My partner and I stayed from 12th to 22nd February - being our first holiday it really set the bar high! Would really recommend the place.
Wouldn't recommend the fish restaurant, we went for valentines day as they were offering other foods as we don't like fish, but the service was absolutely terrible, maybe it was just over booked that night and the staff weren't briefed properly but nobody seemed to know what they were doing. It was a shame as the restaurant was laid out beautifully, don't blame the staff as they all work very hard - maybe a managerial problem.
Putting that aside everything else was absolutely fantastic, completely overshawdowed the valentines night. As i've said the staff were incredible - think they could do with more time off than they already get. Mohammed and A.Badie from the main lobby bar were absolutely fantastic, made the evenings so much more fun. Were very helpful and kept us laughing. Youseff at the pool bar works very hard too and was always lovely to chat to. Amr who seemed to work everywhere was a very lovely and helpful person.
The animation team were always up for a laugh to, and always stopped to chat - lovely bunch of people they all were!
All in all a wonderful holiday - if visiting and have any issues, always speak to the hotel concierge girls (Susan and Yulia) very helpful and always had time for you.