My partner and I stayed here last Nov. the accommodation was lovely, nice big hotel, the rooms were very spacious and clean.
The guy that cleaned our room was very friendly and insisted on calling us his brother and sister. Which was funny to start off with, but not for 7 days. He clearly wanted a tip, which we would have given had he not been irritating. It even got to a point where we use to hide from him.
All the staff are very polite and make an effort but sometimes you want to be left alone and enjoy your holiday...that doesn't happen here. But I think it may be Egypt in general. Everyday they would ask us if we wanted photos taken on the beach, a spa day or any other type of excursions. You say no and they will still go on.
Leaving the resort isn't best. We did one day and the Egyptians just hound you and do not leave you be. We didn't leave again.
You could always get a sunbed and the pools and grounds are beautiful. I agree with another review though, lots of Russians who are very rude, ignorant and if you want quiet, you won't get it with children around the pool. But we just put our earphones in and listened to music.
The weather was lovely about 26-30 degrees each day but quite windy, we did go in their winter. The sun lost its strength at about 3 in the afternoon so if you want to sunbathe all day, it's not a good idea to go in November.
The food...awful!!! We like good food and the food here wasn't 5* whatsoever. We tried all the a la carte restaurants and even they were terrible. I have never had pizza that tasted of air!!! It was so bland and tasteless and really spoilt the holiday. I was ok because I had chocolate on our room but my boyfriend was not impressed at all. On the last night we went to the seafood restaurant, we both had seabass, as opposed to it being white and flaky it was pink and mushy. We left it, told the waiters and walked out. Another night, we went to the Asian restaurant, the food here was less bland but so ridiculously salty. It was horrible.
We both got an upset stomach and I had tablets for the rest of the week. Not good at all. I'm guessing it was the food because we didn't use the pool that much. Not what you want when you're on holiday. It took about 3 weeks for me to get back to normal when we came back.
We did 2 excursions whilst we were there, quad biking in the dessert and snorkelling. Both trips were amazing. We had so much fun and even saw, and swam, with dolphins. It was a fantastic experience. The sea is beautiful and the corals are like another world. If you are going to Egypt you have to do the snorkelling!!!
Our rep Isrra was lovely and very helpful.
Overall, we did have a good holiday because we were together and in the sun but the food and being ill, really ruined it for us. If you like good food on your holiday, here isn't the best place for you. We wouldn't go back and it's more of a 2*-3* on the food quality. The service and accommodation is, in my opinion, a 4*.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 18, 2013
Dear Ms. Laura,
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Thank you for choosing Iberotel Aquamarine Resort to spend your holiday.
My team and I would like to assure that it is only through valuable customer feedback we can maintain and more importantly improving the level of customer satisfaction that we aspire to improve.
I do apologize that we didn't accomplish this for you and we welcome any suggestions for improving and developing our service.
We would like to apologize for any inconvenience caused and we are looking forward to welcoming you back at Iberotel Aquamarine Resort as our special guest and provide you with upgrade to the next room category complementary extending all VIP amenities and services.
We’ll do our utmost to make you experience an enjoyable and memorable stay with us.
Hany Gamal Eldin
Hurghada Area Manager
Iberotel Aquamarine Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.