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“Great Holiday - I would advise anyone to visit this resort!!!” 5 of 5 stars
Review of SUNRISE Holidays Resort

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SUNRISE Holidays Resort
5.0 of 5 Resort   |   Corniche Road | Touristic Center, Hurghada 185, Egypt   |  
Hotel amenities
Ranked #18 of 180 Hotels in Hurghada
Port Talbot, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
“Great Holiday - I would advise anyone to visit this resort!!!”
5 of 5 stars Reviewed March 3, 2013

The Hotel -
A little tired in one or two places but overall very good, extremely clean and always very very tidy. Everything worked as it should, access was easy to all areas. The hotel has a great layout, straight from the hotel to the beach, the sun beds and the lagoon. Never a problem getting sun beds, the staff on the beach were always there to accommodate us, they often stopped to chat and would reposition the beds during the day.The lagoon was a great idea, shallow enough around the edge, and deep enough to snorkel and dive in. The whole thing was open to the sea, and it even had access via a break under one of the bridges which made for some great snorkelling. The access point was also governed by a coloured flag system to advise swimmers of the conditions.
The staff -
Excellent service on arrival, we arrived late evening and had a limited time to wait before being taken to our room. The restaurants were still open and the variety/choice was really good.
We never do the rep meetings, but decided to do this one, it was amazing, it was held in the conference room, we were provided with drinks and then introduced to all the senior staff from the general manager to the head of cleaning staff. Very attentive staff in all areas, everyone showing great enthusiasm for the best customer service possible. We were told that if our bed was too hard we could have a softer mattress, we asked if we could change and this was sorted in no time. We had a minor problem with a door lock and again it was dealt with immediately. Mr Eslam at the reception desk was the most helpful hotel employee we have ever met, being from Swansea we wanted to see the Carling Cup Final, he tried to get to get it set up on the hotel televisions, and when he couldn't, he actually found a bar close by where we were able to watch the 'Mighty Swans'. The hotel even had control over a taxi service which was very reliable and very cheap.
The Restaurants and Food -
The restaurants were great with a huge variety from breakfast right through to late evening. Always hot and always fresh. The Al A Carte menu was available in the Mediterranean Restaurant as many times as you could book, we booked twice. But... after the first one, the food not being much different to the other restaurants we decided to cancel the second. We didn't say why but Mr Eslam questioned our decision and made a phone call - he then told us to go to the Arabian Nights restaurant the following night and ask for Chef Ashraf. We did this and the corrective response to the poor meal we experienced the night before was to be treated to a fantastic 3 course meal and Chef Ashraf oversaw the whole meal - the best service I have experienced in any restaurant anywhere.
This hotel and it's staff are dedicated to making sure that the guests are the priority, and it certainly paid off for us.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (619)
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English first
Sheffield, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 3, 2013

Just got back from a weeks holiday,we had a great time.The hotel is very clean,all the staff were very friendly and nothing was to much trouble,some of the rooms could do with some new furniture,but was kept spotlessly clean,The food was very good plenty of choice,we never had a bad meal something for everyone,The pool was very clean and lovely and warm plenty of lounges and windbreakers if you wanted one,The barman MAHAMOUD was fantastic very friendly and always bringing us great cocktails,...The entertainment was out of this world very very good entertaining round the pool during the day playing games and having fun and at night they put on a show every night in the jungle bar which stayed open till 2.We all had a great time and would stay here again......

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
268 reviews 268 reviews
55 hotel reviews
Reviews in 79 cities Reviews in 79 cities
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed March 2, 2013

Stayed in this hotel for a week for my Mums 50th birthday, went with the all inclusive option... Below are the positives and negatives of the hotel;

Location - real good location, a short walk from a busy road with lots of shops, Mcdonalds and the usual shops
Beach - Private beach which was nice, and like a lagoon, was nice getting sun beds outside our room which was on the ground floor, just odd with the sun, as the sun changes direction the shade does too
Food and drinks - I enjoyed the food, good variety and to suit different tastes, non alcoholic drinks were good, the usual, lots of bottled water which was nice too.
Tv in the room - We didnt go on holiday to watch tv, but every evening on the tv at 9pm a good English movie was on, was nice just chilling in the room watching a film
Adult only hotel - A nice touch, no screaming/crying kids

Negatives;

Staff - Were okay, some were rude, some never smiled, some didnt like it when ordering drinks and they had to do some work, Management seemed friendly though
Spa - pathetic and a joke, paid a lot for a hamaam and massage, was rubbish, Mum didnt like hers either, dont be fooled by the discount they offer you on the beach, its a joke
Room - Small, very small! No way 5 star more like 3 star - when did a 5 star hotel have a single bed?, but clean however we had issues with our shower, kept over flowing and leaking all over the floor, we reported it so many times to the hotel reception but were always ignored, and they did nothing but then finally half fixed it two days before we were going to leave
Charge for wifi - A 5 star hotel in Egypt charging for wifi is a joke, not even in the lobby... Not 5 star at all!
Lifts - One was out of order the other one was real slow


I wouldnt ever go back to Egypt, nor would I ever go back to this hotel...

Room Tip: Ground floor
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Tallinn, Estonia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 1, 2013

I enjoyed my stay at SHR.
Food/restaurants - the variety of food was great and the food itself very well prepaired. As well it was very good that there were more than couple restaraunts where you were able to eat. It did not get repetitive and boring.
Stuff - Alltought on our arrival there was a missunderstanding with the rooms, the stuff was always smiling and helpful when needed. The roomservice was fun too: everyday there was an interesting animal from towels made on the bed making us smile even more.
Animation Team - all day every day were like on Duracel batteries: running, smiling, communicating, entertaining, organizing activities etc.
Room - Our room, suite, was to the street side, with a balcony, sixth floor. Alltought the view was not so fantastic at it would have been if it would have been on the sea, it was still interesting. The room was greate and had all the nessesary comforts.
All the holiday - it was an incredibly relaxing and best holiday in a long time for me. Full of positively charged people, smiles, relaxing and geting to know new culture.
Plus the weather was excellent!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2013

At best, the Sunrise Holidays Resort is distinctly average.

Our first impressions from when my wife and I checked in at the lobby were that the hotel was tired-looking. This theme continued into our room. Whilst we were on the top floor which gave us a good view of the sea, the room is in serious need of modernisation. We decided to give things a chance and hoped that, although it looked fairly old, it might be one of those places that turned out to have some character. As it turned out, Sunrise Holidays Resort is shabby without the chic. Examples of the sorry state of affairs include old tiles and grotty grouting, cling film wrapped around the vents in the ceiling in the bathroom and a hole around the door handle to the bathroom.

This theme continues in the bars and the restaurants. The food is average and the menus have no imagination. Granted you won't starve, but the offering does not inspire you to try something new and different. No matter what the theme of the evening in the El Sol or the Arabian restaurants, at least 90% of the food was the same for lunch and dinner - rice, boiled vegetables, very dry meat, chips, etc. Strangely enough, there wasn't a falafel in sight all week, even on the Lebanese evening!!!

Despite all of that, our main purpose in visiting Hurghada was to escape from the sub-zero UK temperatures and get some sun but with a relatively short flight from home (5 hours). Whilst we realise that you get what you pay for, there are some basic standards that one absolutely expects. Primarily these relate to food hygiene and customer service.

In terms of food, we were at the Tex Mex evening (nothing really Texan or Mexican about the menu) at the El Sol. There was a chicken station and a chef dropped a piece of chicken on the floor and picked it up and put it back on the grill!!! We asked to see the head chef who, to his credit, immediately apologised. But then, after speaking to the culprit, he said that he had thrown the piece in the garbage. We told him this was not the case and is unacceptable in a food establishment. He could do nothing other than apologise, although it obviously left a bad taste in our mouths and put us off our bland dinner.

All in all, the weather was great but the establishment poor. We were unable to reconcile the 5-star rave reviews for this place with our experience. Unfortunately, this has made us wary of giving too much credence to the reviews which have usually been very accurate in the past.

Room Tip: Higher floors have a better sea view
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kingston upon Hull, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2013

Me and my best friend returned home from this hotel on the 15th of Feb 2013, what can I say? TThis was the best holiday we have been on together!! From the moment we walked into the hotel we was greeted by so many differnt staff who was all very welcoming. Our room was a lovely, clean room with 2 single beds with a lovely view of the beach! The food was beasutifully cooked with so many different varieties to choose from the minute breakfast was served up untill your evening meal. Yum! The beach and pool was always immaculately clean with plenty of sun beds. The animation team was fantastic!! Always had time to talk to you and get you involved in whatever they had planned, be it round the pool, beach or during the night entertainment. Cancan, Gemma, Afef, Donga, Alyona, Zizo and Vika make a great team!!! Always making the days and nights fun by dancing, involving you in games if you want to and just generally been a bunch of crazily funny people! Never laughed so much in my life! All the staff in the hotel are friendly, always smiling and saying hello as you pass them. You could gaurantee that you would see Maya walking round the hotel all day making sure the guests didnt have any problems with there stay, but also fixing them if you did. I would definately reccomend this hotel to anyone that visits Egypt, the hotel is clean, the food is very nice and all the staff are friendly! What more can you ask for?

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 28, 2013

Just returned from one of the best holidays Ive had.Rooms were large ,we had 2 double beds and was spotless as was the rest of the hotel,some areas were looking a bit tired but have stayed in nicer hotels that are not as clean !Food was suprisingly good and a wide variety,with 3 restaurants in the evening to choose from all with different menus.The staff at the hotel were so helpful and friendly,nothing was too much trouble.The animation team worked so hard and made our holiday,they were so funny and entertaining.We also met a lot of lovely people which made the holiday fantastic,the English guests were so friendly !Trips we did were quad biking in the desert(not for the faint hearted) was 22km round trip on the bike over rocky and bumpy desert,my husband loved it though.We also did a 2 day ,overnight trip to Luxor which was a long 5 hour coach ride but well worth it.I will definately be recommending this hotel to family and friends we had a fabulous time.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SUNRISE Holidays Resort

Address: Corniche Road | Touristic Center, Hurghada 185, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Spa Hotel in Hurghada
#10 Top resorts Hotel in Hurghada
#13 Family Hotel in Hurghada
#13 On the Beach Hotel in Hurghada
#16 Luxury Hotel in Hurghada
#17 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — SUNRISE Holidays Resort 5*
Official Description (provided by the hotel):
Welcome to SUNRISE Holidays Resort. This resort is located only 500 meters from downtown. It gives you the relaxing retreat with our private island and will guarantee you an unforgettable atmosphere and the active night life of Hurghada's downtown. The resort is located at the Corniche Road in the center of Hurghada. The distance to the Hurghada international airport is approx. 5 km. ... more   less 
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Also Known As:
Sunrise Holidays Hotel Hurghada
Sunrise Holidays Hurghada

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