This was our third visit to this hotel. The first was in 2006, second in 2008.
It has had a facelift since we last came and they have done a wonderful job.
As we have stayed here previously we were upgraded to a superior room with a fantastic view of the lagoon.
The rooms are spacious, clean and have plenty of storage. Tea and coffee making facilities, bathrobes, air con, flat screen T.V with movie channels in English. Large balcony with lounger, chairs and glass table. Free safe, hairdryer and toiletries if needed.
Laundry service is available if needed. We didnt use it but spoke to a couple that did and they said it was excellent and well worth the money.
We took our 12 year old son with us but from next year we believe the minimum age will be 15 years old.
The lagoon area is lovely and we felf it was one of the best things about the hotel. There is a pool but we liked the lagoon area better. The staff around the resort couldn't do enough for you. They would carry your towels for you to your sunbeds and set them up where you wanted.
There is activities going on throughout the day if you want it. Vollyball, bowls, darts etc... You were not expected to join in so there was no pressure off the animation team. They worked really hard at keeping everyone happy.
Evening entertainment was outside near the pool. Again they worked hard on the shows, we only saw a couple as we liked to sit in the lobby bar in the evenings.
The lobby bar has a relaxed atmosphere with background music playing. they used to have entertainment in the lobby bar on our previous holidays (singer playing the piano) but they didn't have any entertainment this time. BRING IT BACK PLEASE!!
The bar staff are friendly and chatty. Good table service.
The food was of a very good standard and choice. We have stayed in many All inclusive hotel and this is one of the best for food. When we came in 2008 we noticed that the food was not as good as it was in 2006. Credit to the Head Chef he has turned it around and it is back to a very good standard. He should be very proud of his menu and staff. We found each evening was different and with plenty of choice. We really enjoyed the Sunday roast dinner. He even did yorkshire puddings!
A nice touch was that on Sunday afternoon, we had a letter pushed under our room door to remind us that it was Sunday roast dinner that evening!
There are 4 restaraunts, one being A La carte. One was closed due to being refurbished.(near the beach)
We ate in all three that were open. Enjoyed all of them. We did prefer the upstairs one better as it was quieter.
Head chef would walk round each one, speaking with the guests to ensure everything was okay. I commented that i found the hard boiled eggs in the morning a little too hard for me, I like my egg soft boiled. He said that all I needed to do was ask in the morning for them to do me one to my liking and it would be done. He was more than happy to make anything you wanted.
The omletes were very tasty and done as you requested. Lots of choice each morning for breakfast. Even fresh pancakes if you wanted.
At lunch time we tended to eat at the bach bar. You could go into the main restaraunts but we didn't. At the beach bar they served Burgers, kebabs, hotdogs, fries, sandwiches, salad, cakes, fruit and best of all freshly made Pizza.
We loved the Pizza! It was made to your liking with a choice of toppings. Done in a kiln oven outside. They were really good!! We had one every day for our lunch.(good job we were only there for a week!!)
As returning guests we were invited to a Managers dinner night. This was lovely, we were able to discuss the changes that have been made and give our feedback. The management really listened and some of the suggestions made were acted upon right away.
We really had a great week at this hotel I cannot praise the management enough. They made us feel really special and welcome. All the staff went out of their way to help. Nothing was too much trouble.
A specail thanks to Head chef, The beach lads and our housekeeper for keeping our room beautiful.
Thanks to the Front of house manager for going out of your way each time you saw us to make sure we were having a good holiday.
We will be back soon to stay at your lovely, well run hotel.
High floors have better views, ask to overlook the lagoon. Also ask for large balcony. Rooms overloo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.