We stayed here over Christmas and new year with three kids 15, 12, 5. We had two bungalow rooms next to each other. First of all the airport, what a mad place. You seem forced on arrival to pay the representatives from thomson to pay them the money for the visa which costs more money than walking straight to the kiosks and paying them direct but it seems something that goes on that no one complains about. The hotel check in was good. My 15 son was given an adult wrist band, he is mature and I was ok with it. He and the 12 year stayed in the room next to us. The rooms are big with tow big rooms and a bathroom. There is a sliding door to separate the kids off which is good if you want to watch tv once there asleep. It seems all the rooms have a pool to share. Very nice and perfect if they were heated. The food was fine, we have been on many all inclusive and the food is as good as the rest with lots of choice. I can understand the word repetitive but there is choices each night with several restaurants severing different themes. There was barbecues outside most evenings for the meat lovers. There was a fast food outlet there open until early evening serving loads of fresh pizza and chips plus other things which to be honest the kids loved. We always after two weeks look forward to home cooked food and I think everyone honest with themselves they would agree. It's not the resort its just normal.
The big plus point to this hotel was it had three separate bars and a nightclub which is unusual for this type of resort in my experience. The evening entertainment was not the best from the team. We never watched any of the shows we just went to the different bars some had music on some had karaoke, some had live music on. The best bit was all the beer was from bottles and it was Stella! The best beer on an all inclusive ever!
The pools and aqua park. Now it was December and while it was hot in the day it was not warm enough to heat the pools. The main pool was heated and I'm sure the aqua park in parts was warmed. It seemed a waste but I can't start to imagine how much it would cost to heat them all. We spent most days around the aqua park, the hotel was full for new year and we had no problem getting a bed round the aqua park pool so big plus. The slides are brilliant and keeps the kids happy for hours. There are ones for all ages and this was the main reason for picking this place as we have big difference in the kids ages it worked brilliantly. We made some friends there and at times 9 of us were going down the same slide at once crazy and lots of fun. There was very little waiting time to get on a slide and some different ones I have never seen before. They open this area up to visitors who wish to pay and I can imagine in the summer this makes the site busy but in the summer there would be lots more pools to use as they would be warmer.
The staff. Most we're great, I think what people forget is that they have to put up with some really rude people all day long every day, I understand they work mainly 12 hour days 7 days a week for 3 weeks before they then get a week off. I can understand we can be demanding and they sometimes get fed up with it. Generally we were well treated and given good service. We then tipped accordingly. You could see how a good tip changed there attitude towards you for sure so if you want to improve the service tip them if not it will be fine. One thing is for sure the hotel could not be cleaner, they are always cleaning. They were cleaning the pool outside our room at 2 am even though no one had been in it.
Location was great close to the airport 20 mins taxi ride to town extremely cheap as well less than £10 return. There is a shopping mall within 10mins walk were there is free wifi. In the mall there is a McDonald's where the Big Macs have 4 burgers!!in them. There is a go kart track which we want on three times and the guy was fine with us smashing them up and his track so that was good fun. £20 for 30 mins.
The downsides. No wifi and if there was wifi working its not free big big downside considering your there for two weeks. It's of the reasons we left the site regularly. The grounds are big so be prepared to walk. We had no problems with this but if you like everything next next to you don't go here. 10 mins each way room to main complex. Russians, now they must be the most ignorant people I have ever met, they push shove there way in every where and they don't care. Put that to one side most of the others are fine. The evening entertainment they need to really invest in this.
I will not review the New Years and Christmas meals as it should not influence your choice to stay there for the next few months. All I will say they went to a lot of trouble. If you want any advice or questions answering let me know happy to help
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