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“Worst food and drink I have ever had anywhere.” 1 of 5 stars
Review of Golden 5 Topaz Suites Hotel

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Golden 5 Topaz Suites Hotel
3.5 of 5 Resort (All-Inclusive)   |   Golden 5 city. Shahl Hasheesh road | U-shaped building In front of Golden 5 City main entrance, Hurghada, Egypt   |  
Hotel amenities
Ranked #46 of 177 Hotels in Hurghada
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst food and drink I have ever had anywhere.”
1 of 5 stars Reviewed August 25, 2013

The suite was lovely and the guys who cleaned did a great job and we had a different towel model everyday. The pool area was also lovely but sadly that is where it all stopped. Calling where we ate a restaurant is a bit of a cheek. We had to queue for plates, cutlery and glasses. The food was the worst I have ever been offered either here or abroad and I have been going abroad since 1967. Lots of Europe, Thailand, Malaysia and U.S. Drinks were another sore point the only soft drinks on offer were Sprite and Cola they ran out of both of them almost everyday and when they did have them they were warm. Far from being AI if you wanted wine with lunch you had to buy it and they ran out of it at least four evenings by 19.40 as the restaurant opened at 18.30 this seemed ridiculous and again it was warm and mostly served in plastic cups as they kept running out of glasses. You also had to pay for cocktails and they only dealt in US dollars. Both my daughter (30yrs) and myself were ill from day 4 we have been back a week and we had to take my daughter to the hospital today as she was still being ill. I normally gain a few pounds on holiday but my daughter lost 7.1/2lbs and I lost 6lbs. I look forward to meeting people from other countries when I go away but we were the only three British people there everyone else was Russian so all the entertained was delivered by a very good entertainment team again they were Russian and none of them spoke English but at least the were friendly no one else was. I don't think there is a Russian for queue!!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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124 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Serbian first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed November 6, 2012

THe hotel looks great on the outside and the rooms are indeed huge but that's where the plus points end.
The place is plagued with mosquitoes and every night was spent hunting down all the mosquitoes in the room before going to bed.
The food in the central buffet area was not great - most of the dishes tasted the same and it looked more like a canteen than a restaurant. We got quite ill from eating the food and the rest of our holiday was pretty much ruined.
The so-called a la carte Italian restaurant serves a set menu, and not a la carte food, and it tastes mostly like the food from the central buffet.
Most ironically, the Italian didn't serve any wine or coffee. Unbelievable.

Customer service and trying to get repeat customers didn't seem to be high on their agenda.
Lots of staff sitting around not doing much...but cutlery, cups, plates, sugar and the basics were always in short supply.

The poolside snack bar served lasagne and rice but didn't allow plates as they said we would break them.

The pool towels were faded and stained, and so were the shower curtains in the bedrooms.

And if you're looking for entertainment, it's all in Russian...and so are most of the guests.

The list goes on.... Not a place we would ever go back to again. It was meant to be a relaxing all-inclusive holiday, but it was more stressful than any holiday I've ever experienced.
I was actually glad to be back at work at the end of it all!

Room Tip: Rooms facing the pool are prettier...but remember to keep the balcony doors shut at all times of you...
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, England
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed September 18, 2012

Firstly this hotel is 99% Russian. Don't let this put you off!!

Reading other reviews will mention the pushing and basic bad manners of these people. Just don't let them!! They would stand outside the restaurant waiting for it opening, to rush in and fill their many plates with as much food as they could!! LET Them! We just waited around 45 mins so they could get all their pushing and shoving out of the way. Food stations are constantly being refilled, so you wont get any different to what they did.

Above all- be polite to the staff and let them know that you are ENGLISH. They WILL bend over backwards to make you feel welcome. A simple 'Good Morning' surprisingly will get the towel boy searching through the beach towel pile to get you the newest and fluffiest towels he can find, or to getting more coke and water put in your room fridge than you can drink. A small regular tip will also go a long way. Like I said we would wait till around 45mins after the restaurant opened to go for our breakfast, lunch and dinner, but would have a table sat waiting for us with drinks on!!!!!! You would see the Russians pushing and waiting at the bar to be served- us, we had another drink brought for before we had even got to the bottom of the glass!!

But Enough about the other guests-

Hotel is around 2 years old. Very well maintained and kept.
Pool area and grounds were fantastic, as were the rooms. Clean, spacious and comfortable. 2 flat screen TVs, coffee/tea facilities, free safe and stocked fridge. All rooms look onto the pool area.

Entrance to the hotel looks a little scruffy and un enspiring set nestled inbetween a row of crappy shops- but wait to be very supprised once entering the lobby, as from here things take a turn for the better. Check in was quick and suitcases taken to our rooms.
Golden 5 complex is over the main road, took us 15 mins to walk to the far end of the complex where the beach is, or you can get a free courtacy bus to take you -around every 30mins, like the bone idle Russians did. Ground here are a very tired. Many things not working including the advertised cable car. Water park good though, and their lunch time snack bar better than the one in the topaz.
You have to walk through a lobby of shops to get to the rooms. Very cleaver design. Just get used to saying NO, THANKYOU. And if cant be bothered with all the haggling carry on there are 2 fixed price shops within a short walking distance.

We went on two trips. First one cost £30 each and was the safari trip. Around 9 hours of Jeep riding, quad bikes, camel riding, Bedouin village, go kart FUN!!

Second was the 2 day Luxor trip. £110 each, Filled to the brim will sightseeing, Boat trip, food overnight stay in a floating hotel and horse-drawn carriage riding. Journey took around 4½ hour with one stop.

If we were in the habit of going to a hotel more than once, I would consider this hotel again. But the world is far too big for that. :)
Anything you need to know- contact me, I will reply with as much info as I ca

Room Tip: All rooms overlook the pool area. Good design.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 2, 2012

Externally the hotel doesn't look great, but the rest of the hotel is well presented. The rooms were very spacious and clean. The pool is a decent size. Food was very good and there was enough variety to keep you interested all week, and there is a BBQ/grill for lunches. Staff were friendly and helpful. There isn't much of a bar just the lobby area really, but that was fine. There is club on level 2 but it wasn't that lively unless there is a show going on.
As the hotel is part of the golden five group you can use the facilities at the diamond hotel which is a massive complex including more bars, restuarants and a aqua park. It is only 5 minutes walk away. Good to add a bit of variety rather than staying in your hotel all the time.
I booked the holiday through lowcost holidays and the travel rep was Eastmar. The agent was very helpful and offered many trips. I would recommend the super safari as its great value for money and lasts all day including bedouin visit, food, quad bikes, spider bikes, camel ride, show and star gazing. He also sorted out diving trips (which was main reason for visit), through golden dophin diving. Great boat, all day trip, great diving instructor and as always beautiful red sea.
Were are both from UK so prepared to be outnumbered its 99% Russian. Not that I found it a problem. Be prepared also to be hasseled constantly by the natives out of the hotel to the point of frustration. It's a shame they havn't figured out that this behaviour really puts tourist off.
The hotel is about 30 mins from airport and 20 mins taxi ride to places were you can get a change of scenary and a few more restaurants and bars. Make sure you agree with the taxi driver where you are going and how much before you get in the car. I am not a novice to this as this is my 4th time to Eygpt but I had two really horrible taxi experiences, once a disgustingly sleazy man and another who just tried to con more money out of me at every turn, we didnt even get to the destination we wanted.
On the whole though would recommend the hotel, it was a good holiday.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed March 22, 2012

I stayed at this Hotel for one week all Inclusive.I couldn't find any faults with absolutely anything. The hotel was spotlessly cleaned including my room.

The food was varied each day ...a great choice to choose from. An abundance of different types of fruit, salads and breads,pastries, cakes etc at each meal.After 8 visits to Egypt the food is better than some of the other hotels I have stayed in.Rafat and Mohamed from The Quick Pick Bar rustled me up a fine lunch each day. The food was on par with some of the finest meals I have had anywhere in the world.Both Mohamed and Rafat are a credit to the hotel.

The private beach is about 10mins walk from the hotel, but there is a free shuttle around every 15 minutes to get you there.

The manager of the Hotel - checked that things were ok for me on a daily basis .The personel touch goes a long way to make people feel comfortable.The hotel does have a majority of Russian guests - but please dont let this put you off.I found them to be quite friendly once I got to know them.

I have travelled to many places all over the World, staying at many hotels, but have never before experienced such an impeccable service from the staff and management.
Please be aware that the wages for the Egyptian workers is very low indeed,so tipping is gratefully accepted and will go a long way with regard to staff going the extra mile to enhance your stay.This is of course fully optional but something that has always served me well on my visits to Egypt.
My room was spacious and cleaned daily by my cleaner Mohamed - water and coke supplied in the fridge free of charge .
Entertainment again was in Russian - but real good fun when you get the idea of it .If your looking for a nice relxing hotel for a holiday - this place is a good bet.
I will certainly be returning in July and would like to thank the staff and management for making my week such a fine experience

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 20, 2012

We stayed in Topaz hotel Hurgurda,for a week 3rd march 2012,for my friend and myself,40th birthday with partners,we had a brilliant week,drinks on arrival,then your bags taken to ur rooms,first class service right from the start,really friendly staff from the barmen,waiters,cleaners and the manager,no request was to small,they really looked after you,the hotel is really nice,best ive ever stayed in,the rooms are massive,you have a big bedroom,with flatscreen tv,lovely view over the pool,also a big reception room with big comfy chairs,another flatscreen tv,fridge,safe aircon all free of charge,free water n coke in fridge,rooms cleaned daily,towels changed daily,the main bar/receptions lovely big leather comfy sofas/chairs,barstaff/waiters constantly bringing drinks over,and all bottled beers/cocktails are great not like cheap drinks you get in spain!!!good entertainment at night,up the stairs disco,great big pool/2 poolside bars/do food aswell(tasty)you can use all the hotels theres sapphire nextdoor,and over the road through a big pyramid theres another 5hotels you can eat/drink at all the different bars /restaurants,and 7 a la carte restaurants(have 2book)all free all inclusive,only thing that let it down was main restaurant food was all for russians!!! u can get an omelette at breakfast/nice rolls but thats about it,the poolside bar/chef is good,nice burgers/mexican chickens lovely,towns about 25mins in a taxi(50 egyptian)about a fiver english,very cheap,agree price before gettn in!!!lol,but overall had a great week,and all the staff are brilliant,(remember 2tip)!!! they deserve it,they all go above n beyond first class customer service!!!!!!!! book now njoy!!!!!!!! Stuart Cox

Room Tip: Get a room over looking the lovely big pool
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 4, 2011

The hotel is fairly new (though there are minor flaws in the rooms but you cant really expect 100% perfection when you go to seaside), the staff was EXCELLENT!
Completely changed my previous negative impression from my previous stay in Hurghada. The food was very good and the Golden 5 Club facilities keep you busy so that you do not have to leave the hotel complex if you do not want to.
The pool was heated even when the air temp was 30+ and that was very cool - relaxing in the pool was just what I needed. Plus the round shape of the hotel complex give you some level of protection against wind.
Given the big number of Russians in Egypt, we were choosing a hotel that would not be interesting for party animals. After all - "all inclusive" system with unlimited free booze is a real challenge for any Russian. Luckily, there were almost no drunk people - but still it could have been better.

Nevertheless, thank you!

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden 5 Topaz Suites Hotel

Address: Golden 5 city. Shahl Hasheesh road | U-shaped building In front of Golden 5 City main entrance, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#26 Top resorts Hotel in Hurghada
#29 On the Beach Hotel in Hurghada
#38 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Golden 5 Topaz Suites Hotel 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
Category: 4 stars Deluxe Check in: 14:00 Check out: 12:00 Location: in front of Golden 5 city main entrance. Amazing night life with surroundings of shops and cafes. Accommodation:U shape building surrounded by a large swimming pool. Total of 226 rooms: 198 Family Rooms (55 - 60 m2, 2+2 pers., 1 living room, bedroom, bathroom, balcony / terrace) 12 Junior Suites (45 m2, 2+1 pers., 1 living room, 1 bedroom, bathroom, balcony / terrace) 16 Standard Rooms (30 m2, 2 pers., 1 room, bathroom, balcony / terrace) All TV satellite (32 channels), split air conditioner, telephone, safe, coffee set, mini bar . Bathroom: bath, hair dryer, scale. Electricity - 220 V. Restaurants:" La Perla" Main restaurant 320 seats (non smoking) Cuisine: international open buffet Serving: Breakfast, lunch & dinner Italian A'La Carte restaurant Turkish A'La Carte restaurant Bars: "Lobby Cocktail Bar" 24 hours "La brassern" Pool Bar "Billiard Lounge Bar" "Mermaid" Beach Bar ... more   less 
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Also Known As:
Golden 5 Topaz Club Hotel Hurghada

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