This was our third visit to the Tropitel Sahl Hasheesh, so you will realise that we like it! Please see my two other reviews to save me repeating myself.
Firstly, just a couple of negatives:
It was a shame that the pool with the swim up bar was closed for essential repairs. However, the work took place after sundown and did not continue beyond midnight. Thereby causing as little disruption to guests as they possibly could.
Whilst we were there, they had a large number of Egyptians staying with children and although we had timed our holiday to be out of British school holidays to avoid masses of children, we failed to take into account the Egyptian term-times! Having said that, although they were boisterous they were much more polite and respectful than a lot of British kids would have been but it was very busy in the main restaurant and around the pool for the weekend they were there.
Now for the positives:
We had emailed and advised of our return and we were warmly greeted on our arrival. Our room, as requested, was on a high floor (5023) with a fabulous pool and sea view. It was spacious and spotlessly clean. The bed (huge) was a little hard for my taste (although my husband was happy with it), Samir (Executive Housekeeper) immediately arranged a replacement mattress which was a little softer and fabulously comfortable for us both.
Samir walks around the hotel every day checking things are as they should be. He sought us out each day to ask if everything was okay: was our room to our liking, how was the new mattress, did we like the fresh flowers in our room for our anniversary, were we having a good anniversary - if there was anything we wanted he was immediately on his phone getting things sorted. Amazing service - thanks Samir!
There has never been a problem for us with getting sunbeds around the pool. We do get up rather early but would never try to sit by the pool before 8.30am and find that there are very few beds reserved at that time. In fact, there were plenty of sunbeds available throughout the day and one day we spent the whole day at the beach and counted only a dozen or so people there. They have a few sunloungers in the water in a shallow pool which I found to be particularly relaxing (this was the first time I had managed to do this as on previous visits they were always fully occupied).
We were able to eat lunch every day in the Italian restaurant, which was peaceful and calm and the menu has much improved on our previous two visits (choice of 2 soups/3 salads for starters and 2 pastas/4 pizzas for mains). We only lunched in the main Palm restaurant on two occasions (once was a bbq which was lovely) just to "make a change" but didn't feel as if our lunches were too samey at the Italian due to the improved menu choices available. Snacks are also available at the Beach Bar but we only did this on our last day.
We had our two inclusive a la carte meals at the Mexican and the Italian - the Indian is still not yet open. The Mexican as everyone says is fabulous and their deep fried ice-cream is delicious. The Italian we feel has improved greatly since our first visit a year ago - both in menu and service. We dined at the Italian on our wedding anniversary and were made to feel special - I had their steak which was cooked to perfection.
The building of a Jetty has been a major improvement and allowed me to go snorkelling, which I felt I couldn't do on previous visits due to the long, difficult walk across uneven ground to get out to the lagoon. I went early in the morning before it got busy and saw lots of different fish. However, great care needs to be taken as the steps into the water are very slippery and could cause an accident. I did slip both on entering and leaving the water but I was firmly holding the handrail and this prevented me from falling. This probably needs looking at and an antislip surface added to the lower steps to prevent the problem.
We had fantastic service from all departments. A few names who stood out were: Sayed at the Pool bar, Fekry and Hany in the Palm restaurant, Ali in the Lobby bar, the egg station chef at breakfast who cooked our omelettes and fried eggs exactly the way we wanted (sorry I've forgotten his name), the chef in the Italian (again, forgotten name, sorry)...the best penne arabiata at lunch and steak at dinner!
A lot of people have been put off going to Egypt with the current "troubles". However, there is no sign of any problems at all. Sadly though, due to low occupancy, this has meant a lot of hotels are closing; some people have been moved from where they were originally booked into different hotels. Sahl Hasheesh is a lovely quiet resort, but it is still in its infancy and not fully developed and also a fair distance from Hurghada. This won't suit everyone but it does suit us.
If you're after a relaxing break in a good standard hotel then please don't hesitate - book it and enjoy! We were already booked to return next March and this holiday was a last minute decision - we didn't regret it, we had a fantastic time and we're looking forward to our return in 6 months' time....Samir - book that mattress for us now please!
High floors will have better views.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.