Stayed in November 2012. Weather was perfect, approx 30degrees every day, although daylight hours are shorter so starts to feel colder around 4pm.
The hotel is stunning, beautiful grounds with constant cleaning. It was perfect for our 2 year old, she loved seeing the animations team- clowns making balloon animals, magicians, stuffed animals etc. the kids splash pool was a hit, but wasn't heated, and only a couple of the main pools were heated, but still so much choice with the swimming pools.
Room: We liked that our room had a separate room for our daughter so that when she was asleep, we could still be up on the balcony and not disturb her. The tiled floor did get very slippy in the room, and we saw plenty people fall over on the slippy floors by the pools. No complaints about the room and I'm very fussy!
Food: The main buffet restaurant was pretty manic, the other one further round to the spa was much quieter. It had a ridiculous amount of choice and was better than I expected. We loved the a la carte restaurants, in particular the Lebanese which was fantastic!
The pool bar serves burgers, pizzas, pasta etc- would recommend the koftas, so we tended to eat there rather than the crazy canteen Buffett area. I'd recommend booking in to the a la cartes as often as you can.
Staff in general are great, so amazing with children, they go out of their way to entertain children, and no child is seen as a burden as often is the case in UK restaurants! We did come across one consistently rude bar manager of the main foyer bar, but other than that, everyone went out of their way to look after us.
The kids disco was perfect for our 2 year old, the animation team run it in pretty much every European language except English which is kinda nice! The evenings entertainment is 80s-tastic: totally stuck in a time warp, I kept expecting baby to appear from her corner any minute. But the cheesyness and questionable dance skills make it all the more entertaining-worth a watch.
The beach didn't have much going for it, very shallow water, but the camel was a big hit, especially when our daughter got to feed him bananas she pinched at brekkie.
The one downside was the big sell that EVERYONE was trying to do- photo shoot company, Bedouin camps, the spa, the water sports: they come round every day throughout the day with their brochures to get you to sign up to their 'special deals'. If you accept it's going to happen and just pretend you've already done it, then they stop pestering you.
We did the photo shoot as we wanted a nice family snap, but our wee one wasn't playing ball, and the guy didn't have much patience when she couldn't smile on cue. It ended up in a bit of a soft porn style shoot as he had us posing in the sea in various positions. Not quite the family pics we had in mind...cringe....
We also went to swim with dolphins- we were the only ones there which was fantastic, but the pool area very small.
The other amazing thing was the guy writing names in 10secs out of Egyptian charachters.
There wasn't much right near to the hotel i.e. within walking distance, the few shops weren't all that great, but we didn't venture further afield for shopping. But you could venture out on trips to see more of Egypt straight from the hotel, although it was difficult to find out what if you were English speaking as everything tended to be in German or Swedish. We found it strange though, that we were about the only British people there, yet the waiters all had to speak to the other Europeans in English.
Anyway. All in all, a fantastic holiday, it's just a shame we can't get there direct from edinburgh otherwise we would consider it again (and I HATE going to the same place twice)
I would definitely recommend it to friends as well.
We didn't specify a family room, but check you're getting one as totally worth it!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.