Myself and my partner visited Jungle Aqua Park for two weeks from the 30th August. We had previously been to Cuba in June for a very relaxing tranquil holiday and wanted a hotel which provided relaxation yet a lively vibe/fun and we were not disappointed.
The flight from Manchester was brilliant as we had three seats between the two of us as the flight was so empty. We were disappointed that we had wasted money on pre-booking our seats but we were happy to be getting away. The cabin crew were a little rude on this flight & we felt there needed to be some form of in-flight movie due to the 6hr flight time.
On arrival we were pushed forward into a large queue to buy visas. We paid more than the $15 advertised as we paid in £. Though we were too tired and excited to reach our destination to fully care. We did look out for the banks but could not see them, apparently they are on the left. We got our luggage fairly quickly and were directed onto the coach by a friendly member of staff from Thomson. The transfer didn't take too long and was comfortable.
Our first impressions of the hotel were excellent - the lobby is lovely and well maintained. It took a while to fill in our details & get our wristbands and we felt that Thomson should take a leaf out of Thomas Cook's book and provide a service where you can get your key, wristbands and fill out information on the transfer - much more practical.
Exceeded our expectations. We had a large double bed between the two of us with two single beds secluded by sliding doors. The bathroom was huge and I particularly liked the walk in shower/wet room type feel. The cleaners were amazing, we would watch them cleaning for at least half an hour from outside the room whilst lazing on our sunbeds. Care and attention was taken and we often went back to amazing towel art and re-arrangement of our things so that they were tidy again. They even folded clothes that were left on the floor! I felt very guilty and put the do not disturb sign on a couple of times to give them a break haha. Fridge was filled everyday with four bottles of water and coke. We would ask the cleaner in the morning for clean beach towels and there was never a problem.
Hotel Grounds & Staff
The hotel grounds are stunning. Everything is clean, tidy and maintained to quite a high standard. We witnessed life guards changing the pool filters regularly, cleaning the pools at night and tidying up after everybody. We would watch people let their empty cups just fly around on the floor and watch waiters pick up after them. I however put my rubbish in the bin and was thanked massively as though I had saved someones life. They really appreciate politeness and smiles. Its not hard!! One night we were asked how many were sitting down for tea and got shown to a table made up with flowers and swans. Wine on the table which I was not allowed to pour as the waiter came running over & even followed me to the restaurant to carry my plate to the table for me. We felt embarrassed making them run round like that after us but they enjoyed doing it and really went out of their way for you. You just have to ask, they can't read your mind :] The staff work very long hours and are there most of the week. We saw the ice cream guy start at 12 until it closed at 9 and then we saw him cleaning later that night.
Food was disappointing compared to other all inclusive resorts I will admit but we always found something to eat. This was due to the lack of guests and was annoying because we had paid for our holiday and expected it to be of a high standard. We quickly got over this issue and enjoyed our holiday. We bought 29p share bag packets of crisps from the mall to keep us going if we really could not find anything to eat. The food wasn't awful or cooked bad, it was more the choice, being only one meat on offer in each of the 3 restaurants when there should have been 7 to choose from. I feel the hotel needs some sort of A La Carte restaurants to provide a change from the buffet. Heard many people complaining about the ice cream and the small cups, rather than complain and annoy myself on holiday, I just asked for two or three tubs if we really needed it.
We felt the drink selection was brilliant. The waiter soon got to know my order of a bottle of sprite a cup of vodka and two mango slush haha :D We decided to mix our own drinks as they were too strong for our liking. The ice chocolates are just divine especially in such hot weather.
AMAZINGGGGGGGGG! Despite the food being a disappointment due to lack of guests, the fact that we had an aquapark more or less to ourselves definitley made up for it. We did not queue once for a ring or mat at any time of day. I did fall out of my ring on the blue tsunami slide as the life guard pushed me so fast which was quite dangerous but I laughed it off as noone was harmed and it ended up being quite funny. Other guests from different hotels were allowed to pay and use the facilities but we did not find it a problem due to the low capacity within the hotel. We loved how the hotel was set out, we'd spend the morning on the day beds, lunch time at the aquapark and afternoon by our bungalow sunbathing... bliss.
Absolutley amazing - really went out of their way to ensure everyone was having a good time. They work long hours - being around the pool from 10pm until the show finishes at around half 10/11 - some even go out after. Always jumping, always dancing and always saying yeh yeh yeh down the microphone. Myself and my boyfriend even got up on stage and did the Romeo and Juliet show one evening & from that night we were referred to as best couple haha
We did lots of games around the pool including catching potatos with forks and we are still dancing to the club dances despite being home. We can really see why families choose the resort as they are great with kids. An incident occurred where one of the team was pushed into the pool and I don't know what went on afterwards but to be fair I'd be pretty angry if I'd been push in, hurt my knee preventing me from working and breaking my phone. I wonder who paid for his phone? Though as a professional it was wrong for him to have shouted but its circumstance.
Ultimate Desert Experience is a must. We booked through the rep to ensure we were insured if anything went wrong. We did quads, spider cars, mini tanks, camels, horses, had food, watched a show and star gazed all for around £40. Excellent excursion not to be missed.
Amazing. All equipment provided - life vests to ensure safety. Taken to two locations, provided with a lovely lunch and ample time to catch the rays. Booked again through Thomson and was around £35 each.
I would definitley recommend this hotel to younger couples who enjoy relaxation as well as the thrill of aquaparks and those with a family or family group. I wouldn't stay here if I was a couple in my mid 50s as I would choose an adults only resort. We paid £750 for two weeks all inc which I believe is a fabulous deal as we met couples who had paid £800 for the week. With flights taken into consideration at around £400 - £350 for two weeks for a room, all your food and drink an aqua park and pools galore is not bad at all. If your looking to go I would definitley say BOOK IT NOW :D We had such a fun holiday with memorable experiences and the food did not dishearten us as we would return :D
1000 rooms are perfect! We stayed in 1021 and loved it :D
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.