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Reviewed May 19, 2015

We spent five days, the hotel is very nice and clean, the food is very good and with a good variety, also the staff is so friendly & helpful and they always tried to make us feel welcome, also the rooms was nice & clean.

Date of stay: October 2014
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Amr-Kasseb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled F, General Manager at Old Palace Resort, responded to this reviewResponded May 20, 2015

Dear Guest,

Good day from the Old Palace Resort
We would like to thank you very much for the valuable time you have
dedicated to write your comments about your stay lately in our hotel. It was
a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our
property, and we wish you all the best.

Thank You & Best Regards,
Teri Soliman
British Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2015

We recently stayed at The Old Palace for 11 days and had a wonderful time. The hotel is beautiful and the staff are fantastic (special mentions to Terri, who couldn't have been more helpful and friendly - a true gem and Mohammed in the lobby bar who went out of his way to entertain and accommodate us, my Arabic is now much improved!).
We were offered a Chalet room, it was fabulous - obviously newly renovated with a spectacular bathroom. Unfortunately for us it was in the wrong location but if you get the chance stay in one of these rooms. Hopefully as the rooms are modernised they will all be to this standard.
Yes, the food can get repetitive but that is generally what happens in All Inclusive hotels. You could always guarantee; the pasta station, bread, salads, eggs for breakfast and fresh fruit. Also, the two a la carte restaurants were great.
I have to say as well our room boy did a fab job. His towel animals were a work of art!
If you want a truly relaxing holiday, guaranteed weather and great staff I can recommend this hotel.

Date of stay: May 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Spanner2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled F, Guest Relations Manager at Old Palace Resort, responded to this reviewResponded May 19, 2015

Dear Guest,

Good day from the Old Palace Resort
We would like to thank you very much for the valuable time you have
dedicated to write your comments about your stay lately in our hotel. It was
a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our
property, and we wish you all the best.

Thank You & Best Regards,
Teri Soliman
British Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2015

My friend Nikki and I spent ten days at this resort last month and we were totally blown away by how beautiful the hotel and resort is, but especially the wonderful staff who looked after us so well. From the moment we arrived we were made to feel extremely welcome. Terri on reception was lovely and really helpful as were all the reception staff. The food was very good with lots of choice. The room was beautiful and cleaned everyday to a very high standard. The bar staff and waiters went out of their way to be helpful and make us feel really welcome. Our praise also to the animation team who made our stay very enjoyable. Dodge, Mario, Morris and the girls entertained us the entire time and worked extremely hard to ensure everyone had fun, which we absolutely did, thanks to them. Thank you very much to all the staff and the animation team at the Old Palace for making our holiday one that we will never forget. Marie and Nikki (Bristol)

Room tip: Room 1229 had a sea view - lovely
Date of stay: April 2015
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
5  Thank 273Marie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled F, Guest Relations Manager at Old Palace Resort, responded to this reviewResponded May 19, 2015

Dear Guest,

Good day from the Old Palace Resort
We would like to thank you very much for the valuable time you have
dedicated to write your comments about your stay lately in our hotel. It was
a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our
property, and we wish you all the best.

Thank You & Best Regards,
Teri Soliman
British Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2015 via mobile

I loved this hotel. The staff couldn't do enough for us. Terri the British tourist adviser on the reception desk was particularly helpful in all queries. The animation team were full of energy and Dodge was always around to make you feel happy! ! The chalet was beautiful and cleaned every day. The free laundry service was a fab idea and meant no washing when I got home. The complimentary Italian and Brazilian meals were excellent. My only concern was the food in the main restaurant which was sometimes overcooked and seemed to cater for Russian customers. The pools and the beach were clean and fresh towels available at anytime. I would definitely recommend this hotel for a quieter type of holiday although trips are available. I am going back again to check out the things I missed this time. Thank you to all the staff for a wonderful holiday xx

Date of stay: May 2015
Trip type: Traveled with friends
6  Thank Fiona M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled F, Guest Relations Manager at Old Palace Resort, responded to this reviewResponded May 15, 2015

Dear Guest,

Good day from the Old Palace Resort
We would like to thank you very much for the valuable time you have
dedicated to write your comments about your stay lately in our hotel. It was
a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our
property, and we wish you all the best.

Thank You & Best Regards,
Teri Soliman
British Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2015

Booked with Fleetway travel, good transfers to and from airport.The Hotel is palatial, clean, spacious with very friendly helpful management and staff, Teri was an asset to the hotel. It also has beautiful garden areas, a lovely heated swimming pool, with a larger pool. Food plentiful and lots of choice, at most times of day. Animation team worked really hard & were spot on. Views surrounding the hotel were very pleasing. Submarine trip was very enjoyable, & a boat trip to snorkel was amazing. The marine life and coral reefs are out of this world.

Room tip: Go ultra inclusive, the bathroom area is exceptional.
Date of stay: April 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank SUE W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Khaled F, Guest Relations Manager at Old Palace Resort, responded to this reviewResponded May 9, 2015

Dear Guest,
Good day from the Old Palace Resort
We would like to thank you very much for the valuable time you have
dedicated to write your comments about your stay lately in our hotel. It was
a privilege to host you at the Old Palace Resort.

We would love to have the pleasure of seeing you as a regular guest at our
property, and we wish you all the best.

Kind Regards,
Teri Soliman
British Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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