Recently returned from this hotel after a two week holiday. The hotel is absolutely beautiful, spotlessly clean and the staff are wonderful. We were allocated a beautiful room thanks to Mohammed Saied on the reception desk. There were several super stars within the staff, they team in the lobby bar, the breakfast chef and the overnight concierge Ibrahim and our waiter Fouad. The one person who stood out for me has to be Moustafa, who cleaned the restaurant and reception areas. He spoke to me daily in English and always had a smile. Mr Khaled the general manager is very much in charge and a delightful host who has many plans for the hotel. It was very noticeable that the senior management team were always around and happy to talk to you. The food was lovely, plentiful and varied courtesy of the executive head chef and his team. The hotel is situated on the beach at Sash Hasheel a relatively new resort. It is ideal for families as the water is very shallow. This was a bit of a disappointment to us as having visited Egypt many, many times there was no house reef or diving centre,every previous hotel we have stayed in have had both of these amenities. I understand that there will be a diving centre in the near future. This of course is not the hotel's fault it is mine for not checking thoroughly. We were able to dive but the reviews on the dive centres will be covered elsewhere. There were water sports equipment on the beach but were hardly used, can only assume that the cost to use these facilities were too expensive. The hotel clientele was predominately Russian and a few German guests, as for British guests there were less than a dozen so it was a bit isolating at times. If this hotel was situated in Marsa Alam with their reefs, coupled with the expertise of the diving teams and crew and quality of the diving boats in Sharm El Sheikh it would be idyllic.
Thank you for a memorable holiday and we wish you all every success.
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- Also Known As:
- Old Palace Hotel Hurghada