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“Good time but could do better” 4 of 5 stars
Review of Sunrise Grand Select Crystal Bay Resort

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Sunrise Grand Select Crystal Bay Resort
5.0 of 5 Resort   |   Safaga Road, Hurghada, Egypt   |  
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Hotel amenities
Special Offer
Book 7 nights and get 35%
Ranked #7 of 175 Hotels in Hurghada
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Good time but could do better”
4 of 5 stars Reviewed February 13, 2013 via mobile

The first mention has to go to Mohammed in the pyramid bar possibly the hardest worker in the hotel his level of service is impeccable in every detail. We could not thank him enough for all the effort he put in over are holiday and really did make it special .A lot of the staff are very friendly (usef in the pool bar and the guy in the. cocktail bar aswell sorry too many names) however some are extereamly creepy.

We spent two weeks over here now the biggest moan we had was being woken up every morning @ 7 am because of a football team staying in the hotel. Now the hotel was not even half full I would have though someone in management ( as there is more than enough of them doing not a lot) would have thought to have put them in the same block together. Nope even worse was the morning they had a lay and then getting woken up by members of staff arguing loudly outside our room .not acceptable in even a 1 star hotel let alone a five star. The management are not very good at dealing with complaints. When going to reception And asking to speak to a manger being laughed at by the receptionist is not what i Expect to here and then for him to try and tell me half 7 is not early .excuse me sir but its my holiday i have paid for the room if i choose to sleep in till 9 thats my choice and do not expect to be disturbed by others especially staff . The Tomas cook rep was extreamlly helpful and friendly the excursions to Luxor overnight and on the speed buggies through the dessert were well worth it .

The hotel is extreamly clean and the people doing the rooms were good putting towl art on the bed everyday , checking everything was ok and then bringing you chocolates. A lot of positives about the hotel but they just need to fine tune things.

Food was good in the restaurants in the hotel ( the medditerain is the best) but be warned if you eat at the restaurants in the next door hotel do not eat at the Italian possible the worst food I have ever eaten. Serious serious serious dont even bother. The buffet is good some really good food but does get a little repetitive after two weeks ( as in any all inclusive) . Breakfast was really nice but by the end of the trip i was dying for a proper pork sausage and a proper slice of bacon.

Our room ( 507) was nice very big could do with some like soft furnishings just to fill the room and utalise the masses of space. Also sound proofing needs to be looked at on the second week it was an Egyptian holiday now that's fine but I don't appreciate after returning to my room at 1 am to be kept awake by screaming children running round dragging furniture and trying to get though the door between the room.

Also be careful around the pool when wet it is so dangerous by partner slipped on the edge of the pool and hit her head. Not very well designed flooring to have around a pool also warning if you like to sleep by the pool the animation team play the music very load it didn't bother us but best to sit on the beach if u don't want to be disturbed .

The spa treatments are really nice good value for money.

Overall it was a good holiday just a shame a few things over shadowed certain aspects of it

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, March 10, 2013
Dear guest,
We would like to thank you for sharing your holiday experience – it is very important for us to know the things where we can improve ourselves. All your comments are forwarded to the corresponding department heads for further actions.
It will be a pleasure to welcome you back in SUNRISE Grand Select Crystal Bay Resort and make sure that you have a comfortable and enjoyable stay.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
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English first
Cheltenham, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2013

We stayed at the Crystal Bay Resort for a week in January and my biggest regret is that we didn’t book two weeks! It’s absolutely amazing!
Check in was smooth, quick and very pleasant. We were welcomed with smile and a cold drink.
Room was very specious and spotlessly clean. Beds were really comfortable and big, the best sleep in the hotel ever. There was a small sitting area and a balcony with two chairs and a small table and view on the pools. Bathroom was quite big as well, with a large shower.
We booked via Thomas Cook and stayed on all inclusive bases so we could eat and drink in all the bars and restaurants in all three hotels. What a choice! Our absolute favourite restaurant was Mediterranean Restaurant and we loved the Indian Restaurant, both located in the Crystal Bay. We tried the Mexican restaurant in the Malmouc Hotel, but we were not that impressed. The Main restaurant in the Crystal Bay was excellent. We had there breakfast every morning, lunch and two dinners. The selection of food was very good, everything always fresh and plenty of it.
However, the absolute best about the Crystal Bay is the service. All staff is just amazing! They made our stay special. All of them are smiling, always very polite and happy to help. Ahmed in the Main restaurant greeted us every morning for breakfast and always asked about our plans for a day. Mohammed Sabry in the Lobby Bar is one of the nieces waiters, always professional, helpful and going an extra mile to ensure we had a good time. And Mahrous in the Cocktail Bar – what an amazing barman! His cocktails are out of this world. We never had to ask or wait for a drink. With live music every evening and Mahrous cocktails it was our favourite place in the hotel  I should also mention Ibrahim in the Lobby bar, barman from the Pool Bar (shame on me, I forgot his name) and all the animation team who kept us entertained throughout the day and evening. They even got me to join belly dancing lessons!
I could go on and on but … let me just say that we are planning to go back to the Crystal Bay in October, we loved it that much!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 20, 2013
Dear Guest,
We are happy to see that you had an unforgettable stay in our resort. We would like to thank you for sharing your vacation experience.
We do hope to have the honor to welcome you again in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us even more special.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 10, 2013

Had a fantastic time made special by the friendly helpful manner of all the staff. They were all eager to please, very friendly and good at what they did. Omar in the main restaurant really treated us a a special couple, but you could see that he was the same with everyone else. Nicole in reception was excellent as was Bassem the Thomas Cook rep. We were subject to a handbag snatch in Hurghada but that was nothing to do with the hotel. The local people helped us to get back to our hotel and the taxi driver refused to take any money from us, (or the locals who offered).This was our first all inclusive hokliday and we were not disappointed. We stayed in room 117 which was sunny for a lot of the day especially the mornings. It is close to the pool bar and occasionally we heard the speakers at the mosque. So many members of staff were helpful and friendly it is a shame not to mention them all. I have stayed in more modern and slightly better hotels but never had the excellent service from staff that we received here.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 20, 2013
Dear Mr. Jim H,
We would like to thank you for your positive feedback about our resort. We are very happy that you had a good vacation with us.
We hope that you can forget the bad situation that happened in the city and you remember the helpful Egyptian people who will do anything without getting money for it.
All inclusive vacations are very popular now. We are happy that you enjoyed the system in our resort and hope we can welcome you again in your “second home”
With best regards
The hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brinkworth, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2013

We arrived at the Sunrise Crystal Bay early evening of the 29th Jan, we were greeted and welcomed to our rooms. Travelling with a disabled Mother can prove interesting, not here, they bent over backwards, get this, try this, move to our disability rooms all less than in 24 hours - Where am I - Eygpt? Yes, what an impressive Guest Relations Department, headed by Susan and her excellent team, Yulia, Carole and Nicole, that is what I would call guest relations, nothing is too much trouble.
The Masala Chef was amazing, cooking you what Indian food you liked - Great could eat there for the whole 10 days!
Yoesuf in the Pool Bar, great cocktails, what a nice chap and pleasing to the eye!.
The Chef at the Beach Bar, great chilli salads! Thanks for making our time a pleasure.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 20, 2013
Dear Mrs. Alison,
We are very happy that you have chosen our hotel for your vacations. We would like to thank you for sharing your positive comments - your high evaluation of our hotel and the staff is very much appreciated.
To read that you and your lovely mother had an unforgettable holiday is what we work for.
The entire team of SUNRISE Grand Select Crystal Bay Resort will be looking forward to welcoming you again in your “second home” under the welcoming Egyptian sun.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 6, 2013

Lovely hotel and staff. Food in buffet restaurant nice.Masala and Mediterranean restaurants superb. Rooms and hotel are spotlessly clean. Heated pool is like a bath. Barter with sales people around the pool as they start high. One criticism is that they never asked if I had any injury when selling a massage and the Thai masseur does not speak much English.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 20, 2013
Dear Guest,
We would like to thank you for your feedback about our resort. We are happy that you enjoyed your stay with us.
We hope to have the honor to welcome you soon again in your “second home” SUNRISE Grand Select Crystal Bay Resort.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 29, 2013

Stayed at Sunrise Crystal Bay on 2 occasions. New Year 2011-12 and Christmas and New Year 2012-13. Cannot explain our pleasure at going back, It was like coming home. Many staff remembered us and new staff made us feel as if we had never been away. We have nothing but praise for the resort, it is the best we have ever stayed at. Staff are excellent, friendly yet remaining polite and always willing to help. Special mention to Sayed, our room (105) cleaner. He was always available if there were problems. A big thank you goes to Yulia who managed all our requests with a smile. This resort has many facilities for the disabled traveller including a lift, ramps and rooms near the pool and main building. All in all, EXCELLENT. Thank you all.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 1, 2013
Dear Mrs. Margaret,

Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The hotel management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

My girlfriend and I travelled to Hurghada on the 11th to the 22nd January 2013 on the advise of our Thomas Cook travel agent who booked our holiday. We didnt know what to expect as neither of us had been here before but from the very first day that we checked in to our last day we were amazed by how helpful, efficient and friendly all the staff were. The gardens were beautiful and very well maintained, as were the pools and the beach. The reception, bar and restaurant staff were always on hand and willing to help or top up our drinks. The cleaners did an amazing and thorough job and all of this was run like clockwork by the friendly management. We joined in on a few trips provided by Thomas Cook and would highly recommend the Scuba Diving and the fantastic trip to Mahmaya where we snorkled in the open sea.

Room Tip: We were in room 219 and it was perfect. it was a deluxe room and very spacious with a fantastic show...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, February 1, 2013
Dear guest,

We are very pleased to know that you had a wonderful time in our hotel, we appreciate such a high appraisal of our staff.

We would be very happy to welcome you again in SUNRISE Grand Select Crystal Bay Resort and make your next stay with us even more special.

With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Grand Select Crystal Bay Resort

Address: Safaga Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#5 Romantic Hotel in Hurghada
#6 Luxury Hotel in Hurghada
#6 On the Beach Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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