Firstly I wish to publicly apologise to Thompsons for trying their utmost to spoil my holiday. I am sorry that you failed despite your best effort once again with the poor state of your aircraft to Egypt and your total mismanagement of the runway situation on Friday 15th March 2013 to Manchester, combined with the airborne crèche which, I am sure you pride yourselves, really pushed the passengers to their limits. Was the incessant screaming from children for 5+ hours free of charge? When will you cease using such crates disguised as passenger aircraft and charging for everything?
Thank God that the Premiere Le Reve stopped you in your tracks.
What can I say that hasn’t been already said about this Hotel just outside of Hurghada?
This was my first time in Hurghada yet my umpteenth in Egypt, at all the usual and not so usual locations. I believe before you can honestly review any hotels in Egypt, you first need a benchmark.
I have had the pleasure to stay in some of the best hotels in Egypt and also those which are pretenders to the accolade of best hotel. Out of all of the hotels this is without question has some of the best, professional and friendliest staff I have encountered across the globe never mind just Egypt.
Therefore the staff are not in question and I will review this later.
Firstly the hotel, without question gets the best culinary award from me, the al a carte restaurants are excellent. The Italian in my opinion is the best and the steak is excellent remembering we are in Egypt, not renowned for its Aberdeen Angus cuts of beef! The Maitre De’ runs the Italian restaurant like a well-oiled machine, Alaa and Moustafa are his prize assets and the chef is par excellence.
The Seafood restaurant didn’t do it for me, although I am a diver fish isn’t my favourite so I ordered prawns for my main course. I received 4 prawns..not the smallest on the planet but looked they like them! So apologies to the seafood restaurant but its not the best at Le Reve…but…it doubles as the al fresco restaurant from 1100-1600hrs through the day and….Top Drawer! I never used the main restaurant as long as this was available…it’s a no brainer to go elsewhere!
Main restaurant was good, better than most hotels in Egypt but I was diving 3 days out of 7 so didn’t use it very often.
Diving or snorkelling?? Use Emperor Divers in Hurghada, they come and pick you up and bring you back. I have dived with Emperor for over 11 years and they are the best dive operator in the Red Sea. Don’t go anywhere else, this is great advice, use it or you will be disappointed. (www.emperordivers.com)
The accommodation, we were given was a standard room (2111) and it was like a Vietnamese Prisoner of War Camp, it was a dark and dingy ground floor room opposite the gym in the shade 24/7. This was totally unacceptable and immediately went to reception to change it. Unfortunately the room couldn’t be changed that evening but Mostafa (Reception Supervisor) assured us that it would be sorted the next day. The next day Mostafa took us to a superior room and a deluxe, to be quite frank, there wasn’t much difference in them so we took the deluxe (paid for the upgrade) and realised that they are located on the sunshine side of the hotel facing the pool. The deluxe room was tired and had some issues, for example; the shower head spraying everywhere except down, the volume switch in the bathroom was goosed and the fridge was tiny. Mostafa (Reception Supervisor) was brilliant, once again the staff saved the reputation of the hotel by sorting out issues immediately and ensuring your stay is the best that a person can get.
Is it worth upgrading to deluxe for the extra amenities? Yes, without doubt, the executive lounge service is unbelievable, Hassam works like a Trojan, he clocks you as soon as you walk in and gets a drink in your hand within seconds..no waiting around like an idiot being ignored when he is on watch! And the nibbles are just enough to wet your appetite for dinner.
The key area of the hotel (for us) is the gym. My partner is a Marathon Runner and I am a diver, so keeping our fitness regime going on holiday is essential. The gym facilities are the best I have seen in Egypt, better than the Hilton at Marsa Alam and the Royal Azure in Sharm. Only issue was please invest in some collars (springs) for the free weight bar…as what’s the point of having one as its useless without collars?? The best asset in the gym is Saleh, the fitness instructor, he ensures the gym is for training and not a chat room; he also brings some excellent different stretching techniques to the party combined with his motivational and enthusiastic attitude.
But…for the less physically active the animations girl does an excellent stretching and Pilates routine every morning, just really annoyed that I missed it due to my diving.
Overall and finally, my top accolade without any shadow of a doubt go to the reception staff. These guys just get on with the job in hand, If you have a problem, if no one else can help, and if you can find them, maybe you can use the Le Reve A-Team.
Well done and Bravo Zulu to Mostafa and the rest of the ‘A’ Team. And this is the first hotel in Egypt that I would ever consider returning to…that in itself is an accolade.
PS: Invest in the staff and promote Mostafa to Operations Manager, he is definitely the jewel in Le Reve’s Crown
- Official Description (provided by the hotel):
- Set in extensive landscaped grounds, this luxury hotel leads you from pool to beach to sea in one beautiful vista. With Premier's unique Ultra All Inclusive standards, you can dine in one of seven different restaurants, enjoy a relaxing drink in numerous bars or swim and play in a choice of pools or on the private beach. Each evening entertainment is offered or spend some quality time in the hotel's spa facilities. This is affordable luxury in a superb Red Sea setting ... more less
- Reservation Options:
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- Also Known As:
- Premier Le Reve Hotel And Spa
- Premier Le Reve Hotel Hurghada