For the price we paid, the stay was excellent. It's not a 5-star hotel but a 4/4.5 star hotel. I enjoyed the stay thoroughly. The reception and service was excellent and there is good free Wifi but I think the paid Wifi is excellent value for money (fast). The sleep quality was OK - good because the bed was very comfortable, bad because the loud disco music till 1 or 2am, and the walls been a bit hollow - you could hear the people above moving around. Cleanliness is superb - rooms cleaned daily and well - poolside/exterior very clean. The location is good - but not the best - Luxor is a long reach away and possibly dangerous with the current situation. We walked out of the hotel once and were dogged by people asking if we wanted a taxi and people trying to drag us into their stores and the shops are full of tacky, glow-in-the-dark pharoahs and more..! Rooms were great the only let down - showers - the showers are so, so poor and its an issue which needs addressing - they were very poorly powered - water was so slow and dribbled out, also sometimes I found the shower was not that hot it was just tepid. I did not try the spa so I cannot give an accurate review of it - but the people come round selling treatments all the time. Breakfast and food was good, the buffet could have had a bit more choice. The one dissapointment with food was the Ginger, Al-la-carte, they got our order completely wrong, and the portion sizes were tiny - we had to go to the buffet after to feed our appetite! Another point is if you are with Thomson All-inclusive you can visit the al-la-cartes as much as you want for free which I don't think is what Thomson advertise. The staff are very friendly and speak great English.
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