We're staying in the hotel right now for the Eid holiday. Sadly, the hotel leaves much to be desired.
Since we're Marriott Rewards members, we opted to reserve our room using our Rewards points. The reservation process was fine, efficient and we had no issues at check in, except that they forgot to ask us for a credit card for incidentals. I had to go back down to the front desk after getting to our room, to set up the account. Inconvenient, but minor issue.
Our room has a nice view overlooking the pool and ocean. We're in room 548. We're high enough to not hear noise from the pool area. I would recommend not getting a lower floor room.
The rooms and hotel in general are in terrible need of renovation. Nothing has been done to this hotel since it was built, which we would guess was in the early 90s. The bathroom in particular has issues...no water pressure, the side of the tub is falling off, no curved shower rods and the curtains do not extend the full length of the shower, the shower head needs to be replaced, the flooring throughout the room is in terrible shape and quite dirty in corners.
The beds are comfortable and have "Marriott" linens. The flat panel screen is nice and works well.
Internet is ok, but the wireless charge is too high. The wired charge is better, but the cable is too short and I'm sitting on the edge of the bed as I write this review as the cable barely reaches my laptop sitting on my lap.
Food is quite ok. We found dinner in Sharouk very good last night. Breakfast was just ok this morning.
The worst thing about the hotel is water. A 1 liter bottle of Evian is 50LE plus 12% service charge. That's over $10.00 US Dollars a bottle and you can't drink the tap water here. Further, we couldn't find a less expensive option anywhere in the hotel. Nestle or Dasani, which are bottled in Egypt do not exist in this hotel. They also cost 1/5 the price. I paid for 2 bottles, because we have a 4 year old, and don't have a choice....but I couldn't let anyone else not know. So please....get your water at a local supermarket and carry it into the hotel. I'm going out tonight to find water.
Both my wife and I visited the spa today for massages. Both were just ok. The noise level outside the massage rooms is terrible. You can hear everyone in the sauna/steam/jacuzzi areas and those areas have a terrible echo. Pricing for massages is typical of a Marriott.
The kids club (they call is Animation Program) is ok, but many people drop their kids and go. We only saw 2-3 staff members to 20-30 kids, which isn't enough when some are under the age of 5. We wouldn't let our son play in there without us as the primary language spoken is Arabic, and he's an English speaker. It's a small room, but there is a flatscreen tv, games, is clean and has an outdoor playground next to it.
The beach is ok. It's small, but we had a good time playing there in the sand. The pool is very nice and we spent the entire day sunning, swimming and eating lunch. It was not crowded.
The hotel is obviously hurting from the lack of tourism in the country, but the water pricing policy won't help. I've lived in Cairo for 5 years and know how the system works. Management here obviously doesn't understand how 1 bad review affects 10-12 potential customers.
I won't tell you to look elsewhere. The Marriott is a nice place, despite the need for refurbished rooms and public areas, or their ridiculous prices for water, but I will say that you won't find the same water pricing policy at the Steinberger down the road.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.