Holiday 1st week in December 2012. We had a very good 7 day holiday in the sun at this quiet hotel on the all-inclusive basis. Overall the hotel was very good, but I will try to detail the issues, although a little annoying certainly didn’t spoil our holiday.
Food: Was good with a reasonable choice; could usually find something you liked, some of the breakfast hot food took too long to be re-filled.
Drinks: On the whole the drinks were very slow, except Karim in the bar by reception, he was brilliant and needs to be rewarded for his excellent service. Don’t bother with the red wine it was very poor quality.
Spa: Didn’t actually use the spa, I wanted to have a massage, but the spa staff, one male in particular, was extremely pushy. He was insistent that I had 4 during my stay, after being harassed on 2 days running as he was not keen for me to have just 1 massage, as a result I had no massage and had to be rude for him to leave us alone. The spa looked nice.
Housekeeping: The housekeeping staff were excellent, very clean room and facilities. We had Mohammed who surprised us most days with towel sculptures on the bed; nothing was too much trouble for him.
Beach: Very quiet and the attendant was good, putting towels on beds for us and finding a suitable place to sit. The snorkelling to the right of the hotel was good and worth making the effort.
General Manager: One night was the Manager’s cocktail night and he arrived and made an effort to speak to everyone and then acknowledged us throughout the week as he was around the hotel regularly. On our last night we went to the coffee bar (not part of the all inclusive) and the General Manager was in there. Again he acknowledged us and spoke to the waiter. When the waiter bought our coffees he confirmed that the GM had arranged for us to keep our rooms free of charge, until we vacated the hotel (extra 2 hours). On our departure we were informed the GM was on his way to wish us a safe journey. Small things, but made all the difference to us.
Overall: The staff are friendly, hotel was very clean and the outside areas also well kept. It was entertainment bartering with the shop workers in the vicinity of the hotel. The issues mentioned above certainly didn't spoil our holiday. I would recommend anyone who wants a quiet, no fuss holiday to go to the Premier Romance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 21, 2013
Dear Phil s
Thank you for taking time to review us on the tripadvisor . it was our pleasure you enjoyed your holiday with us , on the other hand i want to extend my personal appreciation for your comment during your stay .
All your comment will definitely be conveyed to our management team.
Once again thank you and we do look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.