool bar works very hard too and was always lovely to chat to. Amr who seemed to work everywhere was a very lovely and helpful person.

The animation team were always up for a laugh to, and always stopped to chat - lovely bunch of people they all were!

All in all a wonderful holiday - if visiting and have any issues, always speak to the hotel concierge girls (Susan and Yulia) very helpful and always had time for you.

Just returned fron a week at this hotel and everything about it was great.
The only drawback is the windy conditions at this time of year.
If you can get a Wind Break around the Pool then you are fine if not go to the Beach where it is more sheltered from the wind.
The Hotel is really good and the All Inclusve food in the main restraunt is the best I have experienced.
Definatly a return visit in the Autumn

Very late review from me, we visited in Dec 2012.

Welcome was exceptional, golf cart to room, didn't touch our bags once, room was filled with champers and chocolates and a huge basket full of fruit, these got replenished every single day!

Stayed in an executive suite with private pool, fabulous room, 2 bedrooms both spacious and immaculate. Bathrooms were beyond beautiful. Private pool got cleaned everyday along with the room, our garden area was very well maintained as well. Private beach was managed beautifully especially by Alaar who is without doubt the most lovely man i have ever met. If you do read this Alaar i hop you and you fiancée have got married and i do truly hope you all the best in your future. The staff here could not do more for you and deserved every tip we gave!

The entertainment was perfect for us, live music every night, All Inclusive was fantastic and the cocktails were some of the best i have ever tasted! The food is what you expect from a hot country, lots of salad and fish/meat stews.

They are A LOT of Eastern Europeans at the resort and you either accept and embrace this or isolate yourself.

Fantastic hotel, fantastic service and fantastic atmosphere! Please book this if you want a relaxing break with fabulous service!!