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“Safe and Pleasant Stay” 4 of 5 stars
Review of Mercure Hurghada

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Mercure Hurghada
4.0 of 5 Hotel   |   Safaga Road km 12, Hurghada, Egypt   |  
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Ranked #7 of 182 Hotels in Hurghada
Cairo
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Safe and Pleasant Stay”
4 of 5 stars Reviewed February 11, 2013

I spent 4 nights with my family and friends there, on soft all-inclusive basis. We really enjoyed the hospitality and the perfect sunny weather during our stay. There are three open buffets for breakfast, lunch and dinner with big variety of tasty foods and beverages. Between meals, you can have ice cream and snacks served at the pool bar, also the hotel provides a lot of entertainments and sport activities throughout the day hours (most of them are free of charge), and every night, you can enjoy the show right after the dinner time (from 9 to 10PM) and the discotheque next.
As an architect, I have few comments on our rooms that were directly overlooking the Red Sea: 1- The sound insulation level between adjacent rooms and between the bathroom and the bedroom within the same room is not good and should be reconsidered (2 unsealed sliding doors for the bathroom was not a good idea, even because its area is small!). 2- The shower tray glass door is not tightly closed, so, there was always a pool of water left at the floor after taking a shower!! 3- The room and bathroom lights are not efficient/ well distributed 4- No body lotion or hair conditioner was provided to the guest rooms, only shampoo, soap and shower gel (maybe it is normal at 4 star hotels!).
However, the above comments did not lessen our enjoyment. Thanks for the staff who were striving to provide a high-quality service, to the cooperative Duty Manager (Elia) and to the energetic GM (Alaa), we felt truly safe and had a very nice time.

Room Tip: Rooms at Block # 11 & 13 (pool & Sea view side) are the best, especially the high floors.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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Hamburg, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

Just an incredibly great vacation. In 9 days I recovered very well. Everything in this hotel was perfect. The rooms are clean and designed in a classic and modern style. Television with a huge selection of channels. The resort is very nice and maintained daily. The whole resort is very open and has the right size! Not to small and not to big. The beach is great. The water is very clean and clear. The hotel offers me a lot of options. There are a lot of different programs. For each type of vacator and for each age group. I have estimated that there were many sports. You can play botcha at the beach, playing beach volleyball, tennis, soccer, go swimming, taking hours at the gym and going after that to the sauna, etc. Just a lot of options! The food in the restaurant is great by the way. It changes daily and is international as well as local cuisine with lots of goodies. Absolutely delicious! In the evening there is a daily show. The staff work very hard for the super shows!! The shows are prepared with so much love. they were really entertaining me. after the shows you can go to the bar and drinking some nice stuff, or just playing pool with your friends/family or gong to the disco in the resort! Good DJ with good modern club and party music. All staff in this hotel are really nice people, they are very welcoming and cheerful! I felt very well at this hotel and will come back for one hundred percent. This place is something for the whole family, but also for young people who just want to have fun. just for everyone!

Room Tip: Ask at the reception for a room with sea view. Usually there are no problems! :-)
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sliema, Malta
Top Contributor
110 reviews 110 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed February 11, 2013

We (couple in our twenties, living in Switzerland) spent a week here at the beginning of February 2013. I will start with the positive aspects of the hotel and then move on to those issues I feel could be improved to make this a truly excellent hotel.

Positives- The hotel grounds are immaculate and a great deal of work clearly goes into keeping them that way. The garden, cleaning, reception, bar and restaurant staff are all generally very friendly and professional and work very hard. The rooms are modern and clean and well maintained. The food in the restaurant was varied, tasty and well presented. We especially enjoyed the Egyptian themed evening and would have liked to see more typical Egyptian food in the buffets in general. We had excellent weather the entire time (temperatures in the high twenties, bright strong sunshine and clear skies). We went on two trips (offered by Yasser from FunFly); the desert safari and the boat trip to Giftun island. In general we enjoyed them both- saying that both days were long and hectic and they crammed a lot into a short period of time. Being Egypt organisation and time-keeping were not exactly the strong point of the trips (!) but they were enjoyable and good value for money and we felt well looked after. We also enjoyed the food on both trips.

Negatives- The staff selling all manner of trips and services on the beach can be very intrusive, pushy and demanding. This is partly a cultural issue as personal space and privacy are obviously not seen the same way in North Africa as they are in Europe but I think that it is important that the management address this. They should realise that some people will want to try out absolutely everything on offer but others, like us, are not interested in henna tattoos, watersports and camel riding and would prefer to be left in peace and quiet to enjoy the beach and the weather and to relax. The incessant attempts by these staff members to sell their wares is exhausting and irritating and on a few occasions when we politely but firmly declined the service on offer (for the fifth or sixth time!) several of them were rude and aggressive (especially the henna tattoo person). Given that these people are employed by the hotel (or at least permitted by the hotel) and you cannot avoid them if you are in the hotel grounds, it is very important that the management realises that this is very irritating and should be done away with. It is enough to make guests aware of what is on offer once (at check-in with a brochure perhaps) and then leave them to make their own decisions- pressuring guests and harassing them is not OK at all.

The second negative, in my opinion is the 'animation' (entertainment) team. We saw two shows, one of which was really not very good at all (Egyptian show I think) and another (Mamma Mia, believe it or not) which was much better, mostly as a result of one very talented dancer (Paolo) and several others with actual skill. In general the shows should have fewer participants but should use actual trained dancers/performers rather than an assortment of people who clearly do not have any proper background in dance...! On another note, the amount of noise made by the team, who insist on screeching and screaming around the pool area and on the beach several times a day (especially 'Ziggy' with his horrendously irritating voice resembling an animal being slaughtered) is very annoying and totally ruins the natural tranquillity any relaxing atmosphere... In general the 'animation' team along with the people peddling their wares on the beach came across, unfortunately, as immature and disruptive. This is in stark contrast to the other staff in the hotel who were mostly excellent.

One last thing I found distasteful was the way the manager singled out the two black members of the team and made, in my opinion, very racist comments about them in front of the entire hotel... Perhaps this is another 'cultural' thing but joking that 'you can't see them when the lights go out' and asking them to do their 'special' African dance came across as unbelievably insulting and belittling and from a European perspective, very racist... In general I didn't appreciate the way the manager treated the other staff, at one point berating the head chef for not coming on stage quickly enough by saying 'hurry up, nobody is going to wait for you'...! If I was told once he was the General Manager I was told a thousand times- someone needs to take their ego down a notch and learn some manners, in my opinion.

If these problems were addressed then the hotel could provide a truly excellent place for people to relax and enjoy themselves.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 7, 2013

our stay lasted for 5 days and 4 nights on All-inclusive basis (soft all-inclusive).
The Food is really good, the animation team is really friendly as well as the whole team.
The rooms are clean, not really spacious but good. You can see the sea from almost 60% of hotel whether you are in rooms or restaurants or the pool.
Would love to go again.

Room Tip: Lower levels and the 22 block
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egypt
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 6, 2013

This is my second stay at Mercure Hurghada, it met my expectation, the people strive to serve you at their best.
It started with a smooth check in and the lovely smile of Jasmine who introduced the hotel to us in a short tour, Special thanks to Mr. Elia "Deputy GM" who was helpful and active every where in the hotel.
Thanks for the animation team for their wonderful shows every night, specially Notre dam show.
Thanks for the people at the restaurant, the Chef's they are doing a great job to make you enjoy every single meal.
The hotel offers you every thing to enjoy your stay, all kinds of water sports , boat trips, tennis table, Billiard, Football court, tennis court, horse riding, camel riding, Spa, Sauna, Gym. all of this services are offered in a high standard.

The hotel has a gift from God which is the spectacular view of the sea and the beach is very well equipped and you can enjoy swimming with no stones or coral at the sea
The kids area is very nice. However it should be improved by adding more outdoor activities for kids.
I highly recommend this hotel to enjoy the red sea and to charge back your batteries.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aladin S, General Manager at Mercure Hurghada, responded to this review, March 2, 2013
Dear guest,
Thank you for choosing Mercure Hurghada once again to spend your holidays and for sharing with us your lovely experience online. It is a great pleasure to know that our services where up to your expectations and you enjoyed our famed animation shows, variable and tasty food buffets and selection of sports activities. It is true that our unique sandy beach and sparkler blue sea water are natural fortunes from god.
I shall happily convey your appreciation to the team with a special mention to Jasmine and Elia whom will be thrilled to read your touching and inspiring feedback.
Mercure team is waiting for you shortly for another relaxing family holiday.
Aladin SALEH
GM MERCURE Hurghada
H1815@accor.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vantaa, Finland
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 3, 2013

We spent an wonderful week 20-27.1.2013 with my 6 year old daughter in Mercure Hurghada. We had AI, and it was very good choice. Food was very good. Anna my daughter enjoyed the pool and the kids club, Special thanks to Kidsclub lady (forgot the name Sorry). Also thanks to entertainment group.

We will be back!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aladin S, General Manager at Mercure Hurghada, responded to this review, February 20, 2013
Dear Juha,
Thank you for placing your comments on Tripadvisor. I am extremely happy you have enjoyed the food selection and taste and that Anna took pleasure in the kids club and various activities. With pleasure I will transmit your thanks to the animation team and Samia the kids club responsible whom I am sure will be much more motivated with your kind words.
Looking forward to welcome you soon

Aladin Saleh
General Manager
Mercure Hotel
H1815@accor.com
ACCOR BRAND: Sofitel, Novotel, Pullman, Ibis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 2, 2013

Just got back from a week at this hotel, the food, the staff and the facilities are fantastic! You can do as much or as little as you want here at the Mercure either spend a week enjoying the sun, sea and sand by the lovely sandy beach or the welcoming pool, or you can go shopping, camel or horse riding, windsurfing, dancing and a lot more all without having to leave the hotel.
The rooms are well laid out, very clean with nice big showers and we even had a view of the sea from our balcony without paying any supplement!
The choice of food at each meal time is great with a different theme each night and the very friendly entertainment team put on a show each night if you want to join in the fun.
We would definitely stay here again and are already thinknig of returning in October.
Thanks to all the staff for making this a great stay for all of us :-)

Room Tip: make sure you go on the beach
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aladin S, General Manager at Mercure Hurghada, responded to this review, February 20, 2013
Dear Paul,
Thank you very much for taking the time to post your comments online. I am so pleased you appreciated Mercure Hurghada diversity of services and you took pleasure in the warm sunny weather, crystal blue sea water, exclusive sandy beach, selection of water, sports and animation activities, room’s design and cleanliness, delicious and variable food items and amiable staff.
Mercure Hurghada team is waiting for you for another pleasant and relaxing holiday.

Aladin Saleh
General Manager
Mercure Hotel
H1815@accor.com
ACCOR BRAND: Sofitel, Novotel, Pullman, Ibis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hurghada

Address: Safaga Road km 12, Hurghada, Egypt
Phone Number:
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Hurghada
#3 Business Hotel in Hurghada
#6 On the Beach Hotel in Hurghada
#7 Luxury Hotel in Hurghada
#11 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hurghada 4*
Number of rooms: 312
Official Description (provided by the hotel):
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service. ... more   less 
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Also Known As:
Mercure Hurghada Hotel Hurghada
Sofitel Hurghada
Accor Hurghada
Hurghada Sofitel

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