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“Nice resort with great staff” 5 of 5 stars
Review of Mercure Hurghada

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Mercure Hurghada
4.0 of 5 Hotel   |   Safaga Road km 12, Hurghada, Egypt   |  
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Hotel amenities
Ranked #6 of 183 hotels in Hurghada
Amersfoort, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice resort with great staff”
5 of 5 stars Reviewed July 21, 2013

Spent two weeks here begin July and had a great time. The room was great, it was clean and we had a great view! New towels and bottles of water (in the fridge) every single day and if you need any extra's, they will provide it at once. The staff is very friendly, the food en drinks plenty and of a good quality. Great that they provided free airport shuttle!

It is very nice to be able to switch between the beach and pool (especially when the strong northely winds are sand blasting you at the beach). We did not find the sales men bothersome, in fact they were also very friendly, accept your "no" and are always in for small talk.

The reef in front of the resort is not "wow", but there is a lot of fish and a lot to see. If you're a good swimmer go beyond the curve and snorkel along the coast line, it is much better! Keep in mind that the wind/current is from the North and that you have to swim back as well ;-)

The animation team was "okay", some were more active then others. In our opinion they focused a little to much at the regular guests. If we may do a suggestion to Mercure: Perhaps you can do the beach/pool party at least twice a week. The shows at night are (sorry to say) a bit boring for couples. We did enjoyed the foam party on the beach though!

In the two weeks we were here, we were the only Dutch couple (as far as we know), not a problem for us though. The majority of the guests are Russian, then German and Brittish, all friendly people and we did not had any negative experiences with the Russian guests (like you read a lot on forums).

At the end we had a great two weeks and we'll be back in the Winter for sure!

Room Tip: We had room 2004 which had a great view over the beach and sea!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, Executive Assistant Manager at Mercure Hurghada, responded to this review, August 6, 2013
Dear Arjen,
Thank you very much for taking the time to share with us your amazing experience on Tripadvisor. I am very glad you did appreciate our trendy neat rooms, caring kind team, wide range and quality of food and beverage items, crystal blue sparkling waters of the Red Sea, the lively beach foam party and calm relaxing pool area.
I do appreciate your remark concerning the evening shows, undoubtedly, it is not easy to adapt our services style to match with the diverse preferences of our multinational guests but we do our best to offer a variety of shows and constantly implement new ideas to entertain our guests of all ages and nationalities.
Mercure team is waiting for you for another enjoyable holiday.

Hala AZER
Executive Assistant Manager
MERCURE Hurghada
H1815@accor.com
ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 17, 2013

We booked last min with Thomson, we landed in the night and was greeted by the lovely Duty Manager and Reception staff, we had some food and went to our rooms.
our time in this hotel was lovely, there is lots to do sports, spa and entertainment is very nice I don't know how they have all that energy, The beach is lovely, clean and peaceful.
The senior management team our very friendly, kind and supportive we went out many times to the local bars and shops and was advised by the Duty Manager so made us feel safe.
Please go out and visit Shredden St or Senzo Mall or Old village.
Now this could just be due to the manager I am, but when Management it not present, there is a lot of phone checking, men standing and chatting by the entrance of the buffet, tables taking a while to be cleaned and changed, which then leads to long queuing.so a little more pace setting would be nice.
note to self:Going as a English family do be aware that Hurghada seems to be very Russian and German(said by many other English tourist I met on day trips) I feel Thomson SHOULD Make us aware of this... as it does shape your holiday and general meeting new people, which means manners goes out the window and you end up being over the top nice just to make up for their lack of manners, and its hard to watch them be so rude to staff.
all in all I enjoyed my time in Mercure, and would recommend it highly, just be confident and don't waste your money paying too much for taxi or in hotel shop as some things is more than I would pay in England and the shop keeper answer was ( but your on holiday and in the hotel so its more) so I think he thought I had money to waste!

Room Tip: Top Floor = double Balcony and large room
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sittingbourne, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2013

Have just got back from this amazing resort and want to send out a message to all those currently worried about travelling to Egypt - Please do not worry at all about travelling to Hurghada as it is totally safe with no sign of any trouble at all!

I love this place, food is fantastic with so much choice at every meal; I can be a little fussy but was always able to find something I loved - especially the freshly prepared omelettes and deserts at dinner (loved the banana flambe). The pool and poolside bar/ snack facility was great - with drinks and ice creams, along with other hot snacks (fries/ burgers/ pizza etc) if you did not want to go into the restaurant at lunchtime. This was also replicated on the private beach area - which was in a beautiful picturesque bay and great for all water sports or just lazing on a lounger and getting a tan.

There is only a 10 min transfer from the airport which is great but this does not mean you get loads of noise from the airport, not at all. The hotel is beautifully maintained and the rooms are immaculate, we were more than happy with ours.

A massive Thank You to all the staff at the hotel who made our stay so memorable, we were asked by the Manager, Assistant Manager and Head of UK guest relations if we were enjoying our stay and if they could change anything to make it better - the answer was that it was perfect - great service from their team.

And finally another massive thank you to Do Do and Sayed from the Massage center - if you go to this resort you absolutely must have one of the massages (recommend the Cleopatra and/ or aromatherapy - I had both!)

Thank you all and to those thinking of going to this resort - don't think about it; book it now!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hala A, Executive Assistant Manager at Mercure Hurghada, responded to this review, August 2, 2013
Dear Guest,

Thank you very much for taking the time to share with us your lovely experience online and for recommending Egypt, Hurghada and Mercure in specific as a safe terrific destination for Tripadvisor readers. It is my extreme happiness to know that you have taken pleasure in the choice of delicious food, desserts and beverage items, our exclusive sandy beach, the hotel’s calm location, modern stylish neat rooms, professional massage team, quality and variety of massage sessions as well as the hospitable caring team.
With pleasure I will transmit your appreciation to the team with a special mention to Dodo and Sayed who surely will be thrilled to read your kind review.
Again, I do thank you for your gentle feedback and we do look forward to have the pleasure of hosting you once again in the near future for another relaxing enjoyable holiday.

Hala AZER
Executive Assistant Manager
MERCURE Hurghada
H1815@accor.com
ACCOR BRANDS: Sofitel, Novotel, Pullman, Ibis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lviv, Ukraine
1 review
5 of 5 stars Reviewed July 15, 2013

The hotel totally responds it's 4 stars. Nice place, perfect beach and good meals at the restaurant. I guess it is a hotel to choose for a calm stay with a family and kids. If u want to have unforgettable experience and memories - get in touch with the animation team. Mido, Ziggy, Dali were the best. Thank u guys, everyone of u are so spesial. The russian-speaking animators Anna, Olga and Bohdan were also very friendly. I do reccomend this hotel to everybody. Go and u'll not regret.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2013

i came back from this best hotel 2 june.i was with my friends 9 days there,and it was very very little time((It wasnt the first time in Mercure and exactly not last!!!I want to thank all the staffs for their excellent work! But special thanks from all my team to bar manager Hassan Shahin!!!!!!He isnt only our friend but also a part of our family!He is a wonderful person with very kind heart.He likes his work so much.We were surprised that he always smiled and ran out of the Azur bar in the Ultra bar and from Ultra on the beach bar. And everything this was in + 40!!!!and he made unforgettable cocktails.We always remember his Tequila boom-boom))Hassan has a very good relationship with all his team.He respects to everyone and for this all team respects him and always ready to help.Also he has respect for every tourist and do everything to everybody feel comfortable and enjoy his stay. Dear Hassan, we love u so much and miss u so much! See u soon!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medway
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 10, 2013

We had booked this hotel after looking at feedback on here. We were certainly not disappointed.All staff from the bottom to the top were friendly and courteous. We did have 1 very small issue and that was dealt with immediately. The animation team which in some hotels can be a real nuisance were really good and did put on some really good evening shows. The chefs were always happy to explain the meals and even gave me a recipe for a superb fish meal.The manager was very approachable and like all his staff a credit to mercure.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oslo
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

I just love Egypt, and Mercure added more love into my life.
And the "animationteam" were just increddible. They where present 24/7(almost) and they arranged activities all day long. And in the evening they performed like proffesionals acters on the stage.

Further on, the Colona Divers gave us several unic experiences and gave us the "divers license"

Thanks Colona, and thanks to the animationteam with Olga, Marley, Cloet, Anna and all the rest :)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hurghada

Address: Safaga Road km 12, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hurghada
#3 Business Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#5 On the Beach Hotel in Hurghada
#11 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hurghada 4*
Official Description (provided by the hotel):
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. ... more   less 
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Also Known As:
Mercure Hurghada Hotel Hurghada
Sofitel Hurghada
Accor Hurghada
Hurghada Sofitel

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