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“Beautiful grounds, large, spacious, pool suites amazing!” 4 of 5 stars
Review of Sunrise Grand Select Crystal Bay Resort

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Sunrise Grand Select Crystal Bay Resort
5.0 of 5 Resort   |   Safaga Road, Hurghada, Egypt   |  
Hotel website
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Hotel amenities
Special Offer
Book 7 nights and get 35%
Ranked #7 of 175 Hotels in Hurghada
Certificate of Excellence
Almeria, Spain
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful grounds, large, spacious, pool suites amazing!”
4 of 5 stars Reviewed December 19, 2012

Reception impressive, reception service friendly, polite and helpful.
Rainbow Restaurant breakfast terrace lovely, breakfast great selection and choice.
Lobby bar and outside terrace with live music every evening, shisha pipes $3 don't pay the waiter for shisha in cash, he charges you more, put in on your bill.
Mediterranean A La Carte fantastic.
Lunch okay at the Sunrise pool bar, Egyptian food disappointing.
The pools and gardens are well kept but we didnt use them, we stayed at the beach to have fun with Mohammed who delivered fresh beach towels everyday and Alaa who is the friendliest bar man ever. These 2 members of staff are very special.
Rooms spotlessly clean, massive and ideal for a relaxing (feels like, a villa holiday) lazy time.
Overall fantastic honeymoon!
Visit Starfish Restaurant in Hurghada, shuttle bus from hotel. Nice shops around this area too, especially Mohammed has fantastic paintings. You will find him if its your style.
El Gouna for a classy evening out but with relaxed atmosphere, shows at the marina Fridays.
Scuba diving or snorkelling is a must!
Just brilliant!

Room Tip: Book a pool suite, although the pool does not get much sun this definately made our holiday! Some re...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 24, 2012
Dear Mr. Jagger,
We would like to thank you for sharing your holiday experience – it is a pleasure to know that you had brilliant time with us.
It will the honor for us to welcome you back home in SUNRISE Grand Select Crystal Bay Resort to make your next stay as comfortable as possible.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,553 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Caersws, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed December 18, 2012

I am not one that pays much notice to other opinions always thought you should judge yourself, however this is our view.

Good points - Nice hotel and the use of other hotels made a big difference,being able to use our all inclusive in those hotels.

Staff very friendly and clean rooms.

Bad Points - This is not 5 star food ,very boring and cater more for Germans,Russians and Egypitians worst food in 40 years of travelling.(By the way the Russians guest are not nice people-very arrogant)

Pool area more like a 18 -30's disco most of the day,ear plugs did not help if you wanted a peaceful day, we had to leave the pool just for some peace and quiet. Not what we signed up for and not a cheap holiday. Would never consider going back to this hotel even if it was free.

Room Tip: As far away from the pool area as possible if you want to use your balacony.
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 17, 2012

We spent 1 week at this hotel (friday 30/12/12 till friday 7/12/12) 2 adults age 52 + 49.

On arrival we were given a drink and a warm towel to freshen up while our room was sorted and then our cases taken there while we had something to eat (main restaurant open till 10.30pm) Room was spacious, clean well stocked with smellies (soaps, shampoo ect) fridge had plenty of soft drinks in it, lots of towels and the air conditioner was great.

Loads of sunbeds to choose from, the pools were lovely and gardends well kept. The hotel was spottlessly clean and we had some great towel art left for us by the young man who cleaned our room.

The staff were lovely, so friendy and polite and always dressed smartly. Yousif at the pool bar always had our shandy's ready when he seen my boyfriend on his way over there :-) Remon from the lobby bar was really nice, he took time to speak to us (and all the other guests) every night whilst we were sipping the amazing cocktails. Qenawy (hope i have spelt that right) and Rede from the lobby bar were 2 of the most polite people we have ever met, always smiling and never left us without a drink. Also Mahammod from the main restaurant (think there were a couple with the same name, but i mean the young man with the curly hair and the lovely smile) if he spotted me coming back with my plate he used to come and take it off me and carry it to the table for me, he was so polite.

We went to the next door hotel to the Mexican Al a carte reataurant and once again the staff were really polite and the food lovely. We also ate at the Indian Al a carte restaurant twice, the food was to die for and once again the staff were lovely, friendly and so well mannered.

We only went over to the shops twice, but we weren't hassled to much. I noticed on one of the reviews somebody has said " they never went outside the hotel because of the crime" !!!!!!!!!!!! Only thing saw outside was the traffic and a few people taking a stroll to the shops.

All in all we had a lovely time and couldn't find fault with anything. Thankyou to all the staff for a lovely holiday. From Tina + John

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 24, 2012
Dear guest,
Thank you for your positive comment – your high evaluation of our hotel and staff is very much appreciated.
We are glad to know that you had lovely holidays in SUNRISE Grand Select Crystal Bay Resort and are looking forward to welcoming you back home.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 17, 2012 via mobile

We had mixed thaughts on staying in this hotel because of some of the reviews but we could not fault it on bit! As soon as we was arrived we was greeted at reception checked in and shown to our room and had our cases braught up 2 us. We had a welcome pack of fresh fruit left for us and drinks in the mini bar. The rooms was lovely and clean and the maids come every morning and made the beds and left fresh towels also at night they come round to check everything was okay! The pool area was always clean and you got beach towels for the beds which you got everyday from round the pool, there are plenty of sunbeds. The main buffet restaraunt had lots of choice of different foods but you could also book in the a la carte which was part if the all inclusive the indian and meditrainian in our hotel and different ones from in the hotels next door mamlouk and sunrise gardens. All the staff was really friendly and so helpful if you needed anything especislly the waitresses in the lobby upstairs, the reception staff, managers and in the buffet restaraunt! They all couldnt do enough for you. This was our first time in egypt we would definatly go back to this hotel and recomend it to anyone! It is 5*.

Remember your £13 for ur visa at the airport. We took egyptian pounds but didnt need to change it really as most of the prices in shops and trips was in english.

We went quad biking and to mahmya beach which we would also recomend! Maymya is just like being at the carribian.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 24, 2012
Dear Guest,
We are very pleased to get such a positive review; it is great that you are happy with your stay and we would like to thank you for sharing your impressions.
All the team will be happy to welcome you back home in SUNRISE Grand Select Crystal Bay Resort to make your next holidays an unforgettable experience.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Truro, Massachusetts
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 16, 2012

Having read some of the comments on here i was a little aprehensive about spending a week at this hotel, but i need not have worried. for starters this was by far the best all inclusive food i have had, and i have had many. The staff at the hotel could not be any more helpful and they always seemed to be happy and smiling, some i admit struggled with english but we always got there in the end. Julie from guest relations and the guys on the reception deserve a special mention for their service, always 100%. The hotel is truley inclusive even coctails are free, it was well worth paying £20 a day for the cabanas if you like peace and quiet, and the pool is really warm all in all a great experience, we will defenitley be returning.

Room Tip: There are suites available at an extra cost but the basic rooms were fine for us, plenty of room.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 24, 2012
Dear Ms. Jackie,
We would like to thank you for your kind feedback on your stay in our resort.
SUNRISE Grand Select Crystal Bay Resort team is waiting to have the honor to welcome you and your friends again in our resort and make your stay even more comfortable and enjoyable.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 8, 2012

My husband and I have just arrived back from a lovely two weeks at the Sentido Crystal Bay, Now called Sunrise Grand Select. The hotel was spotlessly clean in all areas, and the grounds are immaculate, with a lovely pool. The rooms were spacious, and were always very clean and often decorated with towel art and flowers. We only used the Indian Al a carte restaurant, It was so nice we went twice. Guests could use the restaurants in the other Sunrise hotels next door if they wished.
We have to say a big thank you to all of the staff at the hotel, as they made our holiday so special. Remon and his team of bar waiters could not do enough for us Yousif and Mahrous at the pool bar and all the team in the lobby need a special thank you . They were especially patient
with me whilst I tried speaking Arabic.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 9, 2012
Dear guest,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.

With best regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 7, 2012

We stayed at this hotel from 23 to 30 Nov 2012 and found the place to be spotless both inside and out, the housekeeping team do an excellent job. Sun loungers are plentifull both by the pool and the beach area and so nice to have a clean beach towel each day. Special thanks to two of the bar waiters/staff, Yousif in the pool bar and Mohammed in the lobby bar, you only had to smile and your drinks where on the table; all staff throughout the whole resort are very friendly & polite. We chose this particular hotel (Sentido via Thomas Cook) not only for the all inclusive package but as part of this package we could use the A la Carte restaurants as much as we wanted, unlike some that restrict you to once per visit; on arrival on Friday we found the earliest date we could get a booking for such was Monday, therefore for 3 of our 7 nights this facility wasn't available. We used the self-service buffet on the Friday the food was best described as mediocre and cold, after complaining on the Saturday morning we were found a booking for the Panoramic for 1830 that evening, a little early but very nice food; the Sunday evening we manged to book the Italian at the neighbouring Sunrise resort, the staff were surly and abrupt almost insisting that we had to buy wine and not have what was provided as part of our all inclusive, neither starter was what we ordered but we got on with it anyway, 1 main course was so undercooked the pasta was brittle and the other (lasagne) was still frozen in the middle, we did complain, the lasagne was taken away and nuked for a further 5 minutes in the microwave making it totally inedible.................we left and headed back to our own resort and the self service for some bread and cheese. The remaining 4 nights were spent 2 in the Panoramic & 2 in the Indian, both very nice, however we did notice that for 4 nights a least 1 of these restaurants was closed making it difficult to book and not leaving any choice of where to book. The breakfasts in the self service had everything you could wish for by way of breakfast fayre, but our favourite was the freshly cooked ommlettes (thanks Achmed). Linches we're taken in the pool/beach restauarant and had no complaints at all with either food or service.

We had every intention of returning to Crystal Bay again in 2013 perhaps for a longer stay, but are concerned that as it has now become part of the Sunrise group are standards going to slip ? After visiting the Sunrise resort next door it isn't the sort of place we would choose to stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crystalbayresort, Guest Relations Manager at Sunrise Grand Select Crystal Bay Resort, responded to this review, December 24, 2012
Dear Ms. Angie,
We would like to thank you for your feedback on your stay at SUNRISE Grand Select Crystal Bay Resort.
All your comments will be forwarded to responsible department heads for improvement.
The hotel staff is always doing their best to satisfy our guests and make their stay as comfortable as possible. It will be an honor for us to welcome you again in SUNRISE Grand Select Crystal Bay Resort.
With best regards,
The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Grand Select Crystal Bay Resort

Address: Safaga Road, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Hurghada
#5 Romantic Hotel in Hurghada
#6 Luxury Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 On the Beach Hotel in Hurghada
#7 Family Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sunrise Grand Select Crystal Bay Resort 5*
Number of rooms: 364
Official Description (provided by the hotel):
Enjoy the hospitality of Egypt. The 5 Star resort is located in a wonderful Garden Area and directly at the sandy beach with an own lagoon, which guarantee you a relaxing time. 20 km to Hurghada center and 15 km to the Hurghada International Airport provide you short distances during your vacation. ... more   less 
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Also Known As:
Sentido Crystal Bay Hotel Hurghada
Sunrise Crystal Bay Hurghada

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