The first mention has to go to Mohammed in the pyramid bar possibly the hardest worker in the hotel his level of service is impeccable in every detail. We could not thank him enough for all the effort he put in over are holiday and really did make it special .A lot of the staff are very friendly (usef in the pool bar and the guy in the. cocktail bar aswell sorry too many names) however some are extereamly creepy.
We spent two weeks over here now the biggest moan we had was being woken up every morning @ 7 am because of a football team staying in the hotel. Now the hotel was not even half full I would have though someone in management ( as there is more than enough of them doing not a lot) would have thought to have put them in the same block together. Nope even worse was the morning they had a lay and then getting woken up by members of staff arguing loudly outside our room .not acceptable in even a 1 star hotel let alone a five star. The management are not very good at dealing with complaints. When going to reception And asking to speak to a manger being laughed at by the receptionist is not what i Expect to here and then for him to try and tell me half 7 is not early .excuse me sir but its my holiday i have paid for the room if i choose to sleep in till 9 thats my choice and do not expect to be disturbed by others especially staff . The Tomas cook rep was extreamlly helpful and friendly the excursions to Luxor overnight and on the speed buggies through the dessert were well worth it .
The hotel is extreamly clean and the people doing the rooms were good putting towl art on the bed everyday , checking everything was ok and then bringing you chocolates. A lot of positives about the hotel but they just need to fine tune things.
Food was good in the restaurants in the hotel ( the medditerain is the best) but be warned if you eat at the restaurants in the next door hotel do not eat at the Italian possible the worst food I have ever eaten. Serious serious serious dont even bother. The buffet is good some really good food but does get a little repetitive after two weeks ( as in any all inclusive) . Breakfast was really nice but by the end of the trip i was dying for a proper pork sausage and a proper slice of bacon.
Our room ( 507) was nice very big could do with some like soft furnishings just to fill the room and utalise the masses of space. Also sound proofing needs to be looked at on the second week it was an Egyptian holiday now that's fine but I don't appreciate after returning to my room at 1 am to be kept awake by screaming children running round dragging furniture and trying to get though the door between the room.
Also be careful around the pool when wet it is so dangerous by partner slipped on the edge of the pool and hit her head. Not very well designed flooring to have around a pool also warning if you like to sleep by the pool the animation team play the music very load it didn't bother us but best to sit on the beach if u don't want to be disturbed .
The spa treatments are really nice good value for money.
Overall it was a good holiday just a shame a few things over shadowed certain aspects of it