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“Horrible customer service” 1 of 5 stars
Review of Ramoza Hotel

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Ramoza Hotel
3.5 of 5 Hotel   |   140 Sheraton Road, Hurghada 84511, Egypt   |  
Hotel amenities
Ranked #167 of 182 Hotels in Hurghada
Toronto, ontario
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
“Horrible customer service”
1 of 5 stars Reviewed May 30, 2011

The lack of customer service at the most basic level is sooooooo lacking. This would have been my 3rd time back to Hurghada bu,t my husband and I decided to skip it, take a sleeper train back from Aswan to Cairo and take a bus straight to Dahab.

Unfortunately we had already booked 1 night at The Ramoza hotel. I have contacted Ramoza hotel about 6 times now to cancel my booking, and they have yet to send me back a confirmation for cancellation. The good thing is we aren't leaving for Egypt until February 2012, and it will probably take that long to get a hold of any accountable employee at Ramoza Hotel. Our concern is being charged for a night due to not showing up and then having management tell us that they never received 1 email from us.
I would not be a bit surprised if this happened.

As much as I Love Egypt, and the people, I know how some people operate, and it is unfortunate as it leaves a bad taste in my mouth and does not make me want to come back for more.

  • Stayed February 2011, traveled as a couple
    • 1 of 5 stars Service
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1 of 5 stars
  • Cleanliness
    1 of 5 stars
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Any
English first
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Additional Information about Ramoza Hotel

Address: 140 Sheraton Road, Hurghada 84511, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #167 of 182 Hotels in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ramoza Hotel 3.5*
Number of rooms: 60
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